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December 2024 by dorin melinte
Good selection of rentals to pick from for
Every job
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December 2024 by Marcus Rodriguez
Rude asked for vehicle rental. Man had an attitude. I just hung up. No need for all that in the morning.
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August 2023 by Kristina F.
My son bought a washer and dryer since my father owns a truck we picked it up.My husband and son went in & asked to use one of there dollys.They said they had to go to the tool rental and rent one.Are u kidding me how ridiculous.Custoner service is just horrible now a days unbelievable!!!!!!!!!!
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May 2023 by Deba W.
I tried to call the Home Depot this evening to find out availability of a product. I must've dialed four times letting it ring multiple times ask for help as for the garden department, ask for customer service it just kept ringing and ringing and nobody seem to care that there was a customer needing some information. I don't know if I'm gonna run up there and see if I can find what I need or just dismiss this whole thing. I'd like to try to give local companies my business but maybe I'll just go mail order I was very disappointed in Home Depot this evening they should have someone answer the phone.
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February 2023 by John C.
Awful service if any at all, employees are burned out while managers like abusive Tom hide out in offices, returns with defects often sold as new, got bit by a dog, saw an employee standing high on rack grates moving products-unsecured, criminals frequent these stores with guns, unsafe, frequently mess up orders at customer service, damaged orders, damaged/defective product, managers don't have a clue if you can even find one & are often abusive, dirty restrooms w/broken toilets, RATS, sewage water coming up into parking lot, dirty store, not a good shopping experience.
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December 2022 by Colin V.
Your average Home Depot store. Stocked with nearly everything and posted with signs everywhere, making it easy to find the section you need to visit. Many reviews seem to be about specific negative experiences, but for your average visit to get some electrical connectors, screws, a new fan, or some plants, you shouldn't encounter an issue.
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May 2022 by John H.
I rented an item from Home Depot they gave me the wrong item. Went back to the store And told them this is the wrong item they said well we don't have the item you want it I asked for my refund they refused to give me a refund.... If I would've took something from Home Depot without paying I would probably end up in jail. They took my money and I was asked to leave the store... thank you Home Depot for your service remember me and customer like me keep you in business
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May 2022 by Glenn Bradsher
Worst appliance sales gal ever! On May 18 I went to this store to purchase a washer and dryer. Gal never approached to help me but I found her on the phone and asked if my chosen set was available. She told me no that it would have to be ordered. I then left and went to the White Lake store where I was greeted by a salesman and I asked the same question. He checked the computer and said there was plenty of stock in the warehouse. I then purchased. I asked the salesman if this was the same warehouse that the Haggerty store would get stock from and he said yes, If the gal doesn’t want to sell appliances she should wear a tag saying so!
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January 2022 by Greg F.
Best location in the area. Store is well staffed and has a professional atmosphere, unlike the Northwestern Hwy Location. I prefer to drive to this location even though it's a little further.
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November 2021 by Kristi Marie
I do not recommend shopping this store for appliances. They offer promos that no one understand how to ring up. The management staff is extremely rude and unprofessional. Almost like it's the customer's fault that the promos do not work. We receive a call to come back in. Our order was resolved and ready to be paid for, only to find out that the shipping date has been moved to a month later. This was after being told that everything would be the same and it was two days later. Horrible customer service and extremely frustrating experience.
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September 2021 by Jonathan S.
Ordering an appliance in store and having it delivered? Think again. Go to Lowe's. Assistant "manager" Chris was not helpful at all. Don't expect much in the way of customer service here either. You are on your own.
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August 2021 by Anthony M.
Do not buy appliances from here if they are still using Forward Final Mile as their delivery service. I lost three days of work and numerous hours dealing with their delivery company. That delivery service is unprofessional and disorganized.
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July 2021 by Abbigayle Behan
DO NOT order big appliances from this Home Depot.
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July 2021 by Abbigayle K.
DO NOT order big appliances from this Home Depot. With that being said, The staff and managers at this Home Depot have been very helpful in trying to resolve my issue which is why I am giving two stars instead of one. Their third party delivery company is why I'm leaving this review and because my issue has yet to be resolved though. In april, we ordered a new washer and dryer. We were completely moving our laundry room to a different part of the house so we had to get all new plumbing, electric, and new floors for this purchase. When we were in the store and originally placed the order, we talked to two different employees to make sure that it was going to be installed for us and they said "yes, you don't have to worry about that". June rolls around and they deliver the washer and dryer and are heading out the door when I stop them and ask if they are going to install the washer and dryer. They refuse to do so and say that it is not their job (after I asked them repeatedly). Then I look on their website and sure enough it says, "with all large appliance deliveries, it will be installed and then tested and inspected to make sure that it works". We have already waited a month and half for this delivery and I was very angry. I call Home Depot and the delivery company and somehow get connected to LG instead and was on the phone on hold for at least 45 minutes. Eventually they apologize and say they can be here in two weeks. Again, even more mad now. My husband goes into the store for 1.5 hours for the employees to be on hold with the company and not being able to figure out a better solution. So we had to wait another two weeks for the company to come out and install it (we can't install it ourselves because then the warranty is not valid). Two weeks later, they do not show up. I call the company and they say that we "rescheduled" with no further info. They called the day before to confirm they were coming and I said that worked out great. The day of the delivery I was home all day and never received a call from them and neither did my husband. So then I called Home Depot and they were on hold with the delivery company for a while and then finally got back to me only to tell me that they said we "rescheduled" but apparently didn't sign up for another date. Again, we never rescheduled, I was home all day waiting. This time I went into the store to cancel the order, get a refund, and schedule for Home Depot to come pick it up because we are done at this point. I was there for an hour. Long story short, LG has a policy that if the appliance is in your home for more than 48 hours, they can't take it back. But we never used it because it never. got. installed. So the manager put in a note to LG to see if they would make this one exception for our situation. It took a couple days to get the news from them, but they agreed to it! Finally we are in the clear.... We unfortunately had to wait another 2 weeks For them to come but whatever, we just wanted it gone. We immediately went to Lowe's and ordered the exact same washer and dryer because we still needed one after all. Home Depot was scheduled to pickup the washer and dryer July 7 and Lowe's would be here July 9th with the new ones! July 6 we get a call to confirm they are coming the next day. Perfect. July 7- nothing. Nobody comes. Nobody calls. I call Home Depot all day to try and figure it out and nobody knows. Then they say they should be here the next day (on the 8th). The 8th comes and nothing. They say they should be there by 7pm. At 7:10 I call the store and ask where the delivery people are and nobody seems to know. I am currently writing this as Lowe's is INSTALLING our washer and dryer with no questions asked. We had to move Home Depot's washer and dryer out of the way ourselves to prepare for Lowe's which caused damage to our wall since we are not professionals. There is still NO sign of when we will get our refund or when the huge object of the EXTRA washer and dryer will be mov
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June 2021 by Lance S.
Have rented tools and trucks from here 15+ times. Today I went in to ask a question about pulling a stump. I am not sure if the guy was having a bad day or what but he was short and dismissive with me, and had a belittling attitude because I was ignorant to what the correct use of a mini excavator was... apparently using it to pull stumps is not acceptable. When I asked him what tool I should use to pull the stump he responded "no tools that we carry". When I told him I had rented tools here a lot and he was not being helpful... his response was "ok". Three other workers stood by and said nothing... I guess this is an acceptable way to handle customers.
