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June 2023 by carlton webster
Can’t keep employees to save their lives and the management leaves a lot to be desired. Try a real bank like Chase or Huntington.
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April 2022 by Karen Hewelt
Great customer service. Tellers are always friendly, polite and knowledgeable. I have never had a bad experience at this bank. I would highly recommend and will continue to go back.
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July 2021 by Joe D
My mom and I had a unique situation that we didn’t know how to deal with. She doesn’t love her bank and I had never had any problems with Flagstar so we went there. We were lucky enough to be helped by Evette. She walked the line of personable and professional perfectly. If she didn’t have an answer she made sure to give us the resources needed to find said answer. Before this I had stayed with Flagstar only because it was where I opened my first account, after dealing with Evette it’s safe to say I’ll be with Flagstar for a long time. She made a situation that would normally stress my mom out easy and for that I’m truly thankful.
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July 2021 by Dennis K
which branch are you talking about? 15 mile & gratiot was top notch,the young ladies & mr.stein were very helpful in my situation,and they saved me from alot of headaches,i'd give them 10 stars,oh yes & the mgr. was great in contacting my branch
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June 2021 by Robert L
Excellent!
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December 2020 by Keith Nelson
It was a very nice experience and the tellers were very kind and informed
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February 2019 by Kreative Tommy
Absolutely the worst customer service at this branch ever . Let's deposit my money in someone else's account and wait for me to catch it days later . How do you not look at the account number and match it with info on check do your job ! Screwed me on my business and they don't even care
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May 2017 by T M
Long story short, I had opened a Flagstar bank to automatically draft my mortgage payment. The incompetent loan officer never filed the paper work so my payments continued to not be drafted for several months, after numerous calls. So I said screw it and went into this location to close the account. I admit I probably did not enter with the best attitude given what I had went through but after I began to explain myself the teller (middle-aged women) literally starting screaming at me and threw a temper tantrum. The absolute worst customer experience I have ever encountered is from this location and Flagstar in general. I cannot recommend in good faith.
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February 2017 by Chris McNeil
Lisa is a great bank manager who gives excellent banking service in Chesterfield Mi, but also helps people in Macomb, Shelby, Mt Clemens, Clinton twp, Harrrison Twp, Warren St Clair Shores
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June 2016 by Matt Fletcher
Very nice service. Sometimes slow.