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August 2023 by Randall Rudzki
Timing was great. They not only washed the outside but also vacuumed and wiped down the interior. Thank you for the great personal service by everyone.
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January 2023 by Linas Kasputis
Called about mirror replacement on my truck, manager was not in was told I'd get a call back that day. After no call I call back the next day, talked to Charles Yager. Extreme monotone voice, very clear the boy does not want to be there. Needed to know the difference between parts BC3Z-17682-FA and BC3Z-17682-CA, was told they had no information, the part they wanted to sell me was well over $600 even Ford's asking (without install). When asked about availability was told "I would rather not work on your vehicle". Entitled generations kids are ruining the work force, complete waste of energy and time.Service: Body & Trim
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November 2022 by Koen Devits
Tried to get an appointment for a quote on a repair of my son Subaru. Was told earliest appointment possible is December 1. Though I understand the labor shortage as nobody else, I run a multinational myself. I voiced my frustration with that and she just hung up. Just like that. Very good business conduct.Service: Body & Trim
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June 2022 by Rochelle H.
My car was towed to gerber on April 19th of 2022 due to a car accident. I just got my car back July 1st. I understand that some parts may be on back order but I do not for one second believe it shouldn't taken this long to get my car back. They don't keep you updated. Even though they say they call every Tuesday and Thursday. I got updates when I called. And when I expressed my I'll feeling and not having a car they pretty much told me oh well. My backseat was including my sons car seat was covered in a white powdery substance which was not there when they got it. And my tank was completely on E. My door that they fixed doesn't close all the way unless you slam it. A tire that wasn't messed up is now being displayed as having no air and I was told oh yeah you may need to replace that and make sure you go straight to the gas station you have no gas. What happen to my gas? I have never been treated with such unprofessionalism in my life. But they made sure to get that $1000 ded. After having my car sit for the majority of the time they had it. And if I wouldn't called yesterday it probably wouldn't have gotten worked on. This last week they had it for an alignment that is still off. If I let go of my steering wheel my car shifts all the way right. And I had to call several times today. I would not recommend this place only went here because it was by my home
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May 2022 by Jill Mc - Rowe
They do a fantastic job fixing up my truck.
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April 2022 by Michele Jordan
Great customer service, knowledgeable and fast! They were such a pleasure to work with, had a little hiccup with something aside from the work that was done and they corrected the small issue immediately with no hesitation, they even reached out to me. My door driver door was repaired, it’s perfect! They also washed my car and shampooed my front rugs which was super nice! Will definitely use and refer them in the future!Service: Body & Trim
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July 2021 by Stacey Peterson
I was treated very rudely while trying to arrange for my car to be repaired. They did not want to do the work because they do not enjoy working for my insurance provider so the manager was verbally aggressive and very rude to me.With regards to this response from Gerber. The marketing manager did not follow up in anyway. Also the manager of the Commerce shop Frank did not apologize for treating me with absolute disrespect to the point that I began crying during his call to me.
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May 2021 by Richard Ziemak
They called and verified that I was there. Very nice ?
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April 2021 by Dale McDowell
They are very friendly and the service is great. They do a though job on my car and explained in detail in their work. This is my 2nd time taking my cars there to have work done on them. They did an awesome job on my car and I will use them again if I need painting done. I let my friends know that they are very efficient on their work. Great job Gerber!
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March 2021 by David Duncan
Hit a deer. Turned it in Thursday morning got it back Monday afternoon. Who's their detailer?
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February 2021 by Jennifer Gillman
They are some of the nicest people I've dealt with in a long time. I would definitely go back and refer them to anyone needing repairs.
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April 2020 by Linda I
Second time customer and the second experience was as impressive as the first! Friendly and professional staff, exceptional service! Not fun when you need to have your car repaired but when you do, they are the place to go!
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October 2019 by 桑原照美
(Translated by Google) The receptionist is very kind and adjusts the schedule. You can get in touch with the insurance shop, so you can quickly create materials for the insurance company.
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September 2019 by Theresa Boscarino
My truck looks fantastic after the repair, they got it done on time and kept me updated throughout. I am very happy!
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November 2018 by Rob G
The staff went above and beyond all my expectations. From the initial call received to schedule my appointment, the very knowledgeable and detailed estimator that looked at my car, the techs working in the shop and the ladies handling all the paper work. Hats off to you all. I am a customer service specialist and I think this Commerce location is the definition of awesome customer service. I felt like everyone genuinely cared about the repairs being done on my vehicle. I thank them all for the jobs performed and I will be recommending your location to others needing your services. My car was delivered on time and came out more beautiful than expected. I know this happened because the people there care for each other and the customers. It shows in your work. Thank you all again.
