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January 2024 by Nicole Kaatz
I was in there shopping for hair products with my 3 year old son who needed to use the rest room. Now I get no public restrooms but come in he’s 3 and it’s clear that I’m shopping and buying products. I asked the girl there if he could use the restroom she said no it’s not a public tea I said really he’s 3 it’s nir like he can hold it until I’m done shopping she would not let him use it so I put all my stuff back and left. I will never go back to this store again because of this, again if my son was older yes I would of said hold it but he was 3 he asked her nicely and did I and she refused. I find that extremely rude and I will not spend my money somewhere that turns children away from using a rest room.
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January 2024 by Cindy Bell
Sally’s 23 mile road love this store very friendly and helpful, today was exceptional not only did the employee Marlena assist me she’s knowledgeable, professional and very nice she deserves a raise..⭐️⭐️⭐️⭐️⭐️
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January 2024 by Ames2891
Always friendly and helpful staff.
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January 2024 by Zeke Jacobsen
Some of the best customer service I’ve had the privledge of experiencing, keep it up!
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January 2024 by Julianna Nedai
The BEST customer service i have ever received has been this store and the roseville store. Amanda the manager at the Roseville store is absolutely amazing and Maelena a store associate at the Chesterfield location is just perfect. they both treat me so well and are truly the best. Don’t believe any of these reviews that tell you the customer service is bad at either location because they are LYING! the best sally stores in metro detroit area. HIGHLY RECOMMEND!!!!!
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January 2024 by Emily Colbert
Poor customer service
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December 2023 by Taylor Shirey
Sally’s on 23 mile is my favorite location by far!! Every worker is extremely helpful, nice, and caring. I’ve never had a bad experience and my hair has always turned out amazing thanks to these ladies! The manager especially has always been the nicest! We have to keep in mind everyone is human (Lisa). These girls know how to run a business and make their customers feel welcome!!
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December 2023 by Lisa Burback
I was at Sally's at 23 and gratiot. This was a very uncomfortable shopping experience for me. Although I was the only customer in the store at the time there were three ladies at the counter gossiping and trash talking another employee. When I asked who the manager was, I shared with her my disappointment, she stated your the only one in the store, it is not like we do this all the time". The manager was the instigator of the conversation.
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March 2023 by Gwendolyn Krantz
Very helpful staff! Good selection :)
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January 2023 by Leann B.
The employees where just rude and didn't even offer a bag.I would not recommend this location
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March 2022 by Florence Manenti
Expectation when you call somebody and ask if they have a product and tell them you’re on your way confirm the description and give them your name to hold it. Drive quite a ways to pick it up when you get there you’re told that they already sold it. The manager of the store gets belligerent with you and tells you that you cannot talk to the employees that way even though you’re just asking for an explanation of how come it wasn’t on hold when they said it would be and you drove 25 minutes to get it. Then proceeds to tell you that you are not allowed to shop in the store anymore.I realize that the workforce is kind of scarce because of Covid but this type of person to represent a company is a disservice and she does not lead by example and showing that the customer needs to be treated with respect.Certainly not management material.I called corporate hopefully I will get an answer from their human resource customer service department. No one should be in charge of someone else’s business when they are so rude.
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November 2021 by Talisha Streit
Great place friendly staff have everything I need
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September 2021 by Margaret Reed (Maggie)
Love Sally's Beauty Supply. The employees are always kind and helpful. The store is always clean and well stocked.
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September 2021 by April Szczesny
Knowledgeable staff, clean store. Stock isn't quite what it normally is due to Corona but still very nice store.
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June 2021 by Malleri Fowler
Well stocked helpful and friendly.