-
October 2023 by Shawn Myrelle
Just called get a rate person clearly wasnt happy about me not having a reservation dismissively put me on hold. After looking at the reviews Im definitely changing my mind about this company... probably shouldve looked at the reviews first anyway lol
-
September 2023 by heba hashem
Worst experience ever at car pick up.This is my 5th time renting from budget in different cities. I never meet a horrible rude agent like this guy.He was so rude to everyone. Very slow, not apologizing for his ignorance about not knowing European driving license yet not even asking politely.I wasn’t this angry since a long time
-
September 2023 by Steve Hurdle
Miserable experience at car pickup. Waited in line for over an hour for a reserved car. Understaffed. No apologies. No explanations. Worse rental pickup experience I have ever had. Car was fine. Drop off was relatively normal. I will not rent with Budget again.
-
August 2023 by Romit Kerkar
MOST HORRIBLE EXPERIENCE. I picked up the rental car from Lexington KY Airport, I noticed a damage on the car before pick up and immediately reported it at the pick up location. The associate told me to take pictures of it which I did. Here comes the worst part - FRANK from Budget at Dearborn MI location was not accepting my drop off, he said the car is damaged and we don’t accept damaged cars. I had a bus to catch to Canada in about an hour and this guy took 30 mins arguing and telling me to drop off the car at Detroit airport. It was mentally exhausting, he was NOT willing to close the rental even though I explained the situation. He charged me for the damage for which I had to call Customer service and get it reversed. NEVER RENTING AGAIN WITH BUDGET.
-
August 2023 by The Strange
Horrible experience. Do not rent with them. The office was closed hour and half early (at 4:30 when it was listed open to 6 pm). They didnt have the vehicle we reserved when they finally opened. Then we had to wait 45 minutes for the vehicle to come. It was filthy. Worst customer service in 40 years of travel. Be warned, if you want to stress out rent from this place, if not, rent anywhere else.
-
July 2023 by De'Maraie B.
The Owner Frank is a great person and he will work with you , & thank you to him unfortunately that Day I was there to get a rental a lot of things were wrong with the mall such as the power being out & the brakes out on the car but however not matter what was going on he was there trying to make it right with peoples time & experience.
-
July 2023 by Peja
They need more than 1 person working here. Waiting half an hour to drop off my car is ridiculous.Also, my car had half a tank of gas and it smelled really bad.
-
June 2023 by Muthanna Salman
This is by far the worst car rental I ever visited, I have to wait 2 hrs to get a car while there are only 2 customers ahead of me, they are very inefficient. The car I got smell very bad.
-
June 2023 by James Carlisle
Shockingly slow service took over an hour to receive a filthy little 4 year old Nissan. The cat was a death trap shook violently at highway speeds. Had to swap it out at another location that wasn’t in the ghetto. Stay far away from this awful place
-
June 2023 by Makale White
Frank always takes good care of EVERYONE. He’s the best around 10/10 service, rates and rentals.
-
May 2023 by Shane Osnoe
Just terrible all around experience, old guy working super slow and didn’t have the car I reserved and paid for! That’s criminal
-
January 2023 by Veronica Hall
Great customer service. Car was very clean. Only problem was tire pressures were between 34 and 52. When brought to clerk's attention, assured this will be corrected for next customer. Overall, a great experience and will definitely rent from here again.
-
October 2022 by Anna De
Frank ALWAYS ALWAYS makes the experience of renting a car the easiest and hassle free. I would highly recommend this location to everyone.
-
October 2022 by Aylex “Hakuai” Warmbier
What could have been a negative experience caused by my partners miscommunication ended up being a very welcoming one. I have to admit my frustration with my partner was on my sleeve and I was not very kind during my first interaction…again not due to the policy the company has but by the inability of my partner to confirm as requested prior to the trip…the Budget rental center here could have very well turned me down but the owner was willing to work with my situation and find an alternative way to confirm directly with my cc company and they didn’t have to do this. I received an upgrade and assisted me even as I had walked right in at closing time. I am thankful for their understanding and willingness to help. It has made my trip back home that much better.Thank you
-
October 2022 by Marc View
I made reservations for 9 am, I get here and there are no cars available. There is nobody here to take me home or nothing. Very poor service. They have no idea when cars will be available either.
