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November 2023 by Pam A.
Are the shelf prices ever right?! I have to go to customer service almost every time I shop at this Kroger. When I ask for the correct price (usually because someone didn't do their job and pull the tag), I get a lovely dose of attitude. Managements bad demeanor definitely is reflected on their employees as well. The only reason I continue to shop here is it is so close to my house.
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June 2023 by Mark L.
Carleatha is a very good employee, it's a shame all employees can't be like her , I bet it was the way she was raised , very good perso
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November 2021 by Jeffrey Z.
After shopping at this store I learned there were NO CHECKOUT people. A line at least a half an hour long snaked it's way through the frozen food isle. I ask someone if they were planning on opening up any checkout lanes and she snapped back that there wouldn't be anyone until 10am. What kind of a store is open without any checkout people? I say some 80+ year old woman struggling to work those checkout machines. Not nice. What is going on? I'm going to another store from now on. I'm sure others are too.
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November 2021 by Rudy K.
As a former cashier I would not recommend this store to anyone! I've cashiered for other companies in the past where things were ran entirety different BUT not this store! As a former employee of you show how hard you work and also go the extra mile to help a customer you simply get s*** on and you automatically get a target on your back for fellow employees and managers to target you every single time your there to try to work. I've helped so many customers the best I could and the ONLY time I've ever felt appreciated was by the customers only. Management will stand there for hours on end and get into heavy chit chatting but omg if you stand there for 5 minutes waiting on customers they make you out to be the lazy one and make you do something else. They've shun away I don't know how many customers because their excuse is is that they are bagging customers stuff in order to keep the store running. I call b******** If there are customers in the store needing their bottle slips cashed in or even to get money orders they throw a huge hissy fit and send them elsewhere. The store manager is never there to even see how the store is ran and it's pathetic. As a employee if you have any kind of health issues, they will make it known to you on a daily basis and rapidly cut your working hours so badly that you can't even buy toilet paper with your next check. The fruits and vegetables are always super disgusting, I'm not buying bread there ever again, it molds instantly after 3 days after purchase. It's highly disappointing. The floors are so disgusting at that store I've been getting nothing but sick and one day I asked why no one ever cleans it, the response was "because no one gives a s*** enough to do it" wow! Other fellow cashiers will bully you to no end and push you to wanting to quit like I did with no repercussions at all. They label customers as liars all of them but they always seem to forget that if it weren't for the people they wouldn't be employed but who am I to speak the truth that they can't handle. I highly recommend any customer to shop elsewhere unless your just out to throw your money down the drain for poor quality that no one seems to care about anyways.
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September 2021 by David M.
this store is a total dump,empty shelves ,boxes and flatbed carts all over the place .no cashiers the produce is so fresh its spoiled ,deli is closed as per usual the fresh fish has sell by today.(you know its going to be nasty when you open it ) management is a total failure ! this all boils down to chain of command .poor leadership equals a poor company and a bad business !
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September 2021 by Charles F.
Terrible store to shop at, I would rate it less than one star if I could. The produce department is a rotten pile of fruits and vegetables, the seams of fruit flies in the corn on the cob is unbelievable l. The deli is next to produce and their famous line is "I don't f****** care", the reason I know this is because they say it often and Lucius enough to hear quite well in produce and bakery sections. The meat counter doesn't open until 10AM, a stupid policy they should open at 8 AM. The people hired to be personal Kroger shoppers are rude and rather a nasty group that should seek employment doing something other than customer service. As for checking out, forget it, you have to do that yourself, of course the self checkouts are like most things at Kroger, works half a*** When you do self checkout forget getting any help, if Lisa is working. She spends her time texting on her cell phone in the drawer hidden out of sight of the camera. As for the retiree that works there, he is technologically oppressed and has difficulties with anything electronic. The best advice I can give is go shop at VG's in Fenton, Meijers in Auburn Hills or Walmart's in White Lake. Avoid the hassle and aggravation of this store.
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July 2021 by Connor M.
Management is rude and barely do anything. Employees don't work( can't blame some of them though it's Kroger's fault for being so cheap and paying min wage during a pandemic). Waited in line for like 10 minutes just to have the lady randomly shut the light of and say she was leaving. I wish there were other stores around because every bad review on here applys to just about every Kroger from my experiences moving around and working at them
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June 2021 by Malina G.
My dad went in this morning and the burger he was buying rang up almost double the price, so he asked about it and took a picture of the sign he saw. The employee that helped him, who he says was very nice, went to grab the manager for him. Manager comes out, my dad shows the picture and receipt, she takes the burger and receipt walking to the burger display to check him. She immediately was hostile an smacked the shield partition out her way on the way there, just being aggressive an unprofessional for no reason. The employee that was helping him originally was even stepping out of her way like "I'm not here" because of how she was acting. When she came back, realizing she was wrong about the price, all she said was "put your card in". My dad was passive about it and just left after he was refunded like $25. I don't know about you, I expect the manager to be *slightly* more professional to customers? Also side note, with refunds like that where someone was charged more than the retail price, michigan UPC scanner law requires you receive a compensation of no less than $1 and no more than $5 which depends on the difference of what you were charged/what it actually costs.
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May 2021 by Ryan S.
I was disappointed when again today, for the 4th time our pick-up order was more than 90 minutes late. I have a special needs child and anything that slightly offsets her schedule causes an evening long meltdown, but nobody cares. As a business you have more than 24 hour notice on these orders to make sure you're staffed adequately. Your little courtesy call isn't good enough. I've been in the parking lot for 10 minutes and there has been no movement on pickup orders and no parking spaces are open to even check in. Why make an appointment if the business can't even bother to adhere to the slot? There's no acceptable excuse. Update: we were told to come at 4:30 despite our 3:00 pickup time. It's currently 4:55 and no progress.
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February 2021 by Kat M.
They are closing stores instead of offering hazard pay to their hardworking staff - they are earning more money than they ever have before and they refuse to reward their workers - disgusting! Their workers also either don't wear their masks at all, or wear them only over their mouths not noses. You are forced to use self-checkout and I wonder how often those are sanitized - I've never seen it done. They are always out of stock and we can go up the street to the family owned grocer and they have everything we need - I'll never go back to Kroger
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November 2020 by Klarissa Darga
It may have been closing time but I'm not a cashier nor a bagger and I had to scan 2 carts full and while trying to bag my own groceries while 2 workers watched! I had to stop and go get a cart because I had so many bags on the floor ... Like what is wrong with you watching me and not even offer to help with cart to put my stuff in ? I'm sorry but I don't get paid to work at Kroger and I definitely don't want to be there any more than you do ( as a worker )! this was the only time I could go and Im so not happy with the way my personal experience went! Then they laughed at me because I tried to go out the (exit door per covid-19) pushing 2 carts by myself... and it was locked
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October 2020 by Max C.
i would give no stars if i could. Saturday at noon, one register open, then it closes sending 4 people in line to another register. Niemans is my choice, only came here for sourdoughbread.
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July 2020 by Amy H.
This Kroger location gets the award for the nicest Clicklist staff ever! I cannot tell you how accommodating and friendly they have been despite the risks involved with their job. It has been a huge relief to me to have the ability to avoid going inside of grocery stores during the past few months and I am always greeted with friendly faces. I am super appreciative!
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May 2020 by T E.
If you want to get COVID19, you go to this store. They let people shop without wearing face masks and endanger the lives of their customers thereby! I will not shop there any more until they implement a 100% face mask policy.
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November 2019 by Jeremy Darling
It's close to where I live.