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February 2024 by Emily Taylor
We lost our sweet little Bean very suddenly at medvet on a Saturday night and her ashes were back with us by Thursday. The pawprint is absolutely beautiful and it came with a stand for it as well. Her urn is so small it breaks my heart but she was a small dog; it is absolutely beautiful. There were plenty of options as far as font and such which was awesome because I wanted it to match my other dog's urn. I am overall very pleased with everything. I emailed them about an update during the process and they were very prompt with one and even sent a tracking number. 10/10 recommend.
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January 2024 by Eron Vallejo
Super satisfied from 1st making the call to receiving our package today. It was packaged very well and labeled with stickers so it was handled correctly. Once opened we are very happy with everything we received. Thank you guys very much for your services!
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December 2023 by Louie Larsen
Shameful, I quit my Vet after what they put me through making this this place’s problem and I was bullied by that “TARA” with their scam-poor quality cheap overpriced “trinkets” a paw print in clay? Crooked lettering, plaster chipping apart, footprint was caving in…AND they admitted it was poor quality AND REFUSED TO MAKE IT RIGHT. A 5-yo could have done better alignment, it looks like a summer camp project it is SO bad.Then, SOLD A CHEAP TRINKET OH I mean “CHARM” FOOTPRINT THAT ON ETSY GOES FOR $65, I was ripped off $388 before taxes. If I had NOT had my hand under the bag this chip came in, I would have never seen this fall out because I thought the bag was EMPTY at first and they left it out-WHAT ON EARTH???? It was a total farce of Louie’s paw print. I had to take a picture and BLOW IT UP TO SEE WHAT WAS ON IT. Unbelievable scam.Everytime I even look at the bag that contains everything of Louie’s last 10 minutes of life on earth with me, I am so deeply hurt that this place and my vet would take advantage of and exploit both of us. It’s so beyond hurtful, it has been over 2 months and I have given both places chances to make it right and neither did.I was one of my former Vet’s 1st customers…over 18 years ago, NEVER again. I thankfully got new vets immediately upon this fiasco and gave the vet 3 times to make it right including seeing my new foster and they couldn’t even do that appt. right.This was a 100% unnecessary nightmare based on selfishness and pure greed.
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June 2023 by Ann Cramer
Just blown away this morning. I had a 10am appointment and I arrived on time. I walked to the door and a women opened the door and said are u here for ....(dog name) I said yes. She held up a bag and said here you go and shut the door. Wow!!! For almost $400 you would think you could at least be greater. Never again. The problem for me really started at drop off. Just bad service. Cold and rude.
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March 2023 by Megan Zielke
I did not deal directly with Trusted Journey, but the place I had my dog put to rest at does.Trusted Journey went above & beyond.The paw print I received 100% belonged to my girl. I knew it the moment I saw it. It was laminated too, which was very nice.Her ashes were carefully put into a beautiful velvet bag (as requested), which makes for easy transfer to her pink urn.The packaging was put together with packing peanuts, so she was safe during her journey back home.The certificate of cremation was inside a beautiful card with a couple pamphlets to help with grief & loss. I did not expect that, but it was very thoughtful.My baby was put to rest on February 13th. She was cremated the next day (yes, my love butt was cremated on Valentine's Day), & I have her home with me today (February 16th).I am so grateful to Trusted Journey for putting my wandering mind at ease with such a quick, caring process.She's home ? ?Thank you, Trusted Journey. Thank you.
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March 2023 by sean harrison
My wife went there today to pick up our dogs remains.I had forgot to tell her to call and make a appointment before she went. She went there to pick them up and the lady was so rude to her because she didn’t make an appointment. For the price they charge, to treat someone like that after everything you already went through, is really frustrating.
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October 2022 by Brennen Brinker
Trusted Journey was amazing to work with. They were very kind and compassionate when I called, and they delivered on their promised services a day early. They picked my dog up from the MSU veterinary clinic, individually cremated her, and had her delivered to my doorstep via UPS all in 3 days. The memorial package was absolutely beautiful and was meticulously packaged so there was virtually no chance of damage. The price is almost unbelievable for what you get as well. While I hope I don’t have to use their services again for a long time, I would recommend them to anyone who wants to honor their pets life. Thank you Trusted Journey.
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October 2022 by Nancy Squire
Thank you, Trusted Journey for your compassion and professionalism. I received my Lila today in a beautiful, little, solid wood box (in a blue velvet bag), her paw print and her certificate. The presentation was heart felt with a sense of empathy, not just through together. Thank you for what you do for all our beloved pets, I'm sure it cannot be easy.
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May 2022 by Taylor McCain
They were very helpful with the loss of my pet, extremely polite and caring folks. They made sure we got exactly as we wished. I called and they picked up my pet from the vet the following day, a Thursday, had our ashes on our door on Saturday morning. Couldn't thank you guys enough for your help during this difficult time. Would highly recommend choosing them.
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May 2022 by Melissa Westcott
Thank you for sending my sweet little Lia's paw print. I wish it had a small hole in the clay print so we could hang it, but at least we have it.
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December 2021 by Brytani Kriek
I put my cat down a couple weekends ago. Took awhile for me to call someone. I chose these guys mostly due to price comparison with what was available at the animal hospital.I couldnt be any happier with their services. My cat came back quick. The "basic" urn was amazing quality. Much better than I thought it would be. A print or clay pawprint was included which was very important to me. I cremated a cat about 8 years ago and didn't get anywhere near the extras. Very heartfelt for such a difficult time. I will use them again in the future for sure.
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September 2021 by Timbo
We had Faith for almost 14 years and have been watching he slide downhill for the past year, we knew it wouldn't be fair for her to watch her suffer any more. We took Faith to Dr. Chuck at North Oakland Veterinary hospital as he came highly recommended and has the utmost compassion of anyone. I held my girl in my arms until she was gone and was told she would be picked up by Partridge Enterprises on Friday and she is now back home with us today. They sent Faith home to us in a special wrapped bag and in a small but special box along with a certificate and card. I can't thank them enough for taking care of my baby girl. I will always love my baby girl Faith, and now she can be with us until we are gone.Thank you so much.
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July 2021 by Tim Bowman
We had Faith for almost 14 years and have been watching he slide downhill for the past year, we knew it wouldn't be fair for her to watch her suffer any more. We took Faith to Dr. Chuck at North Oakland Veterinary hospital as he came highly recommended and has the utmost compassion of anyone. I held my girl in my arms until she was gone and was told she would be picked up by Partridge Enterprises on Friday and she is now back home with us today. They sent Faith home to us in a special wrapped bag and in a small but special box along with a certificate and card. I can't thank them enough for taking care of my baby girl. I will always love my baby girl Faith, and now she can be with us until we are gone.Thank you so much.
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June 2021 by Abby
I’m not usually one to go out of my way to post a review, but Partridge deserves all of the positive praise. My family dog that I grew up with for the last 14 years passed away 3 days ago. I was on the fence about private cremation, but after looking through various pamphlets at my vet’s office, I chose to go with Partridge, and I’m so glad I did. Not only were they beyond helpful, but they were very empathetic and worked to make sure I got exactly what I wanted. My dog was picked up from the vet by them on a Monday, and his ashes were at my front door by Wednesday. I can’t recommend this company or their professional service enough.
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June 2021 by Madalaine LaPlante
We lost our dog may 7th, our vets office sent her to be cremated with this company. I want expecting to get her back in an urn, but I did. And such a very nice paw print as well.I'm so glad they took the time and careI don't usually post reviews unless it's negative, but this company is amazing
