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September 2025 by Kris Grimminger
Love this pharmacy. In fact, I tend to do a lot of my shopping at another Kroger location, but I really like this pharmacy. Staff is always friendly. Many of them recognize me, which I appreciate. Will continue to use them now and on the future.
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August 2025 by Patricia Bowles
Reviews matter. Years ago, I used this pharmacy and found them to be rude, so I never went back. Our closest CVS and Rite Aid went out of business, and since then, my usual pharmacy has gone straight downhill. Kroger pharmacy was the first place I looked as it is only five minutes away, but based on the recent reviews, I can see that not much has changed. With so many other pharmacies closing, you would think that Kroger would want to up their pharmacy game, But that’s clearly not the case with this store. I guess I’ll check back in another few years.
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July 2025 by Lisa Sara
Switched back to Sashabaw- the customer service HORRIBLE and it’s a bummer because this is my main Kroger I use. I can not handle how rude they are. One time, is one thing, everyone has bad or off days; every time I’ve encountered Charles, he’s made it miserable. I see the other reviews are in the same order of customer service. I’m definitely surprised as I LOVE the staff in the store.
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March 2024 by Julie Fortner
Unfortunately every time we go to get our prescription, it’s never ready. I don’t understand when most of our prescriptions are on automatic renewal and we still have to call to get them filled and still takes 1-2 days to fill it. I don’t know how many times I’ve gone 1-2 days without my medication. My doctor called in one of my prescriptions on Thursday, I had to call the pharmacy on Saturday asking when it will be ready and they still had to fill it. I understand being busy, but this is constant.
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January 2024 by jon “JC313” Corrente
Extremely slow and rude.
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January 2024 by Claire Petty
Never an issue with prescriptions
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January 2023 by Michael Bouchard
Worst pharmacy I’ve ever been to. Hands down.Moved to the area a year ago. This is the closest pharmacy around so we switched. And we regret it every month.I’ve had at least four times this year when they’ve TOLD us a prescription was ready for pickup (and texted thru their system), and I’ve shown up only to find it wouldn’t be ready for hours if not DAYS. Wait times are way longer than at Meijer or Walgreens.They sometimes randomly close early without notice, and their staff is consistently condescending and rude. My 80-year-old mom—who has the patience of a saint—hates going here, because they don’t listen to her, and treat her like she’s stupid. Plus, on average, it takes them over a week to get her monthly meds in, every single time. No other local pharmacy takes that long. “Dixie Kroger Pharmacy” is literally a joke in our household now.While they are only five minutes away, we have decided that after a year of dealing with them, we are switching back to Meijer even though they’re 20 min away. So if you live in the area, and you HAVE a choice, choose someplace different.
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December 2022 by Diana Wylie
My five year old daughter has an infection and we tried to get the prescription here and not only were the people rude the entire time, they made me wait 6 hours just to tell me they didn’t have it and I checked in at about hour 3 to see if it was ready and they didn’t even start it. After waiting for 6 hours then being told they didn’t have my daughters prescription and them being rude each interaction I asked for the names of the people who were rude to us and they said “go ahead and report us, we don’t get in trouble” then walked away without giving any names. Enjoy losing business due to your rude employees because Walmart treats you 100% better and they will look for different options if your prescription isn’t covered by your insurance, on top of that they don’t make you wait hours and treat you like a human. You guys are so rude it’s unbelievable. They can enjoy their karma for being rude while I enjoy going to Walmarts pharmacy from now on. Clearly the closest option to my house doesn’t mean the best.
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October 2022 by Southern Day
Always so helpful!!
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September 2022 by Angela Thomas
They need to work on their customer service. I have been there multiple times now where the employees will just leave you standing there 10+ minutes without even acknowledging your presence. I get they can be busy but don't act like you can't see a line of customers. It only takes a second to greet someone and let them know it will be a minute. The lady that works the counter also is kind of rude and short with you when she does interact with you. Plus the wait times to fill prescriptions are long.
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May 2022 by A. Thomas
They need to work on their customer service. I have been there multiple times now where the employees will just leave you standing there 10+ minutes without even acknowledging your presence. I get they can be busy but don't act like you can't see a line of customers. It only takes a second to greet someone and let them know it will be a minute. The lady that works the counter also is kind of rude and short with you when she does interact with you. Plus the wait times to fill prescriptions are long.
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April 2022 by Wanda Fallman
There’s a very rude old lady named Peggy who always has an issue filling my scripts, everyone else is accommodating and will fill them immediately.Not her, she seems to enjoy telling everyone they’re script is not ready and also seems to go out of her way to be nasty and rude .
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April 2022 by Barbara Cox
I really love coming here for my prescriptions. I call and they are always willing to help answer any question I may have. My medication is always filled when they say. Plus they inform me if they are busy.
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January 2022 by Danielle C.
Unfortunately this pharmacy made Kroger lose mine and my families business all together. They managed to screw up my script for the 3rd time and was RUDE to me on top of it. I will now drive out of my way to Meijer happily!
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January 2022 by Shalom Wendt
Always so helpful!!
