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December 2023 by Nancy Gro
Terrible customer service experience every time I visit this store. Why do I continue visit this store? It’s my favorite jeans brand and it’s my closest store. Now i just order what i need online and then pick up my order. The manager has the worst customer service attitude, you want some information about an item and she doesn’t even shows that want to help. Really I just give 2 stars because the rest of the staff put their effort to compensate the bad attention.
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December 2023 by Lex G.
The store is so clean which I loved, but their customer service for both stores needs some work. I bought some great gifts here. But... Today was a day I definitely needed some help with Christmas shopping for friends and family, and employees would just stare and not even greet me, yet would make direct eye contact. It was upsetting, because I saw employees greeting other customers and helping them out. The store wasn't even busy either :/
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November 2023 by Jen Rose
Had the most amazing experience shopping today! All the store employees were kind and helpful. Jenny, the store manager, went above and beyond to help me find the most perfect pair of jeans! I would have given up and went home without her help! Thank you!
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March 2023 by Zz Osman
rude workers, i was walking my girl to the fitting room and i was about to turn around to go back to the main lobby and wait, and the worker approached me and told me “we don’t allow men near the changing rooms” and i wasn’t even near the changing rooms
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January 2023 by Richard McCallum
Awesome store with a large selection of clothing and accessories.
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October 2022 by Autumn Lawlor
This would be a one star review if not for the other employees at this location. With that being said the store manager decided to have an extreme attitude, borderline yelling, at my boyfriend while he was trying to conduct an exchange that another employee had approved. I’ve always felt comfortable shopping at every AE location but after this interaction I will no longer continue shopping at this location.
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October 2022 by Christina Rayne
Usually don't shop here but thought we would pop in and check out it. They had some really good sales. All the bottoms were advertised as bogo half off. Grabbed two pairs, both rang up full price. Asked the cashier if they were bogo half off. She glanced at the receipt and then said no. We were confused because every stack of jeans had a bogo half off. She didn't call and ask anyone or perhaps explain that maybe it pertains to certain bottoms? Overall happy with our purchase but will definitely pay attention to my receipt if we shop there again. Store was clean, well stocked and employees friendly.
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June 2022 by Ashlee B
Great store! Management and team are very welcoming and helpful!
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October 2021 by Stacy K.
I like this location. I love the outdoor space of the mall in every season. So this is a perfect store for Partridge Creek for the family. We are more interested in the Aerie section than American Eagle. I buy a lot of their sweats, leggings, and shirts for the girls. This section is a nice size divided into three areas with plenty of room to walk around. The other side, which is American Eagle, they also have a nice layout with plenty of room. I like their clothing selection at this location. They have a good buyer/ supplier. We stop in here every time we come to this mall. I believe pets are allowed in this store as the mall specializes in people walking their dogs. The kids like to come here too and shop with their friends. Plus there are plenty of options for snacks after they finish getting their purchases. They have lost both of their anchors at this mall, so I really hope they continue to keep this location open since it is one of the reasons we drive out here.
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September 2021 by Addison Sage
first and foremost the store was in such amazing quality. the dressing rooms were well kept and the clothes were very nicely folded and put in there desired spots. the employees are so amazing i can’t even begin when i asked for a dressing room they immediately took me back to one. but don’t even get me started on the clothes i love them so much they are so soft and very nice material. the store overall was absolutely amazing, and had no flaws.❤️❤️5 out of 5❤️❤️
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August 2021 by Paige Jones
The store manager who worked there used to work at the rochester location. Extremely rude and an embarrassment to the company. Saw her gossiping about the employees and completely ignore me and my daughter while shopping. Should be reconsidered.
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August 2021 by Sandra Yaldo
Great experience. The workers are very nice, especially Melissa. She helped me pick out and try on my jeans.
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August 2021 by Destiny Alvarado
I went with into this store and there were 4 young girls that were extremely rude they failed to help me into a fitting room because they were to busy talking and playing on there phones and then proceeded to roll there eyes and act like it was difficult to help me when I was ready to check out I was standing there until someone asked do you need something I got home and now there is a security tag on my shorts because they were to busy laughing at customers
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July 2021 by Mary Bublitz
They have this manager that used to work at the Rochester AE... Guess I'll be shopping at Somerset AE from now on, or heck I can go back to Rochester AE now.
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February 2021 by Alexis Jeffries
This is the only store I go to at this mall to shop for clothing. I love the variety of styles they carry and the employees are always very friendly, aside from one associate. She was on the shorter side and had red hair, not easy to miss. It was only noon when I came in, and it was sad to see her attitude already so negative so early in the day. I picked out an item in the sale room that said “50% off” and when it rang up full price I mentioned where I found it, in hopes the price would be adjusted. The negative associate came over and just seemed so unhappy to “help” me. She gave no “I’m sorry for the misunderstanding, that item is full price and shouldn’t have been on the 50% off rack,” instead she blew off what I said, rolled her eyes, and oh-so-happily obliged to go check again for me. She never came back and instead I saw her walk pass me. In the end I used my birthday coupon, which I wanted to save for my vacation. I shop here all the time and this specific employee’s attitude masked any positive interaction I had with anyone else here :(
