The Log Home Shoppe offers a wide range of products for log homes, including knotty pine paneling, barn wood paneling, log siding, kitchens, and accessories. They also carry exterior log home stains and caulking from trusted brands like Perma-Chink, WeatherSeal, Sashco, and Seal-Once. Customers have generally had positive experiences with the company's customer service. When a customer had a few damaged items in their shipment, they were able to quickly resolve the issue by sending replacement products free of charge. Another customer praised the assistant manager for their excellent communication and handling of a delivery delay, even offering to make it up to the customer. However, not all experiences have been positive. One customer expressed frustration with a long delay in receiving their order, which they felt was poor customer service. Despite this, the majority of reviews highlight the company's commitment to providing great service, with one customer even stating they would not purchase stain from anywhere else due to the exceptional assistance they received from Brandy in customer service. Overall, the Log Home Shoppe appears to be a reliable source for log home products, with a focus on delivering quality products and exceptional customer service.
A couple tubes were damaged and leaked during shipment. A quick email to the Log Home Shoppe with some photos was all that was needed for replacements to be shipped free of charge. That’s excellent customer service!
June 2023
Nice product, fast shipping, and when I made a mistake in the order, they help me make the correction quickly!
May 2022
i got my order and was very happy to see that it was in a crate to protect it from damage when i opened it up my doors were in excellent condition and the workmenship was fantastic thank you
