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December 2023 by Jamal Hamze
Dearborn heights branch, best branch in area, nice and kind staff especially Hawraa Mazloum. She is very nice, kind, patience and lovely. Helped me to open a personal account and she set up the whole process in 15 min. She is quick and conveninet. Best banker lady at this firm ?. Thank you again
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December 2023 by Ali Mosawi
Ziad abualrous is the MAN!!! Helped me transfer funds from my personal account to My business account and helped set up the whole process in under 15 minutes. He is quick, convenient, and is just overall the best man for all your banking needs. Every time I need assistance to my business needs hes my goto. He is the best banker at this firm hands down!!!!!
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December 2023 by Hassan Harb
Hawraa Mazloum was very helpful in helping me today. She was fast and made everything super easy for me shout out to her. she is the best banker at this location she’s amazing and very knowledgeable thank you again Hawraa for the help
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December 2023 by Ahmad Saeed
One of the best branches of BofA in the Dearborn/Dearborn Heights area and Hawraa Mazloum is one of the best, if not the best, employees in the bank. She is very helpful and nice. Even if it was towards the end of her shift, she would always assist you, and she would never forget to smile!
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December 2023 by 98nmz
Hello, I have great thanks for this branch and its employees. I have visited many branches, but I did not find a better one. My greetings to the wonderful bank manager and the employees of this bank, Brother Ziad Abu Al-Rous and Sister Maya. I extend my sincere thanks to you and to all those in charge of this branch.
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November 2023 by Meera Saleh
I just wanted to say that I’m really happy and satisfied with the costumer service that I had from Hawraa Mazloum, it was amazing, she really helped me and gave me all the information that I needed to know, and what I really appreciated is that she knows everything about her job, every question I asked she answered which is fascinating. Thanks Hawraa ❤️
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October 2023 by Chadha Siala
One of the best customer services hands down. The staff at this branch are always so welcoming and helpful.Mr Mohammed, in particular, went above and beyond to assist me with my account. He was so patient with me and he answered all my questions, ensuring I fully understood the process.
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October 2023 by Colette Pawlicki
Service did not take long but super unprofessional that Elaine who helped me was on a personal call the whole time. She had an ear bud in and could see her watch said she had an ongoing call. I couldn't tell when she was talking to me or not. I deposited cash and because she seemed distracted she didn't even fully count all the cash before signing the deposit slip and had to ask me again how much I had given her.
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October 2023 by Angie El Turk
The whole staff at this location is amazing. They are all so kind and helpful. There isn’t once that I don’t walk in and I leave satisfied. I must say that the manager Mohamad and Hawraa Mazloum are both amazing. They are always helping me whenever I have a problem and make everything so convenient. I definitely recommend going to this BOA location.
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October 2023 by Ruth Snipes
I always have a good experience when I come to this office I'm always greeted by a smile bye hawraa mazloum she make sure I understand everything before I leave she takes her time with me I have a very comfortable experience she is the best thank you Bank of America
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September 2023 by Abir
I had the best experience at Bank of America. The banker Elaine was so professional, and knew what she was doing. Everyone at the Ford Road and telegraph location was very professional, and knew what they were doing. Working with Elaine made me want to come back and refer all my friends to come to Bank of America.
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September 2023 by Marco Zalghout
I have worked in the sector of customer relations for over 20 years and have been a customer in many retail/service industries’ environments. It has always been great to receive and give great feedback when due. I am taking a moment to give great recognition to banking with Bank of America for many years and specifically to the team of the branch that is on Ford road and telegraph in Dearborn heights. Relationship and engagement starts at the door from Miss. Dona every time I enter that building. Come to find out the greeter is a relationship banker whom per my observation is the floor general engaging customers in conversation leading to features and benefits that are geared towardsthe customer. Very pleasant moments, extremely professional group and an excellent engaging Banker in Miss Dona running the floor. She and her team is Impressive.
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September 2023 by zeze dilly
Been coming here for several years but finally decided to take a moment to write Elaine Khalil review because she demonstrated what a professional and outstanding bank representative she is. She solved all our issues by the time we left and she even went out of her way just to get back fees that I was charged. She even topped it off by referring me to a good mortgage banker. She’s just an angel with a pure heart/intentions. She’s there to help others and be the best person she can be! Thank you Elaine Khalil❤️I will continue working with you if I have any other issues
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September 2023 by Simba Steel
This branch has been the best BOA branch to go to. All of the staff are Excellent, Professional and very welcoming especially Hawraa and Mazen who have always been very kind and very helpful with all of our accounts and not to forget the manager Mohammed is one of the best! This branch will never let you down with whatever it is that you need. Thanks for everything!
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August 2023 by Alex Hassan
I went to open my bank account here and I was surprised by the person who assisted me in the process Mr Ziad Abualrous even it was closing time he still put extra time to finish the process I would also like to mention the branch manager Mr Mohammed he welcomed us nicely asked us if we need any drinks or water thank you guys for everything great experience ✌?
