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December 2023 by Mike H.
This dealership is so, so bad. I traded in a much cheaper car, so this was my first "luxury" vehicle (LOL). They delivered me a car covered in dents (probably hail damage). They didn't apologize. I had to imitate that I wasn't going to be leaving for them to even agree to fix it. These people are scumbags and l wouldn't recommend anyone trust them.During fixing my "new" "luxury" car, they damaged the interior. The people there are highly passive aggressive. If you've ever watched "It's Always Sunny in Philedelphia" and watch the reactions of normal people to these psychopaths, you'll get the gist of what the trash staff is like. They are like jackals fighting over a carcass (your sale). And, the are so utterly incompetent, so utterly uncooth, they don't even realize you can see what they are doing. They shame and guilt and never apologize. They drag their feet. They don't return calls. They are absolutely scum.I would never, never ever, bring my vehicle back to Jack Demmer. In all honesty, I cannot see myself ever setting foot on their dealership again.So, my second delivery of my "new" car was a car with most of the numerous dents fixed and damage to the interior. I'm certainly not keen on letting these jackals touch my car again. Who knows what they'll "accidentally" break.Save yourself the stress. DO NOT GO TO JACK DEMMER. These people are the absolute worst.
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April 2023 by Rj J.
Unfair sales practice - caution to online and out-of-state buyers. I'm a car guy and I do all my car shopping on the internet, so have become quite familiar with the process. I tried to purchase a car online (from another state) and felt strongly that the process was not handled fairly. Thus, I feel compelled to share this unfortunate situation with all online car shoppers who may experience discrimination based on their home's distance from the dealership. The day before the car went live on the dealership website, I emailed them asking to make a deposit to hold the car. I knew this because I have been searching for this specific vehicle for quite some time, and it only appeared on one third-party website (without pictures); however, it was completely absent on the dealer website. I was skeptical, so I checked CarFax which indicated it was offered for sale at the dealership just one day prior. They called the following morning (9:41am) and told me someone would call me back to take my deposit - actually sounded like things would go smoothly. Getting a call back took longer than expected but I was unconcerned since the vehicle was unpopular and obscure. When they finally called back it was to tell me they decided to sell it to someone else. Allegedly, someone walked into the dealership that same morning and it was immediately sold to them while completely ignoring my online bid from the previous day. I understand cars sell fast, but that's irrelevant, unless someone is careless, irreverent, and grabby. The larger problem is that there does not appear to be an equitable process or operation in place for people who can't easily visit the dealership in person. If I had refused to make the deposit or was unresponsive to calls / text / email, then I would understand it would default to the next bid. Instead, they apparently let someone jump the line which I found both discourteous, unfair, and unprofessional. If I did not live hours away, I would have arrived in person, but this should not be used against me as long as I make serious efforts to complete the purchase (i.e. putting down a deposit). If a dealership is offering and promoting their cars on the internet, then online bids need to be respected and taken seriously (equally valid as in person), unless their behavior does not align with that of a serious buyer. Otherwise, they are discriminating against all buyers who do not conveniently live nearby. I can sympathize with private sellers who do not sell cars for a living due to lack of resource and experience; however, this is completely unacceptable for a luxury car dealership that is supposedly committed to customer service. If such discriminatory practices cannot be changed, then this should be openly disclosed so all online buyers are aware and can adjust their expectations accordingly.
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May 2022 by Graziella B.
It was time for an oil change so I made an online appointment for first thing in the morning and I got right in. I had the appointment set to get a loaner because most of the time they normally keep my car for a whole day. So once I got checked in, he told me it should be only about a 40 minute wait, so I waited and it really only took about 30 minutes, I was in and out real quick and then I headed right to work. The good thing is they open at 7 and my appointment was for 7:30 and I was driving out the lot at 8 am and at work by 8:15!
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April 2022 by Claudea H.
Yaya, I the service department has made me a customer for life! I had an issue with a tire on the way to the train station next door. I parked the car and filed out the drop box form ar 6:15 Sunday morning. By 8:15 Monday I received a call from him and he told me what was wrong, bent rim, and thinks it might be fixable and his guy was looking at it. Called later and said it was fixable and should be ready the next day. Told him I was out of town but would be back on Thursday. I then inquired about the new cell phone chip my car needed and he said no problem he would check for availability but should only take a day or two and told me how much it cost. Well, was able to get chip and it was installed before I got back this afternoon. Another dealer told me it would take months and out me on a waiting list. Also, the real biggie... he was able to determine that a spare tire was available for my car, despite since 2017 i was told one wasn't available for my 2017 MKZ Hybrid. He said that it is available, but they have to order it a different way and show is for a regular MKZ. Was also able to get a tire/ wheel warranty. This dealer kept me informed along the way. When I got the car back with an oil change, air filter change, car washed and even cleaned my for mats! The service was so good I almost cried, seriously. Previous experiences with Lincoln dealers in SE Michigan and Chicago have left me tearful and frustrated. Highly recommend Demmer and Yaya! He should teach a course in customer service.
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April 2022 by Johanna V.
I purchased my car with them a couple of years ago and to this day they always provide an amazing service when something is wrong or I send my car in for inspection. I wouldn't go anywhere else!