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March 2024 by Subhi Abdallah
After 2 hours got my rental drove it 100 miles the truck broke down (transmission fault )called them they say they don't have car to replace it and I have to call there road side service I called road side after 40 min on the phone they want to tow the truck and want me to pay for the towWORST PLACE STAY AWAY FROM THEM
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March 2024 by LAIYLA CHAHINE
Professional, courteous and timely. I will recommend my customers to this Hertz location thanks for your help
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March 2024 by Delisa Mack
Great rental place and folks
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March 2024 by kimberly ramik
Never have had a problem with this car rental place. Caution though....if you want a compact or sedan car call ahead because they may not have one there upon arrival.
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March 2024 by Hayat Family
Not a big fan of hertz i think it sucks they don’t have a corporate customer service line but So far my experience in a long term business rental is good they had my vehicle ready and when i needed an oil change process was pretty simple and efficient.In beginning when i read some of the reviews i was worried about what kind of customer service i will receive at once i arrive at the location but the guys working there were very professional.All in all will give this location 5 star even though hertz as a company is not 5 star
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February 2024 by Dani D
The customer service at this location is horrible. I made an online reservation went into the office, I was in the office for less than 5 minutes because of the Negative tone. I decided to leave and rent elsewhere
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December 2023 by Shae Ward
This is my local location for all my rental needs. They have a beautiful selection of vehicles. Rico & Moe are awesome guys with phenomenal customer service.
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December 2023 by Sheba P
Dearborn- Kean Hle is the place to go! If you are looking for VIP service head in and these guys will take care of you. I have been using this location for all my business travel as well as leisure travel and I always get VIP treatment. Everyone is so very helpful, kind, and very pleasant as well as patient. Don't let the location detour you because it's on a back road this place is a hidden?. They get my vote 100%. To the guys over at Hertz Kean Hle please continue to be the Goat! Will see you all soon!
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December 2023 by Slavica Pajic
Rented car for the business trip several times here. My boss made mistake during online reservation and Rico helped me resolve it! Pick up and return were fast and easy. Excellent customer service!
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December 2023 by Rachel Phillips
The “branch manager” Mo made had a horrible attitude. Refused to take a chime debit card because the car was electric… refused to give me any information for his supervisor. Apparently he owns hertz. Didn’t like my husbands tone so decided to make up a rule himself. I have used chime debit to rent a car before and used it at this exact location. I work in a quiet office so I will continue to call hertz until I get him in trouble for lying to a paying costumer. Would not go to this location ever again.
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December 2023 by Jake Zim
Very informative and straight to the point. They get you in and out while answering any question you have, just in case it's only your first or second time renting, by yourself or through Ford next door. Very helpful. Very nice.
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October 2023 by James Amos
I've been renting here regularly for a few years. The few instances of extreme delays are not the norm. I was there for one of them, and it did suck. My overall experience has been excellent. Again, that's 10 or more rentals per year since 2020.
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September 2023 by Stephen Stamper
My car was totaled from the sewer water during the storm last week.State Farm has a national contract to supply vehicles under the rental agreement with them on the automobile insurance comprehensive coverage. They had a car ready and arranged for an Uber driver to pick me up. I think they did a great job during that period.
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September 2023 by Moe Shahrour
Reserved a minivan in person the day before, we completed most of the paperwork, was supposed to stop by the next morning, sign and drive, no vehicle was available, had to wait 2 and half hours before I drove off their lot with a bigger vehicle and more money paid. Was told by one employee that they gave my Reserved vehicle to a different person !!!!
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August 2023 by Fran Gonrodz
I did not have a good experience. I feel the Manager/Owner does not treat all customers the same. I needed a car for 2 months and had issues with my extention. We asked to speak to him and I did not like the outcome of my rental agreement and the way he treated us. I had to be somewhere an hour after the contract ended so I had no choice but to take the offer. I feel he took advantage of my need for the car rental to change the contract.The workers there however were very nice and worked to get me out the door after waiting for so long.Disappointed at the dry and rude service from the Manager/Owner however.
