Electronics in Clarkston, MI

“Everyone at this location is amazing (specifically Mike, Jack, and Sam). They spent an hour breaking down my bill and helping save money without questioning or trying to sell me on anything. They literally are the best Verizon around.
Ive been to the other one on white lake and they were the worst set of people. Took things off my bill without telling and kept pushing for things I didn't want.
If you have to drive and deal with traffic to get to this Verizon store it's all worth it.”

“Jaidyn is truly amazing! She helped us out so effortlessly and you could tell she cared and wanted to make the process simple and easy. She truly made a horrible thing become so amazing!”

“Edit (6-28): I've given up on my past mission. I've gone in since to pay my bill with Shane, he was like usual; polite, kind, prompt and the service given was better than expected; per usual.
This location and the associates are by far my favorite now. I'm in and out, and when I had to transfer data and all that crap over, I just went down to Jimmy John's and had a bite to eat.

When I have brought up problems I'm having with my phone/service, I have only received great information/problem solving ideas from both Shane and the new manager Kurtis. T-Mobile is finally doing good work and listening to it's customers. Thank you.

(First review): Kurtis and Shane helped me so much. They assisted me with adding a second line on my account, helped me pick a new phone, sign up for insurance (they saw how broken the screen on my previous phone was. I didn't know how inexpensive it is! $15/month), switch over what I needed to/helped me set the phone up and than they found a perfect OtterBox case and screen protectors for my new phone.
They showed me the smart watches and earbuds that are new. I'm not sure if I'll go back to purchase them or not, however if I do, I'm coming back to this location.

I have been previously frustrated with TMobile in the past at quite a few different locations. However Shane and Kurtis have far exceeded my expectations.
Although, when I asked to speak to the manager; not to be a Karen, but to compliment him on his staff, the manager wasn't there.
Every time I go up to pay my bill, he's never there.
I've tried to call different days, to see if he's there.
This is all out of pure curiosity at this point. What if I actually needed to talk to a manager? How much harder would it be to speak with them?

Imagine Kurtis and Shane didn't give me the amazing, professional service they actually provided me.

Let's say I had Jane and Jon assisting me. They both just started working there that day, and they don't know anything.
Let's say they are on rumspringa and they were Amish until like yesterday.

Would I be able to speak with a manager?
I am guessing no.

Sorry for the rant, and the imaginary situation. I don't know why this is bothering me. Muh bad.

I've had service with TMobile for a little while, I've only become this invested within the past few months getting this new phone.”

“I don't care what others thinks about the place it's great for service and great cashier's there they know my order even if I haven't been there for a month. And that says plenty and it helps if most of y'all use the 7 eleven app because it does discount right”