Verizon is a telecommunications company that offers a wide range of products and services, including cell phones, wireless plans, and accessories. Customers have reported positive experiences at Verizon stores, with knowledgeable and friendly employees who go the extra mile to assist them. One customer praised a Verizon employee named Gabriel, who was working alone at the store but efficiently handled multiple customers, setting up a new phone and troubleshooting another customer's device. Another customer had a great experience with a Verizon employee in Lake of the Pines, who was patient and professional in helping the customer's 83-year-old mother. Customers have also appreciated the kindness and thoughtfulness of Verizon employees, such as the young man who charged a customer's phone while on vacation, and the young woman who gave the customer cookies on their birthday. Additionally, customers have commended Verizon employees for their politeness, friendliness, and willingness to offer water and snacks. Overall, Verizon's customer service has been praised, with customers highlighting the knowledgeable and helpful staff who provide a positive and refreshing experience.
Store manager Casie is absolutely amazing and goes to bat for her customers when corporate messes up. Gold standard in person service
June 2025
We upgraded a phone tonight and I wish I could remember the guys name. I know he lives in Lake of the Pines and is a cat lover. Either way, he was patient with my 83 year old Mom, was professional and courteous. He was knowledgeable and friendly. You are lucky to have an employee like that- they are hard to come by.
May 2025
They were very helpful, good personality, and patient.
