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April 2024 by Lisa R.
The job is still not complete from three years ago. We were promised that by November 2023 it would be totally complete. It is now April 2024 and no one has even yet to contact us. Absolutely terrible customer service.
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April 2023 by Jeremy K.
Absolutely horrendous company (if you can all them that) to deal with!! Products are terrible, their lumber is have rotted wood, windows are worse!!! Doors are warped oh did I mention the wood is rotted and warped!!! Delays, delays, delays, and lies, lies, lies. Customers service is null and void throughout the whole company, the owners only care about their golf games and your money once they have that they could care less. You're left with a horrible job, horrible materials, and horrible people!STAY AWAY AT ALL COST DO YOUR SELF A BIG FAVOR AND AVOID AT ALL COST!
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March 2023 by Joe Escamilla
Normal place for redoing a room. We are redoing our kitchen. They need more hard work.
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November 2020 by Kasey Wylin
This place is awesome. Great service, friendly staff and good prices
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July 2019 by Glenn Morrison
Very poor customer service. Ordered cabinets, sink, faucets, etc. for bathroom. Had to keep calling the rep asking for timing updates only to get the run around because he was never in the office. Timing for products to arrive was off by no less than 2 weeks on everything. Products were not all ordered at the same time, so instead of the 4 weeks we were promised, it ended up being 12 weeks. A few products even arrived broken. Another 6 weeks.......take my advice, the big box stores could purchase the same materials Quality sold us. Try them first. They had a 2 week turnaround......not 18 weeks! Oh, and no apology, no discount, no communication......Did I mention poor customer service?
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May 2019 by Shaiyan Ferris
Very unsatisfied. Deadlines not even close to being met as promised. Would never recommend. Constant issues.
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April 2019 by Keith Smith
Very nice displays of products and big selection.
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March 2019 by Janis Bigger
OPEN TO THE PUBLIC, VERY NICE SALES REP.IF U ARE LOOKING FOR ANYTHING DOING WITH HOME IMPROVEMENTS STOP AND CHECK THEM OUT.
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August 2018 by Darryl Chambers
Almost one year into a window install and my house was better with the builder grade windows. Not only did the installers let them self's into my house through a door they installed and never checked the lock but they did such a poor job removing the old windows the company had to replace the siding on my house. Every window that was installed by this company is hard to open and the quality of their finished product is less than desirable. They will not answer phones or return messages for warrenty work and when they admit there is a problem with the install its usually blamed on the construction of the home. They left the siding off of my house my during the coldest month of the year because they couldn't find anyone to work at my house. In this video you can see the owners brother pulling the weather stripping off of the door and bending it to make it function and then he tells me sometimes that's how you get it done. Well let me assure you my door wall still doesn't function correctly and the bugs come into my house like it's not closed. I have a ton of pictures and videos to support this review.
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December 2017 by Jill Tegge-Stoehr
Great place to plan redoing a room. We are redoing our kitchen. Brenda helped us a is a real pleasure to work with.
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May 2017 by Paige M
Had such a pleasant experience working with Kris! She was very patient with me and I know have my dream kitchen! Would recommend this company to anyone! Couldn't say better things!
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April 2014 by Karen Montgomery
Took a few pieces of floor into and around the house and realized we hated it in there. The floor is very nice- just not for our place. Tried to communicate with them and return the unopened packages with receipt and were treated badly and no refund ...IT SEEMS THIS BUSINESS IS JUST OUT THERE FOR THEMSELVES and DOES NOT CONSIDER THE REAL NEEDS OF CUSTOMERS....I would not recommend them or trust anything or anyone from Quality Lumber and Building Wholesale. I feel it is my obligation to warn people to BE VERY CAREFUL WHEN DEALING WITH THESE PEOPLE. Seemingly, the Home Depot, Menards, and Lowe's would be a safer choice for the discerning consumer for QUALITY IS NOTHING WITHOUT GREAT CUSTOMER SERVICE.
