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March 2024 by Daniel C.
I had an appointment at 1:45 to repair a simple flat, the front desk guy argued with me about wether I should get new tires. I told him I just wanted mine repaired because I didn't have the money for new tires at the moment. He was very pushy about how I needed new tires, finally I said unless you are paying for them I just want my current tire repaired. He just walked away without saying a word. Then over an hour after my appointment time they came and took my truck to the back. What's the point of taking appointments if you don't stick to the appointment time? I get it if a walk in takes that long, but don't even take appointments if you can't stick to them. I will not be returning to this place when I buy new tires in a couple months.
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February 2024 by Warren Sawdon
Great service
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February 2024 by Johnny Renick
Any & all services tire related, these guys perform. Top tier, respectable costumer service
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February 2024 by jerry gould
I go there to spend $1000 on tires they didn’t calibrate my sensors in my tires got on the freeway every tire was a different pressure size go back to get air in the tires. They gave me an attitude because I just spent $1000 and they want me to wait another four hours to get the car Call the guy to ask for a warranty on my Michelin pilot tires. He says the store manager no longer works there and he doesn’t see my information in the computer. I tell him I have a receipt with my name on it and an invoice and he says I don’t have the time right now.
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January 2024 by Lurenda Tickle
Friendly service
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January 2024 by Steve Stretanski
I've been dealing with discount tire for a lot of years and this one is a disappointment, I got a flat tire and because Chesterfield was the closest to me I figured I'd go there that was a mistake I dropped my car off and waited for them to call me because they had to order my tire because they didn't have any in stock which I was fine with before I left I asked how much will this cost me The gentleman I was dealing with said $15.86. not only did they not call me but I had to call them to get an update on my vehicle I had to wait until Monday morning to get my car due to scheduling which again is not their fault but when I go there to pick my car up it went from $15.86 to 35 dollars and then when I asked how did it go from 15 to 35 and nobody could give me an answer I felt the explanation I got was just anything off the top of their head that they could think of at the time. I will not be dealing with this discount ever again unfortunately people who cannot run a business or work the front desk puts a bad taste for other discounts that actually do their job correctly and right, so in my opinion if you're looking for great tires discount is the way to go but the one in Chesterfield is complete garbage.
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January 2024 by Diane Beyer
Love the free air pressure check/fill for my tires!!!!
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January 2024 by J Krandus
Tried 3 different times with an appointment to get a leaking tire looked at and every time I was told at least a 2-3 hour wait even though I had an appointment each time. What is the point of an appointment if I have to wait 3 hours for a leaking tire ? The past 3 sets of tires I have bought from discount tire I have battled with leaks due to them not checking for leaks after installing. Years ago when you would get tires the shop would mount them and then check for rim leaks and valve stem leaks before mounting to car. Now they mount the tires on the rim and send you on your way and leave it to the customer to find out they have a leak and then make them battle to get it in to get repaired. Customer service has taken a huge dip
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January 2024 by Chris Leone
Estimated wait time even with an appointment is roughly 4 hours drop the vehicle off before noon went to go pick up around five wasn’t even looked at an older gentleman was there at 9:30. Appointment time showed up after me. His vehicle wasn’t done, but it looks like a lot of Bay employees had lots of time on their hands went down the road Got it got my truck fixed In less than 30 minutes, I expected more from a professional place
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January 2024 by Sami G.
Jose and Gene left and the place is falling apart!! Now i see why they left!!!! Our appointment was 4:15pm!! The truck was pulled in and we sat for 2 1/2 hours!!! NEVER AGAIN!! No way!!! This was for a tire rotation!!! If your that backed up you should let the customer know!!!! Making someone sit that long is terrible customer service!!! The guys in the back were confused and slow!!! They couldn't even get the wiper blade to work!!!! Lets just say we left unhappy!!! Im not going back unless jose is there!! He only works 1 day a week at discount so i guess ill have to text him or you lost a good customer!!
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January 2024 by Kevin Ramirez
Service was good, however we had our credit card information taken. We had to call our bank for fraud and dispute a transaction for several thousand dollars. Given our history, we are positive this is where it happened. Always use a credit card to protect yourself!
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January 2024 by Timothy Szewczuk
Much better experience this time around.
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January 2024 by Milad Gorya
The best Tires Shop in the town clean honest fastService I will recommend it
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January 2024 by Evan Miller
Brought my flat tire in to get changed, said they would have to order it, since it's not a common size, and it would take a couple days to be delivered. No problem there. The advisor ordered the wrong size tire, despite going out to check the size beforehand. I told them the issue, and they said the correct tire would take a couple days to come in. It took around a week, and they didn't give me any updates. I had to call almost every day to check on the status of the tire. Once they finally got the tire in, they mounted it correctly, but used aluminum wheel weights on my steel wheel, which resulted in the wheel weights falling off soon after.The techs need more training on how to balance a wheel. Steel weights on steel wheels, aluminum weights on alloys.I'd recommend going to another shop so the job can be done right the first time.
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January 2024 by Merle Batkins
Made an appointment for 1:15 for rotate and balance. Emotionless salesperson person said we busy, should be done by 3:30. Why take appointments if you can't keep them and take walk-ins over appointees?