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February 2025 by Robert Lowe
Always go here
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January 2025 by Diaa Ibrahim
I dont like writing bad reviews, but I had such a bad experience that I had to give this place a 1 star. My car wouldn't start, which was a suprise because I bought the battery 1 month ago from this location. The battery has a 3 year warranty, so I went back to trade it for a new one.
When I went, I told the guy at the cash what happened, and he refused to change it because he wanted to check if there was something wrong with the battery. I told him this battery is for my work truck and I couldn't leave it because I had to work. But the guy told me in a rude tone that he's the manager and he won't give me a new one until he checks the current battery and to come back in two hours.
I came back after 2 hours, and he told me the battery was broken and he already had a different battery ready for me at the counter.
I looked at the battery, and it was all scratched up from the back, and the caps were missing.
I told him this battery looks used, and it's my right to get a new battery. When I told him this was my right, he told me in a rude voice that I'm wasting his time. After some back and forth conversation, he ended up getting me a new one
This will be the last time I ever go to this place. my previous experience with this store was very pleasant. And the man who helped me was very nice. This experience was completely different. The manager was rude and mean. And I felt like he was cheating me
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June 2024 by Jason Gagnon
Great customer service
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April 2024 by Mike Khori
Terrible management.
No respect for customers.
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January 2024 by Lonette J
Thank you to the young man that carried my salt out to my car. ?
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January 2024 by God's Little Favors
I really wished that I did not have to post this review because generally when I go to auto parts stores I am satisfied. I walked into the store, the person behind the counter was cashing out a customer's windshield wipers and walking him outside to install them on the customer's vehicle. So I waited in the store because there was not anyone at the counter. I repeatedly called for someone to come from the back (they saw me but never came from the back) but the person never acknowledged me or anything. I just happened to be in the area so that is why I stopped in. The clerk returned from installing the wipers on the customers car. He asked me what did I need and I asked him can someone scan my computer because my engine light was on. This man looked me in the eyes and said, "oh no I can't do that right now, you will have to return after 1pm." It was 11 am when this happened. There was no one in the store. He had just went out and installed wipers on a customers vehicle which took way longer than it would have to scan my computer. I really hope that this was not a racial incident because the customer with the wipers was Caucasian and so was this clerk. I am African American. I left the inside of the store and waited outside to see if any other customers were going to come while I was sitting there. I waited for about 15 minutes no customers came. Then I went to Autozone about 1 mile away they came out and scanned my computer and fixed what caused my engine light to come on and I was on my way. Shout out to Autozone! I will never return to this O'Reilly. After writing my review I looked at the lowest reviews here for this location. Obviously there is nothing being done about the rude staff because I located additional reviews on this website claiming racism from the staff. Then there is the elephant in the room, why is the staff so rude? If you do not like your job leave.
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November 2023 by moe kinani
Came in for some wipers, and they went out of their way to help me install them. Sam came out to install the wipers and took time to make sure they were done right.
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August 2023 by Patrick Lynch
I stopped in on a Sunday for a test of my battery that has been behaving funny. I forgot to grab his name, but I was helped immediately by one of the two guys at the checkout counter. He tested my battery and alternator and gave me a green light. The whole event took less than 10 minutes. I appreciate the help and honesty!
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August 2023 by Rick D
Had what needed all the way out here Jackie is the awesome lol
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August 2023 by Cal
Moe was very helpful with everything including ordering online and giving really good advice. He was super nice as well.
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July 2023 by Frank Pratesi
David that works there is knowledgeable about cars and takes time to help you,.
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June 2023 by Iman Alharbi
Came to this location after being ignored at the Livonia location. The man assisting me looked up the fuse I needed, checked my fuse under the hood, and offered any advice regarding my situation. Thanks for the help!
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June 2023 by T A
Someone called nick , he has the worst attitude ever .
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June 2023 by Brenda Taylor
Battery. Little pricey, but that's the times
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June 2023 by David Stabley
Good auto parts store.
