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November 2023 by Kenneth Thomas
Love shopping wth u guys
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October 2023 by Cathy Johnson
The store employees welcome me in the minute I arrived.The Lady that assisted me was patient and helpful at Fairlane Mall
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October 2023 by Megan Aljaberi
I went to repair my ring and size it and ended up happily getting more.Tina was amazing and I was able to get two additional rings because of her help. I wanted to upgrade my husbands ring for a long time and she helped me have a way to do that. Also added an extra band to my ring which I wanted to for a long time also because I lost my previous band that went with it. She suggested I get another band and maybe more jewelry and she can help me with it. It was like she read my mind on what I wanted but I didn't know I could get it . She made it happen. Thanks
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May 2023 by Detroit Paul
This lady named Tina she was the rudest person ever she got mad because I purchased a ring online and she didn’t get commission saying I was doing her wrong then asked me to come back and shop with her like seriously I wouldn’t come back to that Kay’s if they was giving out jewelry she should be fired I’ll continue to buy my stuff online Kay’s almost lost a customer
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April 2023 by Sterling Lester
Nothing but the best experiences ever at the Dearborn store
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February 2023 by Marc Figueroa
Charles helped me and my fiancé buy our wedding rings and was extremely helpful and kind great service and definitely great staff if you are looking for anything regarding jewelry 100% recommend Kay Jewelers
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August 2022 by Kaytee Kliemann
I was really hoping to give the place a whopping zero stars because this is the most bass ackwards run store I have ever set foot in. My wedding ring had a stone fall out, I had the stone and the ring. The lady who took my ring said that when they send it to the jewelers for fixing they will also tighten and retip the other prongs and proceeded to charge me $110 saying I was getting a "deal". Ring was promised back by 8/15 or before. I called on 8/16 inquiring about the location of my ring. Come to find out they have not done anything other than further damage my wedding ring! A family heirloom. They said now that the stone that fell out was chipped. There was no mention of this before at all. In fact the receipt specifically says no chips or damage. When I asked how this could be the lady on the phone said that the jeweler looks under the stone... If the stone was out of the ring it was 100% visible to the lady at the counter. Now they are saying I need to pay an addition $190 to get this fixed and it would be another few weeks before I saw my jewelry. Upon teller the rude lady on the phone I want a full refund and my ring back she says I won't be getting my ring for about another week and HUNG UP ON ME! Do not go to Kay jewelers. They will damage your property and rob you at the same time!
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May 2022 by Mike Staszek
Would highly recommend. If you have the pleasure of getting Shannon as a sales representative you will be in good hands. He goes over and beyond to make sure the customer is taken care of.
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November 2021 by Debbie Smith
Excellent customer service, the team member that helped me really knew what I was trying to purchase, she helped me out more than she would ever know. Thank you Anita!
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September 2021 by william morgan
Friendly associates clean store
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May 2021 by Andre Duncan
A good Day
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May 2021 by Mike mason
Very helpful and kind a bit expensive but that's not their fault gold is so expensive
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April 2021 by Joseph Clark
Great service
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March 2021 by Mz. Dedee W.
I love this location, Anita has the best customer service ever. She takes her time with me and makes sure I get the best price for my selections.
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January 2021 by Donald Davis
Always a pleasure to do business with. Nice and helpful staff. They will help you find whatever you are looking for. Or help you get your favorite piece of jewelry repaired.
