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January 2024 by Mariah Vandi
We reserved an 8ft truck online at this location, no more than 30 minutes later I get a call from who seems to be a manager or owner (older guy) saying they won't have the truck back at my reserved time slot, and that he has a 15ft box truck for the same price. I take it to Waterford and back (filling the 1/4th tank of gas we used) they charged me $75.00 y'all and no where on my reciept does it say $75. I have two estimated total charges of $56 and $66 when the rental online said total cost $31 and some change. They duped me or added HIDDEN FEES. DONT RENT FRON HERE IF YOU DO NOT HAVE EXTRA MONEY TO COVER THEIR THEIVERY.
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January 2024 by John Cundy
They work work work, always a lot of action. How do they keep up? God only knows! They are easygoing while customers sometime act like children! I give them credit for keeping their composure!
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November 2023 by Delaina Goodloe
This was the EASIEST UHaul experience I have ever had! And I have moved cross country numerous times. Tim, who always handles the phone, is a pleasure to speak with and is honest to the core. The reason I went to him was because he allowed me to rent over the phone as I am not good with apps/phones. I was so happy to hear this! I've read reviews of the apps, and there were horror stories on other Uhaul locations around me. I made two separate moves yesterday from Armada to Clinton Twp, then to Royal Oak and back, final price, $141.00!! Highly, highly recommend.Not on the app, though. Great job, Tim.? ? ?
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November 2023 by Christopher Stapels
Truck was fine but they tried to steal $30 from me and gave me back $25 when i called to complain. Guy seemed nice but he is a crook.
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August 2023 by Dale Myers
I wish I could remember his name, but very helpful with the situation. Couldn't have had a better experience
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April 2023 by T. Smith
Very helpful and had what I needed.
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March 2023 by Larry LaCroix
Always friendly service!
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February 2023 by Westly Durkee
They were great but the U Haul website was down and it was a major inconvenience. Had to come back to do the rental on another day.
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January 2023 by Dwight Barmore
This place is so awesome. Never a long wait and the dealer is so friendly and knowledgeable. I will never use another location as long as he's there. I rent weekly or bi-weekly and it's sure takes away a lot of stress dealing with a friendly location.
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July 2022 by Tamara P.
HORRIBLE in every way. I have been trying to get a trailer hitch and bike rack installed for two months. First they tell you that they have no appointments for 3-4 weeks. Your appointment day finally arrives and about an hour before your scheduled time they call to say the part didnt come in. Even though the part is expected any day, they can't get you in for another two weeks. I am proactive this time. About a week before I call to see if the part has arrived. No it has not. So I order the part myself from Amazon-imagine tha, Amazon is able to deliver to me in just 2 days. I call them to tell them that I have the part and not to cancel my appointment because even if they don't have the part I do. I arrive for my appointment only to be told the installer is out sick and now it will be another week. I wonder what the next excuse will be? No one at this place has a clue or cares about serving their customers. I found another place that can get us in and done in the next few days. Sorry I have wasted most of the summer dealing with these clowns.
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July 2022 by toni lahoud
Probably the worst place I have ever been. My poor mother rented a U-Haul yesterday and they were completely rude from the get go. Training a new employee & they pull out a U-Haul which should have been checked and cleaned before being distributed to her. My mother gets it out onto the road and is having major problems. The truck was pulling her left and right and making all kinds of noises. So my mom pulls over as she's almost at her destination, which was right down the road from the U-Haul location, to see that the trucks back left tire was dipped in wet tar or cement or who even knows. Of course my mother isn't going to go back when she's already at her destination to pick up what she needed. People are busy and time is expensive. She gets back and is nice enough to explain this to them. I knew they would try to blame her for it that's just how people are. Good thing she took photos from the start. The lady at the front desk told the new worker in front of every single person in there that is was not my mothers fault and that the truck should have had an examination before even lending it to her. Seems all good right? NOPE. An hour after we leave they call my poor mother and tell her they are charging her 500 dollars. Absolute losers. I would never recommend going to this shady dump. Cant afford to eat their own mistakes. Bunch of losers. I'm truly disgusted.
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April 2022 by Tyler Saez
The truck we rented was not in the best looking condition inside of the cab. When we were inside to pickup the truck, the process was long, complicated, and unnecessary. To make things worse, when we opened the truck to load it, the ramp they provided was just laying inside of the truck rather than properly stored underneath to be slid out, because it was the wrong size ramp for the truck that was rented. Very unfortunate, and made loading more difficult. I have only had issues with this location.
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April 2022 by Angelo Nichols
Great place. Great service!
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November 2021 by Charles Haskins
Great place
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June 2021 by Josh D.
Made an appointment to have a hitch installed, went in and was told it would be 20 min. until they were ready, ok no big deal. 45 min later as I go in to tell them I don't have time to wait any longer and then wait to have the hitch installed, they tell me they're ready for me. Too late, I will take my business elsewhere if you cannot respect my time.
