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January 2024 by Breana Paige
These people should not be working here. I literally asked for an even exchange. I was switching the color of my thread, and this girl at the register literally gave me a refund back to my card and expected me to pay for the item I was swapping when she could’ve easily just easily exchanged the item. Then on top of that, Briana knew the situation and kept me waiting in the front for 30 minutes and never showed up regarding this issue. This is by the far the worst customer service ever! Like you’re really that busy to the point you couldn’t come to the front to help a customer? You cannot be that busy at a fabric store at 10:30 in the morning. Never coming here again!
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December 2023 by Morgan Mcconnell
Susan was very rude
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December 2023 by Suecsuec S.
horrid experience. I called after my coupon wouldn't go through and asked for 2 skeins of yarn to be set aside. customer service is rude and seems bothered by my call, telling me it's a door buster coupon. It does not say door buster coupon on my end. I was driving 40 minutes. This store showed 3 in stock . customer service doesn't ask for my name, I ask her to hold it for Sue. I arrive and no yarn is held back. I go get the one and ask for a manager. Susan tells me it's new management, she doesn't know who answered my call and the numbers online aren't accurate because of new management. it's based on the cash register sale Susan!! you're s as manager and don't know who worked the morning? I will not be going back.
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October 2023 by Judy Murphy
Had to wait for someone to cut my fabric. I was told it was shift change. Staff was nice.
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August 2023 by Barbara Rodgers
Store needs stocking help, too much disarray all over, difficulty finding items.
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April 2023 by Debra Esper
Always a great experience. Staff is friendly and helpful.
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March 2023 by Jacquelynn Amalfitano
HORRIBLE managers at this location!! Stacey and Courtney are super unprofessional and treat their employees like garbage! Never again will I step foot in that place! Management is a reflection of your store!
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March 2023 by Hope Melderum
I absolutely love the atmosphere. All the workers are so kind and helpful. Great selection of products.
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February 2023 by Sarah Kalich
My favorite store ever ? honestly though, staff is so kind, organized well etc, love it there
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February 2023 by Margaret Thompson
Was able to find what I was looking for, it was on sale. Check out was slow but it's always slow.
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February 2023 by Martha Endres
I love joanns,we got there when they were closing,but we will be back.
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January 2023 by Paul Atherton
Had everything we needed and then some great friendly
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November 2022 by Lori Wimbrow
Katie and Dawn were amazing!!! I was beyond satisfied with their help. My online order was missing items and Dawn was able to replace my missing items. Katie was able to help figuring out what I was missing by going over my order.I love this store so much! Dawn and Katie were extremely friendly, kind, and polite. They both made this experience very calming and productive. I can' t thank them enough.
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November 2022 by Tylor Jean
It's getting tricky to shop here. They never seem to have what I need in store, especially if I'm in a pinch. And then it is soooo expensive to get any amount of large material. Employees are not as knowledgeable and nice as they used to be. Try to plan ahead and buy online, they have better coupons there too.
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November 2022 by Mitch Nelseoni
You can get everything in this store almost half priced at hobby lobby. Don't waste your money here
