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July 2023 by Quinn Nicholson
Sorry because this does not apply to this specific location. If someone can send me the review page for this bank as a whole I will put this here. While I have no issue with the staff at this location, my loan was sold to Flagstar. Rather than give me one simple phone call from an actual human and explaining to me what was happening, they called me numerous times with a robot telling me I owed them money. I had zero idea that I owed them money for my mortgage and assumed it was a scam. Finally 4 weeks later I realize I actually do owe them money because I received something in the mail and my mortgage payment was a month overdue at that point. I am completely baffled at this awful customer service and if they charge any late fees I will take further action. While setting up my account I had to press "no" for paperless 1099 at least 3 times and the only options they give are "yes" or "no, ask me later" so that was aggravating as well. Nothing against this exact branch and I'll take this down if there's a better spot to put it.
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September 2022 by Catherine
The worst worst worst location and service they have by this location don’t go to this location the workers there they choose lol they rude I try to cash a check and he keep check something in computer for almost 15 minutes and he keeps ask why you don’t have a account with us why &why it’s not your business cash my check and that’s it do your job this is not first time this is almost fourth time I cash check by other location they very good service but you guys I would never come to this location even if it’s next to my house because the service and the worker too slow to rude
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September 2022 by Bernadette Smith
Have been using this branch because of the friendly people. ALWAYS more than helpful with any problems
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August 2022 by Ray Podowski
Their computer was hacked.and our atm card used, but they took care of it...so far so good
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April 2022 by Joe Kell
The worst worst worst location and service they have by this location don’t go to this location the workers there they choose lol they rude I try to cash a check and he keep check something in computer for almost 15 minutes and he keeps ask why you don’t have a account with us why &why it’s not your business cash my check and that’s it do your job this is not first time this is almost fourth time I cash check by other location they very good service but you guys I would never come to this location even if it’s next to my house because the service and the worker too slow to rude
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August 2021 by Salma Hanna
Great customer service
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August 2021 by Daniel Sarnik
It doesn’t matter what time you come to this branch even if there are no other people, it is the SLOWEST bank I have ever been to!!
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June 2021 by Stephen Poprafsky
WENT IN TRUE AND PEACEFULLY AND TRUE AND SANE!! HAVE $ 3170 MONTHLY INCOME AND 792 CREDIT SCORE!!! BEEN WITH CHASE BANK FOR 42 YRS.!!! WOULDN'T GIVE ME LOW INTEREST LOAN WITHOUT WIFE'S SIGNATURE!!! SHE HATES ME AND ABUSED ME FOR 20 YEARS!!! NEED TRUE LOAN TO PAY OFF 100% + CAR LOAN PLEASE , THANK YOU FOR READING THIS!!
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November 2020 by Galadrial Nye
$7.50 to cash a check drawn off of your own bank, by a valued customer in good standing with your establishment is akin to highway robbery. I will never ever do business with Flagstar again. Shoddy, and slow, customer service, on top of astronomical charges. On a scale of 1-5, you get a 1 for being able to properly perform the essential tasks of your position as a bank teller.
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June 2019 by Jose Herrera
My son and i went to cash his paycheck which was drawn out from Flagstar Bank. We went to the driveup window and sent it in w/his ID and the teller asked him if he had a account w/ them, he said no and stated that he had gone to other Flagstar banks and there were no issues before. She said that he would need to go inside and cash it which made no sense what's so ever.He went inside and the teller had a obvious attitude toward him. So he copped an attitude unfortunately.long story short she called the general manager of his company and got him in trouble.if she felt uncomfortable with him she should have told him to go somewhere else, not call his employer. We are Mexican Americans and I feel we got racially profiled. There's no need for this. Just cash his check. We are filing a grievance. Never ever going to another Flagstar.party stores r the answer
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June 2019 by Comedians Nationwide
Always an easy experience
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January 2018 by Bianca Marie
This is my first home buying experience and before I found Nick, I was in contact with other loan officers for quite some time, I felt they gave me the run-around. Within the first 5 minutes of talking with Nick on the phone, I felt at ease. Nick answered all my questions and concerns, which I had a ton. Never once had any problems getting in touch with Nick. Throughout the whole process Nick was on his A game. I will definitely be in contact with Nick for any future loans, also I will be recommending him to all my family and friends.
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June 2016 by Nickie Carney
Not saying it's horrible service, but I can tell you, everytime I go, regardless of what Im doing, it is the slowest service I have ever experienced.
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May 2016 by C Roman
Good service, nice people, and reasonable. I've been with them for a couple of years now and haven't had a single issue, and better yet have found them helpful and efficient.
