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June 2023 by scot millard
Amazing staff and friendly! By far the best banking experience I've had. Always helpful and happy :)
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April 2023 by Jennie Harris
Small, friendly, local. No long lines like big banks. They cash checks from Monster Salvage yard. THERE IS A 10$ FEE TO CASH THEIR OWN CHECKS!! Limited bank hours. Right in town in Vienna township. Don't speed through town though, you've been warned!!
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October 2022 by YNG HABIBI
When I opened the account it used to be a good banking institution, but now after introducing one wallet they are very aggressive to maximize their profits. Most banks have overdraft protection and I had that set up as well. They still let bills go thru to give you a overdraft fee even if the the bill didn’t go thru. You don’t get 24 hours either to make amends.
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January 2022 by Steve Baier
Refinancing through Independent Bank what a great process. Working with Tim Church and he is very knowledgeable and great with what items would be best for my situation. Highly recommend contacting Tim for any loan.
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August 2021 by Alex Jennings
Always rearranging transactions to maximize their profit. Pretty sure they just went through a lawsuit over this but it still happens. The last time, before I finally closed my account, was putting my mortgage payment and 4 other transactions from that day before my check deposit that happened the same morning netting them 5 over draft fees and returning my mortgage payment for another fee even though the check deposit covered all of it and should never have put me negative. Tellers and all the people I talked to told me it’s my fault or they’d “look into it” and never do. Lol
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March 2021 by Priscilla Vincent
Very nice teller. Nice atmosphere, too.
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February 2021 by J
Terrible experience, I’ve used lots of independent banks from different towns never had an issue. Workers are rude not very pleasant to deal with, closing my account after this last visit
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April 2018 by Marnee Grossbauer
We banked at Independent Bank for years. I have however, I have never felt the urge to write a review. The reason I'm doing it today is because I received excellent service at this location in Clio. Normally we go to North Branch or Lapeer. I have never had any issues before but this month I needed a couple documents motorized. I was told at the main call center that there is no charge for this as long as I have an account. For the first document I went to Lapeer. I had to return a second day to get it then I was charged $5. The second document I took to Clio. The staff was very friendly and helpful and I was not charged.
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August 2017 by Eddie Spaghetti
I sat in drive thru from 4:20 to 4:54 before I got help from 1 of 3 employees there was no one in the bank but me. they first told me they couldn't give me any money because they were simply out of money then they said they give it to me in 20s and then I needed to make a deposit that was to difficult to so they decided to give me more 20s and then I said I wanted to deposit the check in which she responded were closed rude and obnoxious the employees at this branch are terrible and if the manager would like to contact me I have an account under pave rite if I had employees like this I would be out of business in a week's time shameful if they don't like there job they should quit and find a new one.
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June 2016 by Deena Baker
They ask everyone there social number if your name comes up 10 different ones,my name there's like 20 Deena Baker out there lm happy there making sure it's me. It's always something America
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March 2016 by barbie smith
I was just there and a women name june waited on me. She asked for my soc #? And i gave it to her. i asked why u ask that i have never been asked for my soc. She said its alot of u guys in the system. But clearly i gave her my drivers license which had my birth date and address on it which been the same for ten years. i figure that she dont like african American bc she didn't ask the white guy in front of me for his soc. I will be changing banks real soon can't wait until they go out of business too bc that was so disrespectful
