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November 2023 by Susan Crooks
Had a wonderful experience in this store! Elvis helped us pick out a phone for my Dad and had so much patience working through our issues with Dad’s passwords! If you need a phone go see Elvis!
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November 2023 by Sheryl Funston
So I recently switched my Verizon service to Tmobile. And Sam helped me switch multiple phones, tablets and even got home internet and a watch for my niece and one for me for about the same I was paying at Verizon for 2 phones and 2 tablets. He was knowledgeable and honest and provided professional speedy service. This experience was awesome because Sam went above and beyond. I would highly recommend this team!
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October 2023 by Shadi Nabilsi
Had an amazing experience working with Waleed when I went in there looking to upgrade my phone, he was very helpful, friendly and knowledgeable of everything I needed answered! Definitely recommend!
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September 2023 by brenda mahan
This store is great!!! Always helpful, not pushy with just trying to sell you something and are always kind as well as welcoming. They're all great but Waleed is phenomenal!
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September 2023 by Sabrina Rutz
I just want to give a HUGE PHENOMENAL shout out to Elvis. He listened to what I actually had to say and did everything he could to fix my issue I was having and succeeded. I even drove from out of town. I appreciate them so much. I HIGHLY RECOMMEND THIS PLACE. I will give a shout out to WALEED as well he was welcoming and helped me with my son well I was trying to deal with why I came in the store. AGAIN HIGHLY RECOMMEND!!!
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September 2023 by Laura Opie
Sam and Waleed were amazing. Super knowledgeable, friendly, and helpful. They helped us transfer from our previous service provider, order new phones, and set up new home internet.
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September 2023 by Zaeem Zafar
I couldn’t be happier with my experience at this T-Mobile store, and I have to give a special mention to Waleed. His exceptional insight and assistance were instrumental in convincing both my family and extended relatives to switch over to T-Mobile. Waleed skillfully helped us secure new lines, select the right phones, and he even went the extra mile to ensure a smooth transition. His dedication to providing top-notch service is truly commendable, and thanks to him, we are now happy with new phones and a great phone plan.
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September 2023 by Shaila V
I went in on a Wednesday and had excellent service, then on Friday I went to complete the payments and move forward with the T-mobile service. It was as if no one wanted to help me become a customer. They told me they wouldn’t take my form of id which was taken the previous day, and acted as if helping me become a customer was unimportant for them to do. I would go elsewhere for service!
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September 2023 by Rogelia “Roe” Sweeney
I haven't dealt with T-mobile prior to this, except for going in to do my homework (obtain info). Let me just say this was the smoothest, most unnerving experience I've had when changing phone services, and I am very pleased with the service "Waleed" provided us with. Start to finish, he made my son and I feel like family and patiently walked us throughout each step. The best part about it was that he quoted us a price at the time of purchase, and it has remained so far (as promised). Thank you so much, Waleed!
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September 2023 by Rashed Thabateh
I'm thrilled to share my positive experience with T-Mobile, particularly the exceptional customer service provided by Waleed Baker. From the moment I reached out for assistance, Waleed's kindness and professionalism stood out. He patiently listened to my concerns, offered knowledgeable solutions, and ensured that I felt valued as a customer. His dedication to addressing my issues promptly and with genuine care truly made a lasting impression. T-Mobile's commitment to having representatives like Waleed reflects their commitment to outstanding customer service.
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September 2023 by Usman Zafar
I had the pleasure of being helped by Waleed at T-Mobile, and his service was exceptional. Despite being torn between T-Mobile and Verizon, Waleed’s outstanding customer service and knowledge swayed me towards T-Mobile. He understood my needs and provided tailored solutions, ensuring I got the right phone and plan. Waleed’s commitment to a smooth experience, along with his friendly approach, made the process enjoyable. He followed up afterward to ensure everything was working well. Waleed’s professionalism and dedication truly shine. Thanks to him, I’m thrilled with my T-Mobile choice. Thank you, Waleed!
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August 2023 by sheryl knight
Everyone was professional yet personable and knowledgeable. Elvis Haught finalized our phone plan and did a great job! A great start at T -Mobile. Excited to use my new phone and internet services. Thank you!
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July 2023 by Debbie Stevenson
Best experience ever! Waleed was the greatest! I am a older lady and he was so patient! I wish l had change carriers long as ago!! I won't go anywhere else!!!
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June 2023 by Gabriel Kimball
Waleed and his team members were fantastic! 10/10 would recommend. Best T-Mobile anywhere in Washtenaw county!
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June 2023 by Evelyn Smith
Came into the store to give them a update on my bill that it is fixed. I was greeted by a team of smiles from Elvis, Taylor,Brennon, and Lauren. I only stopped for help. UT walked our with all types of free gifts and smile on my face from all the amazing energy at this store. I'll be back here everything I need help!