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November 2023 by Tristan Feeney
Great Service, Quality Parts, Willing to Share Knowledge to Help Customers make the Best Informed Decisions, Prompt Response & Shipping.
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September 2023 by Nathan Bradfield
Bought a bypass valve from them, but they held my order hostage because I evidently found a “glitch” in their system where I underpaid $12 in shipping. Completely arrogant about it, and wouldn’t ship unless I paid them 12 measly dollars over their mistake. I was in a tight spot because of waiting for the part, so I had to get it. No apologies. No thanks for finding the glitch. Just bad attitude over the phone. Not a great way to treat first time customers. Getting a Rooster Racing brand for my next one.
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August 2023 by Ahmad Manawi
My one-star review is because of your service writers behavior, I believe her name is Sara. She preferred to argue with me instead of write up a quote. I already had an appointment with you guys to do the alternator bracket/waterpump on my f56. I was told you couldn't get me in until late August and I needed this part installed a lot sooner, I happened to find a MINI dealer that could do it the same week, so I took it to the dealer. Instead of just canceling my appointment with you guys, I called to let you know I'd like to keep my appointment to do some other preventive maintenance. (oil filter housing gasket and an aging hose that was not actively leaking) I asked for a labor quote on the hose as it could have waited until August (by the way, it was not part of the dealer job like you keep saying), and she was rude and kept nagging about if it's been diagnosed by a "professional." (This hose is easily visible in the engine bay without removing anything) And even though i am a mechanic it wasnt worth arguing with someone who had no clue what i was talking about, i was very patient with her and didn't mind all these questions, but after wasting a lot of time on the phone and getting nowhere, I asked to speak with someone else. She said no and told me I could only talk to her. When I insisted on still wanting to speak with someone else, she finally transferred me to a guy who pretty much turned down the job. (im assuming she told him her side of the story while i was on hold). Shortly after our phone call, I received an email saying the appointment i reserved was canceled.I'm fine with dt not wanting to do it, but the way I was treated by her was extremely unprofessional. She even said she doesn't want to work on my car that's been "touched by others" when i told her I'm having the dealer take care of the waterpump. For someone who seemed obsessed with knowing if some preventive maintenance was "diagnosed," im surprised she acted like the MINI dealer was some backyard mechanic. Before this experience, I have heard good things about Detroit Tuned, i can't speak for the mechanics that work there, but your customer service is poor. And if this is how your business treats paying customers, I am very disappointed.
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August 2023 by Ryan
The office staff are great. Very helpful and incredibly friendly. The shop itself is very clean and welcoming. I have no doubt that they know their stuff when it comes to Mini Coopers.Unfortunately the back of the shop leaves a lot to be desired.I brought a BMW to them for an alignment. I understand I'm not their usual clientele so I didn't expect them to be intimately familiar with my vehicle. The person who runs the back of the shop questioned me about the front adjustment on the vehicle and said the front camber could not properly be adjusted on my setup. I informed him I have adjusted the camber as well as another shop and explained the process. He argued with me that it wasn't possible so I just asked them to adjust the toe and I'd be on my way. He made a couple other comments in a condescending tone.After a couple hours the car was completed. The alignment sheet showed the only adjustments were to the front toe. The rear was not touched even through it was not in spec with what I asked for. Total price, $175 for a front toe adjustment.Again, I realize my vehicle is not what they normally deal with, but if you don't know how to adjust the suspension on a customers car, admit it and say you don't know how. It's insulting to argue with someone and try to convince them its not possible to adjust it when I know for a fact its completely within the abilities of a proper shop.
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August 2023 by Brenna O'Donnell
Sarah first came to my rescue when I was visiting Detroit in the middle of January and had to drive back to PA in 2 days when my car began overheating. She walked me through what I needed to do immediately and squeezed me in for a last-minute appointment to make sure I made it home without my car blowing up on the way. Fast forward to 6 months later: I’m living in Detroit and won’t take my car anywhere else. I feel confident knowing that the team at Detroit Tuned are masters of their craft and truly care about their customers without trying to upsell at every corner (Though from what I’ve gathered, they have a huge scope of offerings for both regular daily drivers like myself and car connoisseurs who wanting to up-the-anti with after-market upgrades). Both Sarah and Chris in the office and Chad in the shop have been immensely helpful in explaining what’s going on with my car and what I need to do to keep her in tip-top shape to live to see another 100K miles. Greatly appreciate the level of service from Detroit Tuned and would highly recommend to anyone in the area looking for a quality mechanic and fair pricing (X1000000 to MINI owners).Services: Steering & suspension repair
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August 2023 by Kevin Jones
Exceptional service. I placed an order that was drop shipped from the manufacturer and it arrived missing several parts. I called Detroit Tuned and they were immediately in touch with the manufacturer to resolve the issue and I received the missing parts within a week. What a pleasure to work with staff that cares about their customers. Look forward to doing more business with them.
