-
April 2023 by John C
Went into the Coldwater branch for a wire transfer of money from my Flagstar account to another bank. The teller said she couldn't do that, so sent me to a manager. The manager said that she had not done a wire transfer "in a while" but could "figure it out". She started typing on her computer, and then called over another manager to help out. They both seemed confused, and kept asking each other, "Is that right?" So I asked, "Are you sure the money is going to the right place?" And with an arrogant tone, she said, "We get confirmation that the money goes to the right place." So they did the transfer, assured me the money went out correctly, and gave me four papers to document the transfer. When I got out to the parking lot, I noticed that the account number where the money was sent did not match the account number of the receiving bank. So I went back in to show them the error, but instead of an apology, they both became very mean-spirited and began to sigh heavily and roll their eyes at me. I said, "You told me that you had confirmation the money went to the right place." And Jamie Nichols sneered, "We don't get the confirmation right away!" So I told them that I had lost confidence and would like to cancel the transaction, which made them even angrier and then they refused to give me any receipt or copy of the canceled transaction. A classic case of blame the customer for staff incompetence.
-
September 2022 by Kylee McLain
Super easy to set up a new checking and savings account! The girls were really nice and helpful too!
-
December 2021 by rich ries
Very fast and professional.
-
December 2020 by Ruth Shortridge
We were very pleased to meet Kelly. She answered our questions n explained different types of accounts. Great day.
-
August 2020 by Joseph Spencer
Very professional place to bank. The people treat customers well. I am very happy with all the people at the Coldwater, Mi. branch.
-
February 2019 by Neal Richhart
Awesome staff who always greet you by name when you walk in, always friendly and jusp plain great people.