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November 2023 by Bossi Cali
To the owner that owns this location my storage was broken into a month ago and I haven't et heard anything about the claim that I put in.. they stole all my stuff accept of a few things I was able to save.. but on top of that they trashed it with other people stuff !!! Still not in my unit as of yet they gave me a temporary unit until the other people come claim their items.. this is so unprofessional that we pay for storage and it gets vandalized and people items are stolen..does the cameras work because I've been there and heard a few more customers storages were broken into after mines.. still haven't heard from the insurance people and it's sad.. I just need my items replaced.. that was stolen..
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October 2023 by Javay Miller
Trina and Ebony are wonderful the most kind customer service people ever come across they’re just been so wonderful to me I appreciate them 100%. They do the job very well even though they come across a lot of rude people they don’t let them change who they are.
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October 2023 by Ali alkhafaji
Great customer service! I was helped by Trina she was very respectful and easy to deal with! Highly recommend!
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October 2023 by Hice Sleiman
Excellent woman does her job thoroughly always on time. Great personality, awesome sense of humor.
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September 2023 by FLORINE ANDERSON
This place is becoming ridiculously high priced. I’ve been here a little over a year and they are pricing themselves out of the market. I will NOT be here by the end of the year!!! Also they won’t refund you your money if the “accidentally” charge you for insurance despite already having your items insured through a private company! Stay away
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August 2023 by Melissa Martinez
I got double charged for my unit at the beginning of the month I was otp for 3 days with the manager to get one of the payments refunded & they continued to say they couldn’t find it. I email them my bank statement & they said that it would be reversed. 5-7 business days. Well here I am my 7th day in & I have yet to receive the refund. I called to talk to a manager & a rude lady otp when I asked for a manager to begin with she just asked what do you need help with then when I continued to tell her what happened she said there’s nothing she can do then says I’ll have my manager call you back then just hung up.
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June 2023 by Mamdouh Kheshfeh
Trina did the best costumer service I have ever had, she is very patient and she answered all the questions I asked.Definitely she deserves five star review
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May 2023 by Moeses M
Units are clean and the location is safe if you want to store your car or anything else.
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May 2023 by Mary Alexander
Everyone was so nice, efficient and professional! The location was very clean!! You will nit be disappointed should you get a space here. One of the BEST storage facility I used in the past 15 years.
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May 2023 by Glenn Miller 1976
Decent local storage facility. If the help were more attentive I would give them 4 stars. Still I would recommend this establishment for local storage needs.
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April 2023 by Jasmine
I have had my things here for over a year.The beginning here was a little ruff gate that kept breaking down, which required them to close at 5pm instead of 10pm. I never received the amazon gift card they claimed they sent. I didn't understand that they made sure I received my bill every month. I asked them multiple times about it, and they could care less. They just started turning the 3rd build light on again before that my building was always dark and the rest was lit up.Pro'sI can use the outlet.They are open from 8am-10pm longer than any other storage facility I know.Well maintained, cleanConsDon't expect to receive your gift cardThey have no bathrooms in the other 2 buildings, which is d*** so if you make it here after 5 pm and have to use it, you will have to find somewhere else to go. My daughter had to go to the bathroom on multiple occasions, and the employee would be nowhere to be found for hours they never return by the clock time they put on the door. I always have to chase them down or find them. Let's not mention the time the lady lied and was gone 4hrs.Back building light does be off sometimes.Office hours close at 5 pm, so if you need a flatbed or something you want be able to use there's I bought my own.You have for the 1st to the 5th to pay your bill before the charge a 20+ dollar late fee. They will call you ever damn day about paying your bill but never answer your concerns. I wouldn't suggest giving them your main number.
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April 2023 by Abdulla Aljabaly
If i can give no stars I would. My cousin had a lot of home supplies, including Tvs furniture, blankets, Kitchenware, Kitchen appliances. Today we go to his storage to check on his stuff and both of his Brand new Samsung and Lg Tvs are stolen., along with his kitchen appliances. All the cameras in this place are cut, which shows something shady is happening. Very rude front reception staff. Made a dearborn police report, pending investigation. Do not do business with this place . Will be reaching out to their corporate headquarters. The lady at the front desk claims that the cameras are "cut " because they are updating their security system. My lock was not broken, which shows someone has a universal key to these storage places being one of their employees. Take your stuff and put them somewhere else that will not rob you!
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March 2023 by Jheresa Hale
Overall all of my items were self. However, I will never rent here again. The pricing is ridiculous! The customer service is terrible and most of the women I’ve encountered were terribly rude with the nastiest attitudes. I rarely even went up there and everytime I did there was a problem. So I avoided going up there. I’ve had my unit for about 5 months and thankfully I’ll be moving all my items in 2 weeks. I was not told that they don’t pro rate out which is important because I plan to move my things out on the 8th and basically have to pay $250 for the whole month. There are soooo many more storage units and I wish I would have done my research. Please do your research it’s not worth it for the price.
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March 2023 by Christina Gray
Trina was a great help. Thanks for your help.
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February 2023 by Elva Anderson
I had a great experience with this place. Ebony was my favorite she communicated well and i felt my belongings was in good care 0 complaints my way.. I’ll suggest Ebony to deal with any day she has a positive attitude and great spirits.. I’ll return again if i ever needed this place was lovely and prices were affordable..