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June 2023 by Nik J
Hey Detroit Tuned I finally got rid of that oil leak on my 2009 Cooper S with the Super kit. Great quality part way better than the oil line that came with my Mini.
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June 2023 by Albert Colclough
Finally got back over to Detroit Tuned (I'm from Canada so you know covid and border closure) I was a little bit bummed that some of the staff that I knew before had moved on but to be fair it's been over 3 years and life happens. The new staff Chad has found are amazing! Absolutely no shock there, Detroit tuned is a world-class shop. They put a custom alignment on my car for me and it couldn't be more perfect absolutely dialed in like it's on rails. I picked up all kinds of next to impossible to find parts as well as a few things that you can only get at Detroit Tuned. If you own a MINI and you'd like it to be set up/repaired by absolute experts.. this is the place to go.Service: Steering & suspension repair
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May 2023 by Stephanie Primov
I moved to the Detroit area in 2015 and have been using Detroit Tuned since I got here. They are well rounded, honest experts when it comes to MINI Cooper's. I love the fact that you don't get the run around and they don't sell you things you don't need. They've helped keep my MINI Cooper in tiptop running shape and have caught things before they've failed so I can budget for repairs. This is the only shop you should go to if you have a MINI!Services: Transmission
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May 2023 by Raging Bull
Chad and his team are amazing,I've ordered from them numerous times up to Canada. Always a positive experience. I could bring my car to them I would trust them blindly!
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April 2023 by Paul Evans (Paulharmo)
If you own a MINI, and you live within driving distance of Detroit Tuned, you really need to know these guys. They are a top-notch shop, stock lots of MINI-unique repair and performance parts, and are just generally great to deal with.
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April 2023 by Heidi G.
In 2019 I purchased over the phone the Mini Cooper spare tire kit, total cost $350.87. Was never told by sales nor was there a sticker on the spare indicating back use only. On Wednesday I hit a major pot hole that blew my front tire. When towing service removed blown tire, they couldn’t use spare. They said it didn’t fit. I thought I bought wrong spare. Neither of us aware that it only fit back end. I called Detroit Tuned, a woman asked me to send photos of spare and vin# which I did. See photo below. I called back after sending info. I was then told by Chris that their tires go out with labels indicating back use only. I was told that since they have no proof other than my word that no one told me about the back tire only use and that the tower should have been aware. My tire never had a sticker on it as they currently show on their website. I realize I purchased in 2019 but this should have been made known. The tower person nor the service person I paid out of pocket for to change tire knew that this tire only goes on the back. Subsequently out $150.00. I didn’t expect for Detroit to refund me but some sort of solution could have been reached to make a customer happy. I was basically told that it was their word against mine as they don’t know who I spoke with.Service: Tires
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April 2023 by leah weinberger
I have only had the pleasure of using Detroit Tuned as a retail shop, but their customer service is excellent. I've ordered a few things and corresponded by both phone and messenger, and they are extremely helpful and quick to answer (via messenger). The products offered are top notch and the prices are great. Will definitely look to purchase from them again and have recommended Detroit Tuned to others.
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April 2023 by J Macky
Very nice people, good parts at decent prices. Would recommend and will go back again and again.
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March 2023 by chris cook
Detroit Tuned truly offers phenomenal service! Their team of experts are knowledgeable and passionate about their work, providing top-notch tuning solutions for all types of minis. Their commitment to quality is reflected in their attention to detail and the results they deliver. I was impressed with the noticeable improvement in my car's performance after being tuned by Detroit Tuned. I highly recommend them to anyone looking to enhance their driving experience. They truly are the best in the business!