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January 2024 by Melissa Yousefzadeh
As of 2024, all the so called new scents are just repeats from the previous years. Very deceptive marketing! Products wrapped up in pretty bottles, glass etc! Price gouging just to look nice in its packages. What a complete rip off! Not to mention, it's dis honesty to their customers after all these years! I'd rather give my business elsewhere...
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January 2024 by Lynn Riley bushon
Need to put better names on stuff in bowls or dishes I thought and double check fragrances still got the wrong ones wanted cinnamon and got cranberry in stead with a broken tip not happy with what you spend for this stuff
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December 2023 by Teela Finley
Last night I was met with microaggression while exchanging an online purchase in the store. I was exchanging four candles for four of the same type of candles, just a different smell. My husband and I approach the counter. We were not properly greeted. The lady who was waiting on us, was involved in a conversation with the customer next to us that was being rung up by a different person. We had to stand there and wait until she was finished talking to that customer. The lady that was the cashier asked if I had a receipt. I showed her. My receipt was on my phone and then she said “oh great an online order.” She reviewed my receipt several times and then looked over the candles three times and open the lids three times to see if they were lit or damage they were never opened, so I don’t see why there was a need to open the lids three times and inspect the candles three times. She then proceeded to inspect my receipt again, looking at it, and then saying “ oh, you’re keeping one candle.” I purchased six candles, but I was only exchanging four of the six candles that I purchased. Another cashier brought down directions for the cashier that we were being serviced by and she said this is how you do the return. The lady did not start the process on the paper. She again started looking through my phone. She said I just need to scroll down and see something, but the directions her hands were going, meant she was actually scrolling up and over. I felt as though I was being harassed and so did my husband so he said “wow you have to look at the receipt again” because the lady started to look at the receipt again. I asked “Can you get the lady who brought the paper because she seems like she may know what she’s doing.” The lady servicing us scoffed and yelled “you mean my daughter?” And I said I don’t care who she is. I just want someone who knows what they’re doing, you have looked at my receipt several times, and I would like my phone. The other cashier ( the daughter ), came down to the register, and told me and my husband to calm down, and we weren’t even hostile we were just requesting a different cashier. As an African American woman I do not appreciate the interaction I felt as though this lady was looking for any reason to give me a hard time. I have worked at bath and body works as a teenager, and I have also been a long time customer since I was a teenager. I had never experienced such behavior at bath and body works. No warm welcome or usual friendly interactions on this encounter at all.
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November 2023 by Carol Durrant
Love go8ng into this store, staff very helpful.
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November 2023 by Dana DiCenso
Spent more than I planned, but that's always the case!! Love the customer service!!
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October 2023 by Mandy Renee
Nice staff. LOVE LOVE LOVE the perfumes!
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September 2023 by Cosimo D.
All of the ladies working today (9/9/23) at store open were amazing and helpful. Erin, was a step above. Super helpful, funny, gave outstanding suggestions and made sure my experience was top notch. The soaps and hand sanitizers are my fav, and the fall selection is killer. DEF suggest giving this store and its employees some love.
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August 2023 by Paula L
Found what I was looking for. Autumn and Halloween scents. Wish they had Cucumber Melon gel hand soap.
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March 2023 by rebfish1998
5 stars. Very nice store. Very clean and staff was friendly and helpful. Love buying little hand sanitizers here and soaps. I have one perfume from here that I absolutely love and I use it for special occasions. It's a bit pricey per bottle but I cannot tell you how long it's lasted me, just know it's been a long time. Hidden inside a strip mall so you'll have to look closely but don't miss this hidden gem.
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February 2023 by Tammy Wilson
Very helpful staff. Great variety of items.
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February 2023 by caroline glaze
I am always happy when I leave this store.
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January 2023 by Ryan Burns
Went to candle day with my wife. They did a 2 day event this year and it was very smooth.
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January 2023 by Vicky Cox
Love Bath and Body Works. Store associates were less than friendly and not very helpful.
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January 2023 by Marlene Schultz
Spent Over $250.00I think I still love this place
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November 2022 by Tracy Doan
Always a pleasant experience. Staff is always nice!
