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November 2022 by Karol C.
The customer service at this Kroger is top notch.Everyone is super helpful and will do everything possible to make the customer whole from mis-scans.The store is clean and always well-stocked.
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June 2022 by Victoria M.
I have a serious issue with one of the guys working at the meat counter. Extremely verbally abusive towards me TWICE now. Two separate occasions. Will not ever be shopping at your meat counter ever again. Twice now. Same guy. White heavier built man with grey and black hair and beard. Wearing an orange hat. He targets me every single time I shop here. It's extremely upsetting, threatening and I have no idea what this guys problem is. Only thing I'm thinking is that he's sexist and hates women. He likes to yell across the counter and ask ME to yell because he claims he "can't hear me". All I wanted was 1 piece of REGULAR chicken. He started screaming at me like I was stupid. "There's 3 different types of chicken. " he yellef this 6 times at me as I was pointing. He just wanted to yell. He like GETS OFF on it or something. He like he WANTS to fight with me? He's sick or something. Screaming at me as he's red in the face. I'm sure the people at the front door could hear him screaming at me for NO REASON. Then I watch him with a woman and her husband and he acts all brand new. Seems he's a sexist p**** who doesn't want to assist a young woman shopping by herself. My boyfriend is going to come with me next time and film how verbally abusive this guy is. I want to get it on camera and throw it on social media. It's really disgusting. As long as he's working there, I won't be shopping here by myself. . For the record. I'm legally deaf in one ear and if he's yelling too loud for ME I can guarantee you he's just giving me a hard time on purpose. Volatile at best. I've never in my entire life had such a verbally abusive experience at any store in my life. He can go lean on a cactus with his heavy self. Women shopping alone, beware of this guy. He will target you. He doesn't do this to anyone but women who shop by themselves. I've never been more disgusted at A STRANGERS behavior in my entire life. He's scary. Clearly has serious mental problems. I don't feel safe any longer shopping here. He's going to either hurt someone, or get into some serious trouble. How can you keep such a dangerous and mean man in your store like this? This store has a huge problem. This man. I will be coming in to get a picture of this creep and post it. Everyone needs to know what a P**** this guy is and how he TREATS WOMEN. Someone needs to put this guy in his place. I've come home now TWICE in tears. There is ABSOLUTELY no excuse for this type of abusive behavior. I've never seen this guy outside Kroger or know him. I have no idea what his problem is. But I'm going to make it my mission to get this all on camera. Someone needs to be fired.
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March 2022 by Ali O.
I went to order a cake from the bakery at 1:30 in the afternoon and "they couldn't find the person" who was supposed to be working the bakery but someone else would be in in an hour and a half! Terrible customer service!!!
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February 2022 by Haley R.
This Kroger has everything!! So clean & organized. The Employees are awesome too! Andrea at the bakery helped me find a couple of things she was polite and attentive.
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September 2021 by Sue F.
I just left the Wixom store. Spent $263 bagged all my own groceries and on my out I saw garden bags that I realized I needed. I walked to my cashier who now had a bagger and asked if they could scan it real quick after the customer she was waiting on the answer was no
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May 2021 by Wayne Schwartz Jr.
This Kroger is very nice! Lots of good product and friendly help.
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March 2021 by Chris P.
BEWARE OF THE PHARMACY, THEY DO NOT CARE ABOUT THEIR CUSTOMERS. I'm going to stay calm and collect myself, because I just had the worst experience on my time on this planet, and I decided I'd make a Yelp account just to review them. My doctor called in my prescription on Friday, March 19, 2021. On Tuesday, March 23, I called to confirm it was available for pickup, and was placed on hold for 32 minutes before I gave up and called the front desk. My problems begin here. I told her I needed to talk to the pharmacy, because I'm having a medical emergency and NEED my pills. Her response? *Hangup* I call back, hello I need the pharmacy immediately. *Hangup* The third time I said I wanted to talk to a manager, and he told me he'd walk over to the pharmacy himself, and make sure I was helped. On hold for ten seconds, into *Hangup* I called back a fourth time, got someone else and they got me to the pharmacy, only for them to talk to me for 10 seconds, and hung up on me. Later on, they called me and said that we were out of that medication that I desperately needed. My alternative was a hospital if I didn't get my medication within a couple hours. I was stunned, I asked her if they would've ever called me, her response, "no". Fortunately, I called the CVS across the street and they made sure I had pills for a week, while they treated me with respect. They are very nice people at CVS. Phone number: 248-624-4110. Also the Rite Aid across the street is great too. Phone number: 248-960-0352.
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October 2020 by Maribeth K.
Where to begin? I only go to this Kroger if I need to get something quickly.The could be much cleaner. And it's constantly out if items. They need to do a much better job restocking.I had a terrible experience with the pharmacy here, too. I had just switched jobs and needed to have my rescue inhaler transferred from my old mail-order company to the pharmacy. I entered the required information into the app and heard nothing for five days. I decided to call the pharmacy to make sure they got the order, only to be advised that they didn't do transfers from mail-order companies and that I would have to call them. That's part of the pharmacist's job! I don't know what the heck is going on at this Kroger, but it's clear that they don't really care since they have a built-in customer base due to their location. The corporate store in Novi is much cleaner and has its stuff together. Avoid the Walled Lake store unless you're desperate.
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September 2020 by Jessica F.
There is only one register open and 6 people in line with full carts. Additional people have tried to get in line but because it is so long they annoyed opted for self checkout. We are not being paid and should not be forced into that option, it should be just that an option.
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June 2020 by Dozzie Lewis
The balloons were awesome, flower bouquet and reception was greeted with screaming.
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May 2020 by Crystal Patterson-Davis
being high risk and using the clicklist ordering several times my order has been wrong or missing items and today I opened up my trunk when I got home to find bananas they were cracked open raspberries that have been given to me mildewed I had to drive back in and go into the store high-risk to receive assistance I won't be utilizing this Kroger any longer I will go to the Union Lake or the Waterford and drive 30 to 40 minutes out of my way.
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May 2020 by Dice Dyson
Horrible experience, was accused of going to steal something so Gloria wouldn’t even give me my items!
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October 2019 by Lauren C.
I will always prefer Meijer. This Kroger is out of everything all the time. The most basic foods, bread, chicken, coffee creamer, etc. Hardly see employees on the floor and no one stocking. Some employees at the meat counter are rude and unhelpful. Just a disappointing grocery store.
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August 2019 by Theresa Marie Clagg-Salvaggio
Very nice staff, good selection and never a long wait to cash out!
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May 2019 by Rachael N.
Love this kroger ! They are very friendly, store is clean ! The olive bar is awesome ! The deli and bakery is allways stocked full of goodies ! Not to mention the coolers on the floor as well as all the cheeses ! The meat counter offers some awesome cuts of meat , sausage and burgers ..... i will always use this kroger ! Love it