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March 2024 by Beckah H.
Excellent service! From purchase to install- all went smooth, professional and really great. The customer service is stellar!
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February 2024 by Chris Tulgestke
My refrigerator died and Bekins was very fast with the service call. When it was apparent my fridge had taken it’s final breath, they offered me $100 off coupon for a new one. I shopped the big box stores and Bekins was very comparable, plus their service can’t be beat. I had a new fridge ordered and installed within 2 weeks. Great service!
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January 2024 by Dave Buursma
We recently outfitted our kitchen remodel with a suite of appliances from Bekins. Brandon from the service department came out to fix a few cosmetic issues. He was friendly, knowledgeable, courteous and professional. The whole process through Bekins has been smooth and we are thrilled with our new appliances!
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November 2023 by Dar Wolford
Ray is tops! Came out a few times to fix problems with our Bosch Frig. He has a lot of knowledge and perseverance.
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September 2023 by Nicole Denooyer
Bekins sells only the best appliances and they offer amazing customer service. They are there when you need them and they follow through which makes them better than anyone else. I’d highly recommend Bekins. They are outstanding.
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August 2023 by Fran Haughey
The knob on our Kitchen Aid Range fell off with the burner on high. I could not get the knob back on or the the burner off. I called Bekins in Grand Rapids/Cascade and talked with Ashley. She told me what to do to but the other knobs did not work correctly. I asked if she would send someone out that day It was late but she said Brandon agreed to correct the problem. Long story short...I got one of the knobs to fit enough to turn the burner off. Brandon showed but I told him I fixed it. He said glad you were able to fix it. Everyone at Bekins was kind and great to work with. I picked up my knob and talk with Jennifer who again was terrific. It is a wonderful place to purchase appliances and have them serviced. I would recommend Berkins to everyone!
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May 2023 by Patrick Gedeon
Service Staff Steve and Jonathan were professional, on time and worked quickly and efficiently. Part order time was extended however understandable as it is out of their control. Would definitely recommend Bekins ServiceService: Exhaust hood repairs
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January 2023 by Valerie Engeltjes
Bekins has always provided excellent customer service, but yesterday they astounded us. On Wednesday, December 21, our TV quit working. We were facing a long holiday weekend that we had planned to spend watching our favorite Christmas shows—especially since a once-in-a-generation blizzard was heading towards Michigan, and we knew we’d be hunkered in for the duration.To make a long story short, we called Bekins on Thursday, December 22. Avery started taking care of us immediately and did whatever she could to move the process along. Johanna and Corey worked together to find us the exact TV we needed. We trusted their judgement and didn’t even look at options. We were told to expect the TV early afternoon on the 23rd, weather permitting.Barely a half hour after we left the store, Avery called and said she could get the TV to us that afternoon. (Sometimes living in the same town as the warehouse has its advantages!) Mitch came out, set us up, and headed back out into the snow.They all scrambled to help, and we sincerely appreciate it—especially when we learned that Bekins was doing the absolutely right thing by closing its stores and service that very evening so employees could be safely home until Monday, December 26. At one point, my husband told Avery she saved our marriage!Literally for decades we have purchased every appliance, sound system, and TV from Bekins because their service is exemplary. We will continue to do so.
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December 2022 by Carrie Fisher
Our experience with Bekins Service Center was top notch and professional from start to finish! Angie in Customer Service was so understanding and helpful in arranging to schedule Jake for our wall oven issue. Jake's professional demeanor and patience in troubleshooting to identify the issue were second to none! We have no hesitation in recommending Bekins for appliance purchase or service! And when it comes time for a new appliance, we will definitely make Bekins US our first stop! Thank you Bekins!!Service: Oven repair
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December 2022 by Iam Pryso
Bekins communications and service are outstanding. I wish more businesses followed their model.Service: Microwave repair
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November 2022 by RW V
We had a problem with the new LG dishwasher we purchased from Bekins. We received an immediate response when we called for service. The service tech, Jacob, called us when he was on the way. Jacob pinpointed the problem and ordered a new control panel from LG. As soon as the part arrived, Jacob was back out and installed the new control panel. We are very pleased with everyone we dealt with at Bekins service department.Service: Dishwasher repair
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November 2022 by William Peterson
Great Service Fixed noisey drain issue. Unable to identify reason for leak that occurred at least 2 times when running near top of front door on left side. we will continue to monitorService: Dishwasher repair
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July 2022 by Larry F
A builder I know would require his deck builders to pick up ALL the nails that fell under the deck during the day before they went home each night. Clean up everything for the weekend so the client could roam freely thru their new home construction site. Very thoughtful. Bekins is oriented as this builder. The training each employee must go thru is reflected in their work. The care in installation, clean up after completion, courteous and kind. I understand there is a certain amount of turn over because many can not or are not willing to learn how to do these simple tasks of customer service that we all appreciate. Those that do stay reflect what they have been taught and provide the incredible service and installation that keeps bringing us back. Service with attention to detail as my builder friend. All comes with a smile too. Thanks Bekins.Services: Household appliance installation
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March 2022 by Diane Coddington
Lou came today to repair my Wolf stove, as it was in need of a new control panel. As expected, with repeated use over the years, there was significant build up of debris under the surface panel. I asked if I might clean it before replacing the panel? The next thing I know, He's running the vacuum & cleaning it himself.These guys are phenomenal! Just fantastic servicemen! In 15 years, I've never had a bad experience with any of them. Highly recommend.Service: Stove, cooktop & oven repair
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November 2021 by Jacob Beegle
Super friendly and great people to talk to.