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October 2023 by Anthony Amburgy (Ant)
10/10 recommend this place for your power sports needs, I got a 2015 R3 in teal this week for my first bike and they delivered it to me fast and in great condition, I worked with Matt and Anthony and they both were amazing to work with and helped me get my first motorcycle! They will do whatever they can to help you and get you what you want for the price you want if possible! Great business and I will be back when I upgrade bikes! ?**Update**the teal bike went in for recall work and they found some safety concerns and unlike most dealers instead of charging me to fix it, they turned around and gave me the first bike i was after that was a bit out my price range!! This place is amazing and they will do whatever they can to make things right, the blue R3 is my new bike, it was more expensive and less miles and they gave it to me for nothing more then what i had already paid, if there is an issue they will do everything in their power to make it right!! they will forever have me as a customer after the amazing service i have got from them!!
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October 2023 by Wafa Mohessin
If I could chose zero stars, I definitely would have. Stop!!! DO NOT GO there ever if you want to be happy and stress-free.This dealer is the worst place to buy a vehicle. They are liars, dishonest, deceivers, and hungry for money. I have been there last August 2023 to buy a new Ninja motorcycle. They first tried to sell me the motorcycle more than 50% of it's original price. After I figured out their game, I decided to buy the motorcycle from Ann Arbor dealers. Then Mike, the financial guy, changed the plan and agreed to match the motorcycle price to me and convinced me to buy a warranty for $899 and get a financial plan. Further more, Matt asked me to give him a cash to ship the motorcycle to my address even though they said shipping were free.In the first two weeks, the mototrcycle has heat and transmission problems and they refused to check and repair it under the warranty which led me to cancel the warranty and ask for my refund. Secondly, it has been more than 6 weeks of asking to adjust the payment and remove the warranty plan form the total amount, so I can pay off the motorcycle. They are unwilling to work with me and solve the problem saying they are very busy to issue the check or to contact Synchrony Bank. Moreover Synchrony bank's staff , on the other hand, are not helping at all and they are taking more than 16.95% interests from the total amount of the purchase (motorcycle and warranty plan that is inactive. Note that I have never used their warrenty). After wasting so much of my time and life trying to get a hold of them so that we can solve this issue, they refuse to answer my calls and send me to voice message everytime. I think these scammers really want me to go to them in person and battle with them everytime I have an issueDo not go there ..... Ann Arbor Powersports is way better. They have good communication skills with customers and also treat them like human beings, at least from my experience.
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October 2023 by Frankie
Great Customer Service! James was awesome! Helped me get in and out! love my New R1M! Thanks a ton!
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October 2023 by Lawrence Mark
Joe Sobek helped me select my first bike. I’m new to riding and he pointed me in the right direction. I got a Kawasaki Z400 and it’s my baby. It’s perfect for me and it’s very forgiving. If you need any help with anything pertaining to power sports, Joe is your guy. Very professional, and he can help you figure out what’s a good fit for you. Thanks Joe!
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September 2023 by Annmarie K.
Had been looking for a Honda XR650, but had been having trouble. Dave from Rosenau reached out and told us he had one. We were a little hesitant to make the drive from Cleveland but Dave did what he could to reassure us and we got a fair price. When we got there Dave had everything ready, was very professional and informative. We got some extra items at a discount because we had bought the bike there; Amina helped us with these items and was great. Dave helped us load and secure the bike into our truck. The bike is exactly what we were looking for. Couldn't be happier.
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September 2023 by Jason Ryan
Did some research online for an ATV and located 3 dealerships that had my Kawasaki in stock. Rosenau Powersports was the only place to get back with me. I talked with Matt over the phone and discussed what I was looking for, plus needed added accessories installed. He accommodated and recommended the parts. He also kept me informed, answered all of my questions and made me a very happy customer. Did all of this over the phone since I live 50 miles away from the dealership. Brandon himself shipped the ATV directly to my home and showed me all of the bells and whistles of the vechile since this was my very first ATV purchase. Would highly recommend this place for your outdoor off-roading needs! Thank you again!!
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August 2023 by LaTacha B.
