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November 2023 by Josh T
I was insured for 10 years through progressive. Had to get a new car after being stranded on the highway for hours and then told it would be almost 2k to tow home 120 miles and progressive said they had no help. My wife was insured through the Hoover agency and had it been her car we would have saved a weeks worth of headaches. Justine in Greg's office was swift in getting my new car full insurance for $25 less than progressives bare bones policy quoted. I in the past was a discount seeker and paid the price. State farm has impressed anytime we've had a home claim and car issues with my wife's car and I am happy to have switched and found as a discount seeker that they have better rates than the discount market.
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November 2023 by Dustin Miller
1)Integrity2)Honesty3)TransparencyDon't expect to find any of these things here. Lesson be learned, I should have printed my quote instead of expecting everything to be on the up and up, now of course it's unavailable via the initial links provided.The multi policy total once payments started was much higher than quoted. Expect very pleasant service and a helpful attitude from the queen of the office up until you sign, then expect shortness, rushed conversations, and not much support when questions arise.I would hate to find out what filing a claim through this office is like.Canceled after 15 days and went back to my old insurance company.
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July 2023 by Michelle Arnold
We have been with them for years. They always have the best rates and helpful.
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June 2023 by Vicki McDaniel
Very diapoited in the way they do business. Someone needs to recheck them!??
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April 2023 by Nathan Heagy
We were having issues with our claim on our truck that was vandalized. We thought it would be easier to talk to our agent. They did not even attempt to explain what was going on with the claim. Anytime in the past, we could call our agent and they would try to help and clarify what was going on. Nothere. We are new to Greg Hoover agency and Michigan but not state farm. Wife has been with state farm for almost 24 years. This office is a huge disappointment. Time to move on
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February 2023 by Antoniya W.
The ladies in this office always provide great customer service! Love using a local office. Would recommend Greg Hoover State Farm to anyone!
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November 2022 by Malisa Shook (Missie)
Well I went in for insurance on my 1998 Dodge Ram 1500 4x4. Well it was so awesome I thought it was going to coast me a fortune. Well I walked out with PLPD WITH COMP & RENTERS INSURANCE & $10,000.00 IN LIFE INSURANCE.. READY ALL OF THIS FOR $136.00 to start an then in a wk or so going to add life insurance on my boyfriend. So we both are covered.... THANK YOU TO ALL OF THE STATE FARM EMPLOYEES....
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April 2022 by D KC
This is the second time in a year and a half that this agency has actually cost me money.. the first time there was no follow thru crediting my account and after 2 month of being charged too much and unfulfilled promises I was only given credit for one month.Several times I have left a message requesting a return call and they just dont seem to ever return a call. I have been on auto pay and on a couple.of occasions in probablly 5 yrs I've ask them to stop the auto pay for that payment and ONE day was sufficient . 6 days ago at 8 am I requested to have them hold the auto payment.. This morning at 3am I receive a notification from my bank that State farm submitted the payment and my account is now over drawn! Called the 24hour service and the agent was super kind and understanding but she wasn't authorized to do anything about it. She said she was sending them a fully detailed message and told them to call me. She said if I didn't hear from them by noon to give them a call.. At 130 pm I still hadn't heard from them so called and spoke to "Justine" who was rude and indifferent. Her voice was condescending and She told me I didn't request timely altho past requests only required 1 day. She asked if I did not no prior to 6 days ago that I was going to be short this month and I could tell that her by indifference that she would not bother to help the situation.I asked if I could speak to someone in charge and she responded that she was. I am not happy, and totally unsatisfied with the complacent disregard shown to me with my concerns by this office.I am a disabled senior citizen on a limited income. [Social security]. This has been unnecessarily stressful for me.My family has been with State farm for as long as I can remember.. and have always received stellar treatment..Sydney from Greg Hoover is always kind and helpful and I give props for that.I have escalated this issue and requested transfer of State Farm agencies.My rates at this office did not decrease when Michigan laws changed. Actually my rates have increased.Time will tell if I stay with State Farm or move to a completely different insurance provider.As for the Greg Hoover Agency, NO, I do NOT recommend this office.They are NOT the "good neighbor" State Farm advertises to be!
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March 2022 by D. K.
This This is the second time in a year and a half that this agency has actually cost me money.. the first time there was no follow thru crediting my account and after 2 month of being charged too much and unfulfilled promises I was only given credit for one month. Several times I have left a message requesting a return call and they just dont seem to ever return a call. I have been on auto pay and on a couple.of occasions in probablly 5 yrs I've ask them to stop the auto pay for that payment and ONE day was sufficient . 6 days ago at 8 am I requested to have them hold the auto payment.. This morning at 3am I receive a notification from my bank that State farm submitted the payment and my account is now over drawn! Called the 24hour service and the agent was super kind and understanding but she wasn't authorized to do anything about it. She said she was sending them a fully detailed message and told them to call me. She said if I didn't hear from them by noon to give them a call.. At 130 pm I still hadn't heard from them so called and spoke to Justine who was rude and indifferent. Her voice was condescending and She told me I didn't request timely altho past requests only required 1 day. She asked if I did not no prior to 6 days ago that I was going to be short this month and I could tell that her by indifference that she would not bother to help the situation. I asked if I could speak to someone in charge and she responded that she was. I am not happy, and totally unsatisfied with the complacent disregard shown to me with my concerns by this office. My family has been with State farm for as long as I can remember.. and have always received stellar treatment.. I am a disabled senior citizen on a limited income. [Social security]. This has been unnecessarily stressful for me. My family has been with State farm for as long as I can remember.. and have always received stellar treatment.. I have escalated this issue and requested transfer of State Farm agencies. Additionally, my rates at this office did not decrease when Michigan laws changed. Actually my rates have increased. Time will tell if I stay with State Farm or move to a completely different insurance provider. As for the Greg Hoover Agency, NO, I do NOT recommend this office.
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June 2021 by Thomas Herbst
Justine was very helpful
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April 2021 by Amy OBoyle
I have been a customer of theirs for years. Unfortunately, this office's customer service for me has really gone downhill. Unresponsive to my emails, and requests for someone to review my policy with them. Just had yet another frustrating call to their office as I follow up yet again asking for somebody there to care that I am considering going elsewhere.
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April 2021 by Joshua Boss
The best insurance place in the world. Greg Hoover is my favorite insurance agent ever. All the workers/agents are awesome. Thanks state farm.
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April 2021 by Jennifer Smith
Super nice! Was very helpful and got me the lowest rate around here.
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April 2021 by Jeff Beilby
Great price
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April 2020 by Coy LeBarre
They trick you into thinking that they'll offer a better deal than their competitors and they say they've been thru your records, but they lie thru they're teeth and blindside you more monthly fees claiming that they didn't review your record and are now demanding more money out of your pocket. They are a shady bunch of people and I would never recommend them again.
