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November 2023 by Michael Szettella
This was the worst experience I have had renting a car in 20+ years. I arrived early for my scheduled appointment & they did not have the vehicle I spoke to them about 1 day prior. Josh Vlisides “the manager” was combative & very unhelpful. After agreeing to accept a mini van (for my 20 year old son) he decided to refuse my business as I was unwilling to pay an addition fee. When I asked to speak with the manager he proceeded to tell me he was the manager & did not have a supervisor I could speak with. I will NEVER do business with the branch. I will also not recommend this location to any of my existing or future customer. Do NOT spend your money here, they do not appreciate your business. Terrible
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November 2023 by Jake Szettella
DO NOT RENT HERE: Only leaving a one star review because I cannot go lower. I was involved in a accident and needed a rental vehicle because I am without a car for at least a month. My insurance company covers $30 a day for a month through direct bill for context. I walk in and learned that I will NOT be getting a car that is within those parameters, and I will have to pay EXTRA when I called previously to confirm all of the details including vehicle type, insurance coverage, and payment amount. All of which were disregarded and when I questioned why this was omitted during my appointment setup call I was asked to leave. All I asked for was clarification on why the details I agreed to over the phone were not met and i was expressed to pay more each day for a vehicle that I specified I did not want BECAUSE it was more expensive. If you are renting a car DO NOT RENT from this store and DO NOT RENT from enterprise. This has been the worst customer experience I have had to date with 0 assistance from any phone call I have had with enterprise. Again DO NOT RENT HERE
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November 2023 by Tom Weston
This location is fantastic, very helpful
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October 2023 by Jake S.
DO NOT RENT HERE: Only leaving a one star review because I cannot go lower. I was involved in a accident and needed a rental vehicle because I am without a car for at least a month. My insurance company covers $30 a day for a month through direct bill for context. I walk in and learned that I will NOT be getting a car that is within those parameters, and I will have to pay EXTRA when I called previously to confirm all of the details including vehicle type, insurance coverage, and payment amount. All of which were disregarded and when I questioned why this was omitted during my appointment setup call I was asked to leave. All I asked for was clarification on why the details I agreed to over the phone were not met and i was expressed to pay more each day for a vehicle that I specified I did not want BECAUSE it was more expensive. If you are renting a car DO NOT RENT from this store and DO NOT RENT from enterprise. This has been the worst customer experience I have had to date with 0 assistance from any phone call I have had with enterprise. Again DO NOT RENT HERE
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September 2023 by Jess C
From pick up to drop off, the process was very simple.If you are in need of a rental car in the suburbs, check them out. I am not sure how the rates compare, but the car was great - very clean.
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September 2023 by Allison Cook
Very professional very courteous very accommodating they got me to and from my meeting point and the car I got for the rental week was very enjoyable very nice car
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June 2023 by Casey Middleton
Just left this location. Absolutely horrible customer service. Had an appointment at 430. Wasn’t seen until almost 5 just to be brought out a much smaller vehicle than we ordered. Todd was not kind in anyway. Just wanted to get out of there. Chomping his gum in our face the whole time. They didn’t have a bigger vehicle for us apparently and claimed our only option is to come back tomorrow morning. Every other location we have used, has never treated us so poorly. If they didn’t have the car we ordered, they would upgrade us or drive us to a different location and get us the car we needed. I’m very disappointed in this company.
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June 2023 by Melissa K.
This location is TERRIBLE. We were put in a rental by our insurance company. When we picked up the car the stale smoke stench was so overpowering. Rather than be difficult, we agreed to take the car. After having the car less than 24 hours the low tire pressure light came on. Again, rather than being difficult we put air in the tire - every other day the entire time we had this rental. After having the car 5 days it would no longer start. WE LITERALLY HAD TO JUMP START THE VEHICLE EVERY TIME WE WANTED TO USE IT. We communicated with the manager this issue and were told we could bring it in and swap it out. When we called to make this arrangement we were told they had no vehicles to offer. We called another enterprise location in the area - they had a car but it was going to be a few additional dollars a day and they needed the manager at the Clarkston location to approve the "upgrade" - she refused. WE HAVE A RENTAL CAR THAT WILL NOT START. She offered no solution at all and was zero help.
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April 2023 by Ralpheal
This is a really good location, the staff was very pleasant to deal with and I went the extra mile to help my GF and I with our rental. They actually gave us a truck at the cost of a midsize car, due to klmy GF being super prego and our insurance only being willing to cover a certain amount. Honestly, no complaints here, I actually feel compelled to express my gratitude, I mean Josh, Tina and the entire staff here are truly professional and courteous. The cars are really nice too, and thats always a good thing.
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April 2023 by Sarah Ayad
I had a great experience. Returning the car after hours was easy process. The people that work there are very nice and professional. Car was great too
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January 2023 by Joslyn Steck
I was in a car accident two weeks ago. Enterprise made everything so easy— working with my insurance. Even after I had to extend my rental while I find another vehicle, they’ve been super awesome! Josh, the assistant rental manager, is the best!!!!! Hopefully, I’ll never be in this situation again, but I couldn’t recommend this location any more highly! Thank you guys! ?
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December 2022 by Brian M.
Service was good and the vehicle they provided was good. Will definitely use this location again
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October 2022 by alexandra Schultz (Ladybuggly)
We were on a tight schedule and they didn't have a car for us and had to go get one and clean it out we left there an hour late, causing us to be late to the event we paid lots of money for. They didn't offer any apologies or offer to make it right in any way. The car they got for us was also horrible, so thanks.
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September 2022 by Lori Mc
It took over 24 hours to finally get a vehicle. Their communication was horrible.I loved the vehicle they put me in.
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April 2022 by Cory Barkiewicz
Call Enterprise we'll pick you up. What a bunch of B.S. I'm 8 miles away and they can't pick me up.