This place is amazing and the employees are exceptional; especially Denny, that is in the service department, the three young people in the back of the accessory store, and Mr. John!! They are very knowledgeable, kind, and helpful. I truly enjoy getting my summer ride service there. The prices are reasonable and the customer service goes beyond my highest expectation!
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August 2023 by Gilbert Grape
Great place to buy or service a powersports vehicle. Had a small issue with my buying process and Brandon had me all taken care of in no time. First service on my bike took only one day when quoted 2 so that was quick. Guys here are really cool and seem to like there job. They have a great selection of equipment and motorcycle supplies as well as side by sides and four wheelers.
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August 2023 by Evan Cornell
Bought a 2016 VFR1200x from there through Jimmy. Called a week ahead and they held it for me after putting a small deposit down to reserve it. Ended up buying it at full price and not a single regret. It had multiple accessories installed on it, so it made it worth the price. They even replaced the battery on the bike with a brand new one after it didn’t start after a bunch of turning it on and off to check it out initially. Good service and easy buying process.
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August 2023 by Kyle Hall
Great experience! As soon as I stepped out of my vehicle I was greeted by several employees. James White was the person I spoke with consistently. He was kind, informative and not pushy at all, about the sell. I took a couple days to decide to purchase and when I pulled the trigger he was quick with getting me my finance and ultimately my 2022 Can-Am Spyder F3 S. Maybe 3 hours in total from making the decision to signing all the paperwork. They even delivered my bike to my home.
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August 2023 by Hamzah Al Thani
I bought a brand new ninja 400 from them a while back and their service was absolutely terrible. All they cared about was sucking the life out of my wallet. They genuinely don't care about you. Whenever I took the bike home, I noticed that they forgot to even give me the temporary license plate and registration for it (which is something I already paid for) so I had to drive all the way back there again whenever I got the chance just to get it back. the warranties they offer are way too expensive as well. We agreed on a 5 year warranty for $900 after a lot of arguing and when I went home to look through the paperwork it said that I was only covered for 4 years.Also, they are always "busy" so if you need to take your bike in to get serviced your gonna be waiting for a while. I strongly recommend going somewhere else if you want to buy or service a bike.
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August 2023 by William Olsen
( USED ) POLARIS SPORTSMAN 800My salesman Joe, was "GREAT" easy to work with and strait to the point no extra fluff ! Paperwork went fast and flawless, my machine was delivered right to my door steps. Thanks Joe it was great doing business with ya !!
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August 2023 by Brandon S.
DO NOT GET RIPPED OFF HERE! I'm 22 and went in with my dad after they told me the price of a seadoo spark trix would be 11k out the door and we came the next morning to buy it, they all of a sudden slapped on 4600 extra dollars of bs fees (surcharge, freight, and 3 other charges I can't remember) that they never said anything about. Then I called the first dealership I saw while I was in the store still and they said that hey would do 10.6k out the door no questions asked. Then our salesman got mad and said that's not true and went to talk to his manager and ended up matching the 10.6k within 5 mins of talkin to his manager after he said thay those fees are completely out of there hands and could do nothing and every other place will have the same fees , which they didn't. We ended up going to k and a cycle and they got us together and didn't bullshit us around. I also called another two places on my way to the 2nd place in case k and w screwed us like rosenau tried to (which they didn't that's where we purchased) but ALL 3 stores said was it the rosenau when I told them what had jus happened, THEY ALL knew that this store scams people and have a reputation for SCAMMING ! They tried to take advantage of me being young and my dad being 70. Do not go to this store as soon as u do they will lul u in with a pleasant attitude and then the day u come in to finalize they will add a bunch of bs charges then get rude when u tell them somewhere else can do better. My family owns a small business so I never do this but I just can't sit back morally and let anyone else go through the same bullshit they tried on me and my dad.
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July 2023 by Mark S.
Charged me 15k for a 10k bike, absolute ridiculous fees. The bike was damaged in transit, said they will replace the parts, and they never did. I will never go back there.
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July 2023 by Nick Peariso
Kurt and Jim were very helpful with getting me a bike at a good price. And Nate was super helpful with getting me a new helmet and jacket; very knowledgeable and friendly! Overall a great experience! Thanks guys!!