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December 2022 by Jun L.
We are trying to get new frames for our glasses and we have been waiting for at least 30min. We kept getting pushed back further in the line. We try to reason with a lady that was working up at the front her name was Becky. She said that there was other people still infront of us. And talked bad about us behind our back. She was being racist because we were Asian.
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October 2022 by Julie B.
Pharmacy review. I came here for my COVID booster. Everywhere else I've been the process has been quick for the shots... NOT at Costco my appointment was at 11... I entered all my insurance information online when I made the appointment over a week ago so it should have been a quick process to verify the info I entered online then give me the shot. But I had to wait 40 min before my turn and there was only 1 person in front of me.
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October 2022 by Isaac
I have been skeptical for a while about getting a pair of glasses because of how many issues i have haf with ordering/wearing glasses from other vision centers. I was taken back by the extreme care and treatment from Monique. If you are ever worried about getting a pair of glasses from costco or worried you wont be cared for please stop and consider costcos vision center and ask for Monique, you will not be disappointed.
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October 2022 by Phenomenal24s
I have been skeptical for a while about getting a pair of glasses because of how many issues i have haf with ordering/wearing glasses from other vision centers. I was taken back by the extreme care and treatment from Monique. If you are ever worried about getting a pair of glasses from costco or worried you wont be cared for please stop and consider costcos vision center and ask for Monique, you will not be disappointed.
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September 2022 by Rooma N.
This location had a male door/receipt checker who had on numerous occasions commented how I looked, what I wore, etc. as I was leaving. For years. Final straw for me him commenting and then touching my hair. Management took WEEKS to respond to my complaint. And still longer to take action. So feckless. Northville has better CS.
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August 2022 by Cynthia P.
I've been a member for years. While this particular store is not the most convenient, however, I do shop here on occasion. Lately I have experienced an increasing amount of overt racism at this location. The cashiers do not speak to me, but do speak to those customers that are white. When exiting the store the employee(s) checking the receipts will glance at the receipt and basket of white people, but the baskets belonging to people of color are inspected, counted carefully and the receipt is examined throughly. The vibe at this store is not good.
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August 2022 by Liz P.
I am officially a new Costco member as of a month or so ago, and this is the Costco where my boyfriend and I signed up. The Madison Heights location is closer to me and one of these days I will go in there, but for now I've only used it for gas.This is also the Costco location closest to my parents' house, and they are also Costco members, so in the "before times" (pre-pandemic) we'd go there a lot on the weekends ... it always had great samples. The last time I went in they had brought a few samples back, too, which was nice.Costco is one of the better warehouse stores and this location is very nice. Gas is always crowded but each "row" has two pumps, so it moves quickly; the longest I've ever waited was about 10 minutes, and I believe that was like primetime right after work or on a weekend.The last time I went to this location my boyfriend bought some dried fruits and also nitro brew coffee for himself. If you're a fan of their cafe, they have a nice, large space to eat, too, and the prices are great ... I think a hot dog with a soda is still $1.50, as they haven't raised the price during the pandemic.Overall I recommend this Costco and I'm sure I will be back sometime soon to shop. Another benefit of being a Costco member is using their travel services, and honestly is the reason we signed up: for our upcoming trip to the East Coast, a 5-day car rental was looking to be $650-700, for a standard SUV, and that was only for 1 driver (adding another driver is an additional cost). I booked with Costco Travel instead, through Alamo, and originally we were paying $550; however, I keep checking the website and now the price has changed to $520, so I rebooked. Fantastic price compared to the other car rental websites. You also get 1 additional free driver with the Costco price.
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July 2022 by Barbara Clary
I purchased a replacement pair of glasses. The staff was very knowledgeable, pleasant. They also adjusted a pair of glasses I didn't purchase from them.
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May 2022 by Edward H.
My favorite place to shop, bar none. Lots of interesting food and grocery choices if you want to buy in bulk, great prices, super friendly and helpful employees. I shop here frequently and Costco never disappoints. Plus the savings at the gas pump more than pays for the annual membership. Highly recommend!
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June 2021 by scott kasinger
I have eye med as my insurance and instead of telling me that they are out of network and none of the services are covered or any frames or lense are either, they gave me this form to send in. What a crock of s.... I will never go back and you shouldn't either!
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June 2021 by Craig N.
I've never been so anxious while shopping. On a whim, I decided to get a membership. I figured that the prices would pay for themselves, but the prices weren't that great. I generally do my grocery shopping at Kroger, and I honestly think Kroger's prices are better. Even Meijer has better prices. The membership costs $60, and what makes it work worse is you have to listen to the guy behind the counter try to forcefully upsell you. I told him unequivocally, I didn't want the more expensive membership. He continued to sell. After that, he pushed the credit card. I told him all I wanted was the membership. Even as I was paying for it, he still badgered me. After I started shopping, it was like a madhouse. there was no order or direction. everyone got in everyone else's way. they moved at a snails pace. And multiple people coughed without masks. I know we're we're at the stage in the pandemic where people can do that and the business has no say, but damn! Stay home! I didn't let that sway my review, however. I honestly felt like I wasted my money. The store was clean, and their bulk shopping system serves a purpose, which is why I gave them three stars, but I also gave them three stars because it really isn't worth it.
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June 2021 by Kathy H.
I love this costco but i experienced something awful the other day.As i was shopping, i heard an employee swearing, i looked but didn't think much of it.The woman was straightening. Then i heard her again, these F'in people don't know how to put anything away, absolutely ridiculous, these people have no respect, she went on and on, I did tell the manager because i thought it was very inappropriate.If anyone is ridiculous it's her. If you don't like your job then quit lady
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April 2021 by Shanna C.
If I could give this place negative reviews, I definitely would. I was trying to return an item with a receipt. Donna, the lady who was working the return desk, was extremely rude to begin with. She had a really nasty attitude as if she didn't even want to be there. I get it, there are days where work is hard but don't take it out on your customers. I bring out my receipt and item, and before she starts the return she asks a bunch of questions outside of the "why are you returning this?" She was basically trying to convince me not to return it. Why would I come to return something if I didn't want to return it? I brought up the Costco return policy, and she just rolled her eyes. I spoke to a manager. He would not back the 100% return policy. He said it is "discretionary." Not according to the website. He basically tried to mansplain his way out of the policy. Will not be coming back to this Costco.
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March 2021 by Michael S.
Costco (Commerce Twp location) has become shamefully pedophilic! Children under 17 should never be allowed entry into this Commerce, Michigan store! Male cashiers are openly wearing heavy female makeup, bra's and woman's sexual clothing. (SHAME ON COSTCO) Costco cannot be family based, or even in the same ballpark as morality...
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December 2020 by grace s.
-Social distancing -limited people in yhe building -everyone wearing masks -friendly staffs Nothing you can ask for more
