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September 2023 by Kelli Roberts
After waiting nearly 2 hours from start to finish needless to say I’m not impressed. The staff had no idea how to run the equipment and I wasn’t seen by an actual doctor but rather a “teledoc”.
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June 2023 by Samuel Lewis
Quick friendly service! Thanks guys ?
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June 2023 by Cheryl Jeffries
I've never had a negative experience with Rx Optical inColdwater, Michigan. In fact I have always found them to be very professional, accommodating, and personable. Today, I played Humpty Dumpty while trimming my lawn, and my glasses were torn from my face on my way down. I went to see if I could get them straightened back out, and they were a perfect fit again before I left - at no charge, too! Great people with wonderful skills! Three thumbs up!
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June 2023 by Nicole Anderson
Just called to see whether or not they'd accept the insurance I have through my job. And the second I asked, the lady who answered was rude and responded like I was some stupid child. I don't care whether they accept my insurance or not, I will not be treated that way so I will never step foot in that building!
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June 2023 by Scott Krieger
Was in a 6 month vacation when I lost a nose guard so I stopped in and Theresa helped me out and replaced both quickly and for no charge. Great place and great people...
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May 2023 by Norma Johnson
Coldwater RX Optical Teresa L. Lawrence PSC went the extra mile to find glass frames at another Office to replace my dad’s broken frames. She called at least 4 stores before she found my dad’s frame style. So kind and caring. Gratitude!!!!
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May 2023 by Dawn Hikade
This place is the WORST!! I’ve have to wait months for an appointment and the day before my appointment, RX Optical calls and cancels!! I made an appointment in January for March 17th - cancelled on March 14th, no doctor! Reschedule for April 18th, confirmed appointment on April 14, AND RX OPTICAL called April 17th AND CANCELLED AGAIN BECAUSE NO DOCTOR!If you need your eyes checked and glasses go elsewhere because it’s NOT going to happen here!!!Thanks for wasting my time!!
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April 2023 by Dawn H.
If I could give no stars, I would! Unfortunately, this non-working office is the only office in the area that would accept my insurance and after waiting four month, having two appointments cancelled the day before my appointments because of no doctor, I'm still without a prescription or glasses. If you are in need of an eye exam, save time and go elsewhere because this place does nothing but waste your time, cancels your appointments that you've waited months for! I'll pay cash for an eye exam and glasses rather than dealing with these time waster!! I find it hard to believe this place is still open!
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February 2023 by Jen Everley
I had appointment last weekend, arrived the lady at the desk informed me I needed a retinol imaging, never said it wasn't covered by my insurance, in fact they really didn't have any information about my insurance what was covered or not. After this I was moved into exam room with very little instruction sit down never was acknowledged by the Dr.Kocemebro. He put a tissue on the forehead piece of the exam device then examined my eyes I guess, I never read anything he just kept flipping through the lenses on the eye device mumbling to himself not really acknowledging myself or even letting me know what was happening.He then pulled the exam device back and handed me the tissue and said "this is yours" not sure why he didn't throw it away or why not offer a place for me to put it. He also had a cell phone on the exam desk ringing. So unprofessional.When exam was over another lady helped me at that point, Danette helped me with contacts also explained insurance coverage and made sure I was putting in contacts correctly. Honestly had it not been for Danette I definitely was leaving a zero star review and never returning. I have not seen that doctor before so hopefully he was just filling in for someone and will not be a regular there. I will definitely NOT be seen by him again.
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February 2023 by Chris Boger
My bf made his appointment they verified his insurance at time. Week before issue with finding his insurance smh...all medicaid shows up in system too much energy to explain how to do her job. Not polite or helpfulDr is great staff needs training ?
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February 2023 by Brandon Ellis
came to Coldwater, MI to get my $900 glasses fix right after Angola, IN was being rude to me about it came to the lady at the desk to see if they can help me out and in less the 15min they was had it all figer out form less then a week the refund me some money and have new set of lens coming in there was no rudeness to me there they made it very friendly there and i will keep coming back
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February 2023 by Rose Borgert
2/9/23, MY SONS GLASSES BROKE, FRAME WAS DISCONTINUED, HE CANT SEE WITHOUT HIS GLASSES, I WALKED INTO THE RX IN COLDWATER, AND DANNETTE THE REPRESENTATIVE WAS TRYING SO HARD TO LOCATE A FRAME FOR HIS LENSES, she ended up trimming the lenses to fit into a plastic frame, I was beyond grateful, she is the manager at the Coldwater RX optical office, and is fantastic to work with!!!
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January 2023 by Patricia Hemker
Customer service for the actual care provided should be the priority, but unfortunately it is not, only revenue of frame sales. Not worth the price of business.
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December 2022 by Debra Prater
Friendly staff, quick appointment and extremely happy to find Dr. Bob for my new doc.
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November 2022 by Jamie Hatzinikolis
Scheduled an appointment for my annual eye exam. Mind you I have been going here for years pretty much since I started wearing glasses at 16. Walked in no body could find my appointment the receptionist was on the phone being rude to the person she was talking to and then when got off the phone started bad mouthing the person that she was on the phone with. Finally my appointment was found at that point I was then informed they don't take my insurance any longer. I will be finding a new provider for my eye care as they have gone down in quality of customer service and also eyeglass prices are almost double there now compared to other providers. I'm not talking specialty glasses either I'm talking single vision. Horrible will never go here again and my children will never go here again either.
