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January 2024 by Joseph Mall
Great service!!!
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January 2024 by Lucy Lou
Victoria did a wonderful job yesterday on my dog, she worked really hard on getting the winter mats out and groomed her like the picture I showed her. I’m very happy with Pet Smart! Thanks Victoria ?
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January 2024 by Sandra
Helpful employees
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January 2024 by Mariana Savich
Do not bring your senior dog here. I have a 15 year old toy poodle. His appointment was at 9:00. At 12:00 I received a phone call saying that he had diarrhea with blood in it and that they had to stop grooming him. I picked him up wet and shaking.I took him straight to the vet. They took blood work and told me it was stress induced colitis. This happened because they left him in a kennel for hours before ever starting him. He was scared. They still charged me $40 and my vet bill was over $400. When speaking with the manager not only did she have no compassion she also told me that’s just how they do things.Please find a local groomer that actually cares.
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January 2024 by Shira Byrd
I deliver to them and I must say the staff is very nice and the store is always clean.
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January 2024 by Kim Dean
I took my cat in for a nail trim with Danielle tonight and she did amazing with him ! My cat can be a little "spicy" and she talked to him the whole time and he didn't make a sound ! There was another girl assisting her and I am grateful for both of them ! Jovi and I will be back ?
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January 2024 by Brad Connors
Made appointmentShowed up on time for appointmentI was told they can’t find the appointmentI received email and texts reminding me to be at the appointment but they still couldn’t find it in their computerStaff are not so friendly and they are definitely not trained well on their computer systemsI would recommend going to a reputable grooming service
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December 2023 by Linda Montgomery
I've been a frequent customer here for years, and never had any issues. But, after today, it will be my last visit to the store. The person who helped us was rude and condescending. She was quick to assume that we were neglectful pet parents, which is totally untrue. The lack of sympathy for a kid that just lost his first pet speaks volumes. Taking my business elsewhere.
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November 2023 by William T.
I'm adopting a very nice kitten today and the staff that opened the cages for us where very nice
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October 2023 by Orange “1223565” Fire
Groomer Rohan, What a joke. I’m usually pretty forgiving on my dogs groom, some flaws here and there I can manage. Not when you messed everything up, Rohan. Grooming.
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September 2023 by AL
This store seems to be better stocked than the ones in Northville and Livonia. They also have pet training and appointment times for pet vaccinations. I didn’t go by their adoption section because I knew I would have wanted to adopt another pet and since there is a restriction of 2 pets per home, where I live, I didn’t want to break an animal’s heart. They have a free rewards program which is worth signing up for. Especially since I stock up. Displayed in the center aisle were various cute costumes for Halloween. Parking is free with plenty of spaces. The store is also very clean and clutter free with wide aisles.
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August 2023 by Karen Dewey
I’ve been shopping here for my dog supplies since the day they opened - about 40 years ago! They always had what I needed, and if I couldn’t find something, or had questions about products, they were always willing to help. My dogs enjoyed the treats they gave them after each visit for being good, too!
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August 2023 by ddsdss
Grooming dogs and cats is a very hard job!We had grooming and bathing of our two small dogs today. The face, nails, and tails were not groomed as much as we had hoped for. We were specific about our request for more fur removed from the tails and beards and the job done was okay. Maybe our dogs were uncooperative or wiggly? If so, we're sorry about that, and thank you.
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July 2023 by Shelley G.
I just came here to say Megan provided top-notch customer service. I struggled with potty training my puppy, and she offered some beneficial suggestions.
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July 2023 by David L.
Took my dog here for a couple of years for mediocre grooming. The final straw was being greeted by a snotty late teen, Taylor at the grooming desk. I made a complaint to corporate and the manager never called me back. Still waiting.I also can’t stand the cashiers who need to police the crowd and tell you where to stand. Not blocking the grooming entrance, but I need to stand where mommy tells me. I’m glad there are 25 other groomers in the area.
