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January 2024 by Michael Kendziorek
Completely useless and no help at all. Wouldn't even let me use there phone for a insurance claim, knowing I couldn't use my phone. I.E. the reason I was there. What a joke
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December 2023 by Stephen Gray
Staff is knowledgeable, courteous, friendly and professional. The store has a wide variety of accessories to make your purchase more useful and personal.
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December 2023 by Steve G.
Excellent service and support with a wide selection of options and accessories. You will not be disappointed
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November 2023 by Kelsey Forrest
Jacob was fantastic!! He took the time to answer every one of my questions and even explained further so i could make everything make sense!
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September 2023 by Brent Minic
They never have anything. Twice I waited for the lockbox to unlock 10 minutes to be told we are out or sorry we don’t have any. It’s an IPhone… and how do you not know what you have in your inventory? That place is a joke!!! Don’t waste your time. Total waste of a building.
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August 2023 by Matt Sobczak
My agent stayed an hour past close of business to complete the transaction. I was impressed beyond words.
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July 2023 by Chrstphr
Hi, I'm the new customer that walked in looking for a new phone, tablet, and plan.I waited over an hour for the guy to get to me. Needless to say, I walked out empty handed.You all should be ashamed of yourselves. No, my business is not going to make or break you but I will tell anyone that asks me to stay away from this store and your company.I wonder if Verizon knows that you can't keep up?
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July 2023 by Joshua Jones
Zach’s energy was awesome. He’s very knowledgeable and great at thinking outside the box. I highly recommend this location.
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July 2023 by Adam
Zach is amazing at what he does he has a very positive attitude and you can really tell he loves his job! I was hesitant at first going here regarding some of the reviews but that was not the case for me. He told me what options fit my needs and recommended me some items for my new devices there was no pressure at all. I didn’t feel like he tried to get me or con me into anything! I really like the fact when people were coming in he seemed to just know them by heart like they were his family and what he told me made me wanna come here forever! He told me that he treats everyone like his own family that they are his guest and that to him makes his day worth coming into work. He even told me if I had any issues to come on down no matter how many times and he would teach me on how to use my phone better or if I just wanted to come by and let him know how everything is going. Zach, you’re the best and I hope you see this message along with the right people and they also see how awesome you are!
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June 2023 by Amanda Pedersen
Went in at 11:45 on a weekday. There was one person working. I sat there for half an hour without being acknowledged while the man waited on another guest. I understand that one person can only do so much, but acknowledge your customers and HIRE ANOTHER ASSOCIATE. Ridiculous. Myself and the gentleman who came in right after me both walked out.
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May 2023 by Joan Davies
DO NOT EVER HAVE ANYTHING TO DO WITH THIS STORE. They are dishonest and deceptive especially Zach the Manager. They don't know what customer service is but put on a good show. They will sell you the phone or products they want you to buy not what is the best model at the best price. I was talked out of the phone I wanted to purchase & into another that was "The Flagship Model"that has been a nightmare!! I have received the worst assistance from these wolves in sheep clothing!When I ask about price they act like they don't know. When I asked who was the owner of the store Zach said he was. When I bought an iPad and had to return it I was accused of not returning the original charging cord that came with it by Matt. I don't have another Apple product. I wasn't asked, I was just accused. They have messed up my billing with Verizon not crediting my account correctly. I could go on but I hope this review will save others from experiencing what I've been through!! Victra your employees give Verizon a bad name. I've talked to others who have had horrible experiences at this store & will never be back. I'm switching service providers, I should have a long time ago.
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March 2023 by David Odil
Love this place! They moved me over phones easily even though I had a older device! The whole team is fantastic and if one couldn't figure out a solution to something. Someone else took charge will be coming here all the time!
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March 2023 by Kathleen Welch
Matt was excellent! Took his time, was patient, answered all our questions. Overall Matt is a huge asset to your company.
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March 2023 by Stone B
Zack the manager was extremely unhelpful and unprofessional. Avoid this location.
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February 2023 by Phil Meador
Excellent service. I came in for a phone upgrade and was in and out in less than 30 minutes with a brand new phone. The gentleman working today at the store was very friendly and helpful. Will be back in the future for sure.
