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December 2023 by Karen Beahon
The people are friendly and knowledgeable and the building is beautiful!!! Member since 1974!
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December 2023 by Frank Maraffino
As usual the tellers at zDFCU were very helpful and friendly.
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December 2023 by Kenton Mark
ALL the tellers are friendly, knowledgeable, and helpful.
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August 2023 by Judy Smiley
DFCU is the best credit union around - they always answer my calls, make sure I am always satisfied and getting a payback check at the end of the year is just the best!
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August 2023 by B M Gibbs
As usual.. DFCU handles each issue with professional and caring staff
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July 2023 by Yessica Jimenez
Love this bank, so nice & helpful!
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July 2023 by Trish Zoe
0 stars because I been with this company for over 10 years had one mess up due to being a single mother my account was overdrafted for some time I paid them there money back they told me I can never open a account again and I will possibly have problems opening a new one the manager told me she would call corporate and take up for me that was a lie. She had anonchalant attitude and could care less about truly helping me out of all that time i've been a member shameful one mistake and they throw you away like a can of old tuna.
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July 2023 by Stan Frinak
DFCU watches your account like a hawk for fraud attempts. They caught people trying to use my debit card for a hamburger in London, a hotel room in Louisiana and wine in Sonoma Valley California. When someone stole a check from my mail, altered it and cashed it against my account they recognized it was a fraud and took care of everything.
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July 2023 by Raj_Indy Shah
VeRy friendly and knowledgeable staff. Great service
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May 2023 by Jon Picano
I will start by saying that every time I go into the Commerce branch for anything, I am alway treated with excellent service and helped by outstanding employees.I did not have that experience when I went to the Plymouth branch to cash a check from my car being totaled in an accident the previous week. I was told that it couldn’t be done, stared at blank faced when I asked to speak to branch manager, was asked “Are you OK?” multiple times even thought I stated I was fine, and was questioned by and assistant manager about the legitimacy of the check, even thought it was from a well known, multibillion dollar insurance company.After that debacle, I went to the Commerce branch and explained my situation. I spoke to the branch manager, Marah, and she handled the situation in less than 20 minutes, with the best customer service I have had since being a member at DFCU. I was treated with respect, my situation was handled, and I could not be happier.The Plymouth branch needs a ton of work in the customer service department. I was made to feel uncomfortable and it was a really awkward experience all around.
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February 2023 by Chetan Patel
If I can give negative star I would prefer that. I am banking with DFCU for more then 10 years. Recently I went in to commerce branch for home equity. So called manager helped me applied and order appraisal and all paperwork. I was approve and ready close but she drop the ball and did not return my call, email or anything. I called mail branch and try to continue with my application, I found out my application was not fixed term but she applied for line of credit. Person at underwriter offer helped me to change my application to fixed turn but got rejected. All of this vest of time because of one person. I am moving out of this bank in few days and tell all my friend not to go even close.
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October 2022 by Mika M
Went in to cash a check October 4 and received assistance from Sarah. She was so pleasant and helpful. I was on the fence before coming in about opening an account there but because of her wonderful service I will definately be back.
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August 2022 by Kimberly Gilbert
Excellent place to bankBeen with them 40+years. Love January when the give you money foe being a membet
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July 2021 by Grant Kropfeld
Will 100% be leaving and never recommend. Will actively tell people to not go here. They have an "address fee" where conveniently my address was changed without my knowing by one letter although I never entered it in. The employee used my license when I came in to set it up. And they dinged me for months with no notification while I had been on orders with the army. (This is also my second bank that I send savings to so I don't regularly look at the detailed breakdowns) and they said it's on ME to check my statements because my address is on there. Except my statement on the app doesn't have my address! Oh and this didn't begin until a year after I started with them. Odd. Just one big scam for money.
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April 2020 by Pat Upcott
I've been a customer at DFCU since 1984 and I don't think they've ever made a mistake in my account.The employees are always friendly always and helpful..