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November 2023 by Cheynne Richardson
Let me start off by saying that the hospitality that the staff here showed us was top tier! We were in an accident off 115 with a GMC 3500 duel wheel truck that we had just bought last week, when the driver of an SUV who did NOT have the right away but couldn’t see us turned out in front of us blindly and we collided. This towing company worked quickly to get our vehicle and trailer back to the shop and get us taken care of. All staff was very friendly and extremely helpful! If we could give 10 stars we would! We are so grateful for the kindness and if we lived up here this would definitely be our go to place!
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September 2023 by Michaela Clifton
I have read through all the rave reviews this shop has gotten, and I'm glad that the majority of people have had a positive experience with them. I have not and it's been incredibly frustrating to say the least.I hit a deer November of 2022 and had my car towed to Jim's because of all the great reviews and they directly worked with my insurance. I had bought this car two months prior and it was in fine mechanical/cosmetic condition prior to the deer incident.They did outstanding body work on my car and near the end of December, my car was "done". I went to pick it up and was impressed and excited to finally have it back. When I picked it up, the key fob was inserted into the middle console (it's a push start) so I didn't think anything of it when I started it. I also was too excited on my drive home that I realized a bunch of electronics were not working. I got home and investigated and realized my car would not start unless the smart key was plugged into the middle console, the locks would not work, the radio would not work, lights would not work, literally nothing was working unless the car was on. And it had to be turned on by physically inserting the key into the little slot. I immediately called Jim's and they were great and told me to bring it back so I did.Turns out, somehow a chip inside the engine that links to my key fob got shorted out during the repair process and they didn't realize this when they told me my car was done. They sent to car to Thelen Kia in Bay City for the repair part, but the repair part was (still is) on a national backorder with no date to when we could expect it. I'm pretty easy going and said no big deal, I can drive my old car until it gets fixed.Months and months passed and my old car started having it's own mechanical problems so I was in need of my car that Jim's had. I went to them and asked if I could at least drive it while we waited for the part (it was in driveable condition even though none of the electronics worked). This is now May 2023. They agreed and I went to Bay City to pick it up. I drove it from there to work in Clare and a few miles from my job, my car started acting up. The dashboard lit up like a christmas tree, I couldn't accelerate, my car wouldn't even turn off. All I could do was coast to the shoulder and keep my foot on the brake. I couldn't even shift into park. I called Jim's immediately to let them know that once again, I picked up my car and it is still having major issues that it didn't have before I dropped it off to them. I had it towed there and it turns out it was the alternator this time. I was charged a little under $900 for this fix including the tow.... even though I hadn't had my car for half a year and this was my first time truly driving it.After the alternator fix I got my car back again, still waiting for the chip inside the engine to be fixed. I also got my car back with even more issues this time. The seat in the back was folded down when I picked up my car and I can't even get it to fold back up. My back hatch won't open up now either. I feel like I got screwed. It drives fine and the exterior body work looks fantastic, 5 out of 5 stars for that. But I got my car back with a host of other problems that I didn't have prior to dropping it off at Jim's in November of 2022. I've lost hope that they will fix their mistakes at this point and have cut my losses so to speak. I still drive the car and it drives fine, but all the issues I have now are annoying and inconvenient. And after the money the insurance company paid them for the fix, I just expected to get my car back exactly how it was pre-accident. I usually never write bad reviews and like to give local companies the benefit of the doubt but this experience was unique to say the least.
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August 2023 by Maryanne Kirk
I took my 2008 Impala there for a full detail inside and outside. It used to belong to my father who was doing all kinds of crazy things to it towards the end of his life. I ended up buying it from the estate and come to find out, a mouse had died somewhere in the car and I couldn’t find it. It was smelly and gross. Anyway they found it burrowed underneath the passenger seat. The car looked and smelled like a brand new vehicle. I couldn’t have been more pleased. They also gave me a great price on the rust inhibitor application. Thanks for the great service and beautiful work and especially for finding that dead mouse body! ??Services: Auto detailing
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June 2023 by Mark Gentile
On the way up north, we had a trailer problem off I75, got off the road, called Jim’s 9pm, incredibly grateful someone answered. They towed back to facility, welded next morning. Saved our family weekend up north. Appreciate their honesty and willingness to help with an odd ball repair. Keep up the good work. Thanks!Service: General repairs & maintenance
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May 2023 by Jennifer Hughes
I have used Jim's Body Shop twice in the last couple of months. The first time, I used them to have a car towed from Mt. Pleasant to Clare. The cost was very reasonable compared to everybody else I called. Other places wanted $400 + to go from Mt. Pleasant to Clare. Jim charged me $75. This second time now I used them was today for a jump. My car died, and I wasn't sure if it was the battery or alternator. The guy came out and gave me a jump. Very pleasant gentleman. I informed him I didn't have cash on me, and he told me just to call the shop and they would take care of me. The ladies in the shop are very pleasant and professional. I recommend Jim's Body Shop. Thank you, Jim & Crew, for all the help. You guys have my business.
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May 2023 by Michael Pung
Did some more repair work on my daughter's Malibu. They are always punctual, very professional, and do great work! Thank you very much!
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May 2023 by Saskia Maxwell (Sasha)
Nice friendly staff, accommodating to your needs. Clean nicely decorated, with comfy waiting area with refreshments available. Quick yet very thorough!
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May 2023 by Grace P.
my cars front end was damaged after hitting a deer. we waited two and half months when they said we'd only have to wait three weeks. during that time they had requested more money from my insurance company for parts even tho the car was sitting in my driveway still. after we had got it in there was yet another miscommunication about getting a loaner that had to be dealt with last minute. when we got the car back they said they fixed everything that needed to be fixed yet when i popped the engine at home there were fuses and screws and the old head light just sitting in the engine bay. luckily my boyfriend knows some stuff about cars and we found the fuses needed to go and then the screw that keeps the tail end of my fender on the car. would never recommend this place or ever go again.
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February 2023 by Mia *
One of the best shops around! Super helpful and great staff. Took great (and quick) care of my car after my accident and kept me updated every step of way. Definitely recommend if you need some work done!
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February 2023 by Blessed
My problem was fixed, and for less than I anticipated. Super friendly people there. I got asked multiple times if I needed anything while waiting. I will definitely drive this far again for the service and peace of mind whenever possible.
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February 2023 by Leo Smith
I get all my stuff done here! Great place, awesome lobby with a West coast Chopper in it, and most importantly great staff!!Services: Body & Trim
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February 2023 by Dana Sprenger
Needed an alignment done they had me right in and they were quick and friendly!
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December 2022 by Scott McConnon
As a former employee and customer, my conscience forces me to say that Jim seems to be the rare individual that wants to give everyone a hand up, be it a customer or employee. He achieves a level of service and professionalism that I have not seen a shadow of elsewhere, and does so expediently and with a level of attention that each feels in good hands. Thank you for the opportunity and help in buying our family car out of impound at the beginning of the Covid situation.Service: Tires
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November 2022 by Alan Kozlow
Having background in the automotive repair industry helped me figure out real fast that Jim’s Body Shop is a top rated and professional organization. From the moment of first contact for the estimate to the day I picked up my vehicle I dealt with experts who knew what was going on. I never had to wait for an answer. Great job Jim’s Body Shop.
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August 2022 by barney mason
Thank you for honoring the front end alignment coupon that I bid on at silent auction atThe Lazy K Ranch concert last year for Veterans.Ron did a great job ?Great service
