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July 2023 by Saic Nelson
It was okay no good sales customer service was okay
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December 2022 by Kelvin Martin
I went to the Jimmy Jazz location in Southfield on 12/19 and they told me that the Fairlane location had a pair of Air Max 97s in addition to Ken Griffeys. I called the Fairlane location and the female employee told me that they do have the size 9 in the (AM 97) that I was looking for. I left my house and was about to buy my whole family a pair of shoes and drove over 20 miles to get to Snipes and arrived at 8:05pm and they told me that they didn’t have them. Then the 2 female employees told me that they have been “looking” for them for awhile. Why would they tell me that they had some shoes that they have been “looking” for for awhile? Yes, I’m extremely irate and your 2 indifferent female employees that said that other locations cannot look up their inventory and then mumbling smart comments in the back of the store did not help the situation! On a positive note, you saved me over $500 plus dollars and a lost customer!
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November 2022 by Google user
Horrible costumer service! The employees are trash. I asked for a price check and the guy at the register was guessing the price and told me I’m asking too many questions and that he’s not sure because their price machine is broken
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November 2022 by zee shuweili
Horrible costumer service! The employees are trash. I asked for a price check and the guy at the register was guessing the price and told me I’m asking too many questions and that he’s not sure because their price machine is broken
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November 2022 by Malak M.
4 employees and only 1 at the register whom is very rude. No body wants to go somewhere and spend money when employees are not helpful and no experience in customer service. Profanity
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September 2022 by Anis Dridi
It’s good store they loot stuff I like it they are so helpful I like this
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March 2022 by Ghina C
Very rude horrible customer service they don’t wanna help they ignore when you ask for anything
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February 2022 by Kassem Hammoud
I was going to give them a 2 star but the lady at the register took them down to 1 star. Very rude, Horrible customer service. The people working are the closest thing to an animal. Like where do these people live to treat people like this.
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November 2021 by Kristina Koltyk
I am a frequent shopper but I'm getting sick of you guys charging so much in shipping and then constantly emailing me saying if I spend $100+ I'll receive free shipping. Last order was for $380 and I paid $48 in shipping.
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August 2021 by Horatio Cunningham
This place has the most horrible customer service, i have ever experienced. I was dismissed for simply asking a question. The one sales associate wouldn’t even answer me. It was an awful experience.
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August 2021 by Jessica Guinn
Friendly staff. Clean store
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May 2021 by Kevon Woodward
Great customer service manager helped me find the shoe I was looking for
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April 2021 by Shell Pillera
I was there Saturday and got a pair of shoes. The guy that helped me was super helpful and great. I hadn't bought a decent pair of shoes or even been to the mall in some years but him and the employees at that store were great and made my first experience since being on the street and in a really bad position a really great experience. People never know what the person you're dealing with have been through and I don't think people realize how much it means to someone when they get treated like a human or are just treated kind. So I just want to let the people at jimmy jazz know your kindness went so much further than you know ?
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April 2021 by ronald walker
Nice place to shop
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February 2021 by Tiffany J
great store great service love the clothes