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January 2024 by Brian Torey
Rita is the best. Awesome customer service and good deals
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January 2024 by David Durfee
Rita was amazing from the first second I walked in! Everything was handled so professionally, and she was super friendly. Oz was awesome too. Highly recommend!
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January 2024 by Elizabeth Bagos
This is the absolute best AT&T store! Every employee is amazingly helpful but Rita is outstanding! I'll never leave AT&T because of this store and the phenomenal customer service.
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January 2024 by Tiffany Brody
Walked in when it was busy, but the staff was super attentive. Rita the district manager was super nice.
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December 2023 by Brian Cassidy (Fatboy)
Great service very satisfied.
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November 2023 by Carol H.
Horrible, horrible, horrible customer service. Rita kept telling me well let's see why you are denied and 3 times I told her not denied couldn't get form uploaded for discount. Each time she brushed me off and I was already upset att already sent me 2 links which did not work and yesterday chat with another useless employee who was to send link to upload and didn't. Then another call and was told Togo into a store and they could help. NOT!!! Rita, I find from other yelp reviews is basically a nasty person to deal with and is the manager at this store. Her partner in uselessness came over and his name was Nick. He was only good at rolling his eyes and adding nothing to the conversation of any worth. But hey, a good eye roller and head shaker. Then Rita tries to make it like I am upset and want another person because she is a woman. Still trying to figure out what that had to do with anything and my my expletive was bad on my part but then she says I am taking Gods name and God never came out my mouth with the expletive. However, when Nick walked over I thought he would be useful and look things up before starting with denied BS. How can it be denied Rita when I can't upload? My attitude is I have 14 days to upload form and not 1 att employee can be found to assist with that!unfortunately once again the usual no service customer service. Let's see if corporate has a clue!!!! BIG NO STARs...well deserved! The person at the next att store was at least friendly. Still no upload. New Year, new service! I think Rita paid someone for a good review. If I could give -10 stars, I would! Tried once more with customer service at 611 and got extremely lucky. Att employee with customer service abilities ...listened and did not cut me off each time I tried to speak and explain situation. Rita, I told you I was authorized on account and you said I wasn't. Hmmm this helpful person found yes I am. I asked for 3 things (2 in addition to what I started out to do. 1. Correct account name from P CA to real name as Rita felt it was ok to dismiss me and treat me like a criminal though I tried to explain that 7-8 years ago an att employee created that to get discount we were entitled to. But why would Rita or Nick know this they didn't listen and decided I was denied and she would find out why! Nick keep shaking your head and rolling your eyes if that is what you chose but look ashamed that you aid your horrible manager and supervisor. Personally I think easier if you reported her instead of learn her nasty dismissive tactics. Whoops off topic as P CA is now gone. 2. Was sent a working link and uploaded documents which have been approved. Yep, not denied. 3. File complaint with corporate att about this att location and Rita and Nick. Now back to my good day!
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November 2023 by Vangel Coleman
I went bc I had an issue they fixed right away.
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November 2023 by Danielle Solomon
Rita & Nick were amazing! They got all my accounts fixed, merged, saving me money! Upgraded my phone and communicated the whole time. 10/10 recommend this store!!
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November 2023 by Annette Seestedt
Rita is the very best. Spent time with us explaining our phones. And setting them up. Amazing service
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November 2023 by Raine Burkhart
Richard was awesome witn my customer service returning my phones. Great conversations while waiting. With him and Tay. And of course their awesome manager Rita. Awesome store always our families go to.
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November 2023 by L.T. Curry
Amazing experience and amazing staff. Rita is the reason I've come here for years. Thank you for everything you do.
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November 2023 by tina Girlish
The most helpful and professional store I have been to. They always make sure all of your concerns or needs are taken care of before you leave. Rita Is always so nice to everyone. Would recommend this store to anyone
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November 2023 by Michael Becherer-Johnson
Everytime I go in, the team is very helpful and quick! I love that they listen to your needs and helps to get you into a phone that fits your needs!
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November 2023 by Kim Washington
I love the staff at this store! I've been coming here since it opened and moved thirty minutes away but still bring my business to Rita! My needs are extensive but they always meet them. I noticed a few negative reviews and they seem to be issues on the AT&T end not the stores end. The first bill always comes higher than what the future monthly amount will be but I have always known the stores employees to remind me of this. Faulty equipment and return/refund status also falls on the business of AT&T corporate. Some issues need be handled with a phone call to AT&T themselves, the store employees do not control everything and AT&T itself has made changes over my years as a customer that the store employees have no control over and can no longer fix for us personally.
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November 2023 by mrs Jess
If i could give no stars be fitting! Rita quick to help purchase a phone but that’s it! She is rude and racist against anyone with a disability/sickness! She will not make an effort to help unless she making a commission! I tried to fix the issue by phone as i was charged for 10 months for a returned phone! Hall Road went above and beyond to help, Rita called the Police! We were one of her first customers at this store and last! No apologies! Just returned my money without interest. Sucks as this was a xmas gift returned and then my phone battery started acting up At&T claims they have no batteries Cash Cow and no square again for charger which i thought apple got sued for that
