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March 2023 by Kenneth B.
This store is So disgusting. I walked in. I walked out strong smell of seafood, meat selection is horrible shop somewhere else.
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December 2022 by Greg D.
The customer service at this location is amazing because of the store manager Kryletta. The store is usually very clean and well-stocked as they can be considering product shortages and the normal supply chain issues of the world right now. I can always find very nice produce, and the older guys at the meat counter are always amazing as well.The first time I came to the store, I did not receive the best customer service, but after talking to the store manager all of that changed. Kryletta always has a smile on her face and it's very apparent that she treats the employees very well because they all seem to respond well to her when she's around them.
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November 2022 by Lauren J.
RUDE RUDE RUDE! Did click list - order wasn't ready during pick up time, waited 25 minutes as I did arrive a little before my scheduled time and I could see that there was people ahead of me. Finally after 25 minutes I asked the kid who was working where my order was when I had seen others come and go that got there after me. They said it's just him and one other person working so I waited a little longer until there were no cars that I had recognized next to me that were all getting their orders. I finally walked up to the doors canceled my order and walked around the shore to get the items off the shelves. The time it took me to get the items off the shelf and check out was less than 15 minutes. I also called the customer service number to see what was going prior to asking the kid doing drop offs where I was told "it's not my department or my problem. I don't know what else to tell you other than wait your turn" and hung up on! When in the store to get my items I stopped by the desk and reported them to the manager where I was then told "I can't do anything but thanks".
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November 2022 by Faayz K.
DONNA was the rudest employee I have ever dealt with. I tried to use a coupon for eggs, this was at self checkout. I tried to use the coupon but it was not working. So I called over the employee, her name was Donna. She said that the coupon was already used. I said no it has not been. Yet she said it was and walked away. So then after I payed I saw it was not used. I tried to tell her that it was not used as I added up the total and it added up and total was what it would be without the coupon. She said that it was used. I tried to show her that it was not but she said it was and then walked away after I told her that. She then went on and came back and told me there was nothing she could do. She then started YELLING AT ME when I asked her why she said that was not her issue she looked away then walked away.
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August 2022 by Libby V.
Is it a Walgreens or a Kroger. It says Kroger but looks like a drugstore and sells Walgreens items. Except half the store is grocery but not nearly as big. Is this a new concept they're trying out? Newport is kink of a drug store desert, so it's the closest thing to a drug store for me. I'm so confused
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June 2022 by Theresa M.
Kroger NEVER has enough checkers to accommodate their shoppers so I don't go there anymore. For older folks the self-bagging can be very difficult too. No one is around to offer help.
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May 2022 by Kelly M.
Produce is consistently MOLDY on the shelves. Visible dust bunnies and dirt clusters on the floor and near vents. Lines are long and in a terrible place that intercedes the aisles and walk-ways. This is the closest grocery store to my house but I actively go out of my way to avoid shopping here due to lack of hygiene. Simply gross. Shame since it's in such a central area.
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April 2022 by Ashley L.
Donnis is the best!!! Shes absolutely amazing, love seeing her everytime i stop in! Shes extremely helpful and is always so kind!
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December 2021 by Kimberlee C.
Majority of items are never stocked. I've continued to try and give them a chance thinking ok maybe next week they I'll have stocked that item...I know the other locations have that item (and I will go get it somewhere else) but when I check again a week or 2 later those items are STILL not stocked.
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November 2021 by Bri V.
This is our favorite Kroger in the area. We find that the produce is more often fresher than Meijer and the lines are way shorter. We have come at what should be busy times and we have never had to wait for a self scan checkout. We also love what we call the "cheese bin". Sometimes you will find cheeses on sale but mostly it is smaller pieces and they are all under $5. You can try different types of cheese without buying a big block and see if you would like it or even just get a small amount of a fancier cheese for less money than the bigger block. The store Is always well stocked and very clean. I can always find what I am looking for and even love the Kroger brand products. They have some great organic options for cheaper than brand names.
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August 2021 by Katherine M.
Don't bother! Half the stuff is out of stock! I went to pick up my Quick List order and instead of notifying me if I would like to pick something else for each item not available; they come out with half the order! Really good customer service you have going on! I had them take the whole order back! Ridiculous!
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March 2021 by Dan P.
Terrible service too many bratty young punk kids working there with bad attitudes and no respect.
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February 2021 by Drew G.
Its a fine store, we do there regularly for our quick shopping, deli and beverage selection. But we keep feeling discouraged more and more to go when every few times we go in there we witness rudeness from one of the floor managers Tiffany. Once she was rude to a customer. Another time we went in she was rude and rolled her eyes at us just for asking a question about a coupon. We didnt go back for a few weeks, but when we returned we witnessed her talking down and yelling at a employee right in front of everyone. The store as a whole works for us, but whenever we see Tiffany working we feel like we don't want to go back.
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January 2021 by Nicole S.
I placed an order on Monday and had it delivered to my home via instacart, was extremely disappointed by the quality of grapes that I received, first of all, I ordered red seedless grapes but instead received what was supposed to be green grapes, either the shopper didn't have any common sense or she was just a plain rude and disgusting pig who shopped my grapes right out of the garbage can, the brand is known as famous vineyards premium green seedless grapes, what are they exactly famous for? Shitty a** old grapes? It behooves me of some peoples mentality who roam our precious earth and how they believe they are entitled to a tip, well here's a tip for you, you do a good job, you get a tip, you do a shitty a** job you get nothing, you're miserable in your job, educate yourself to get out of the rut but don't take your anger out on customers because you have a shitty a** life.
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December 2020 by Roxy P.
If I could give this place NO star or 0 star, that's what'd I'd choose. As I walked into the front door, an employee started to yell 'NO NO we are closed no no no' ... & at that moment to my knowledge from what I just had googled, they were closing at 11..... I'm trying to be understanding here because of the pandemic hours changing. But because of my situation & the fact that I walked in & had 10 minutes before they actually did close... all I really wanted was 1 loaf of bread to make some toast from being ill & throwing up all day. When finally gathering energy to get up and get myself something to eat, I was told no. Like really ?Ro