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June 2023 by Nicole N.
This Kroger is consistent, consistent in confusion, consistent with poor customer service and rude management.
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May 2023 by Kenneth T.
By and far the saddest looking produce department I have ever seen, ZERO BAGGED lettuce, store looks and feels old, like it's still in the 70's. isles are smaller than other stores, selection is horrible, save time and don't come to this store
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February 2023 by Bisher P.
The worst Kroger ever. Always dirty, rude workers, never stocked with products and when you make an online order it's always wrong. Absolutely horrible.
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June 2022 by Delilah McDay-Harris
I worked at Kroger in Dearborn in the bakery department with Laura J. She is the only reason I gave the store 5 stars. She is an excellent trainer. Her customer service skills are phenomenal. She is the best cake decorator I have ever seen. She is very patient and thoughtful with new employees. She did not expect you to learn things overnight that she has practiced for years. I took a picture of her skills in progress. Due to staffing she is not doing special orders but she can write on a cake if you get there early enough. I made sure the bakery was cleaned. You could literally eat off those floors. ?
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May 2022 by Delilah M.
I am a former employee of bakery dept at 15255 Michigan Ave in Dearborn. I gave 5 stars for one reason only LAURA J. She is the best cake decorator I have ever seen. Her customer service skills are phenomenal. She is an excellent trainer. She is very patient and thoughtful with new employees. She did not expect you to learn things overnight that she has practiced for years. I took a picture of her skills in progress. Due to staffing she is not doing special orders but she can write on a cake if you get there early enough. I made sure the bakery was cleaned nightly. You could literally eat off those floors. ?
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May 2022 by Cathy Derry
Nastiest bathroom award. Repeated calls to cooperate have availed nothing.
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December 2021 by Trina K.
this place needs to have a meeting on customer service & respect!!! the staff are all so rude and disrespectful either the manager allows it or they just dont care but something needs to change owner needs to get rid of these people there bringing down the business. zero stars no respect.
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September 2021 by Stewart H.
Writing this as I stand in a line that goes down an entire aisle close to the back of the store. 18 self checkout registers but only 6 operating. Giving more than 1 star because they do usually have what I need in stock. Usually it's kinda messy and the baskets are not kept stocked by the doors.
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August 2021 by Steve Cudd
Dear Kroger, For years we, and our families have shopped at your establishments. A few years ago, we watched you install "self checkout" aisles and get rid of some employees. You lied to us and told us it would keep prices low. It didn't. It simply allows your shareholders to profit more. You may have noticed a large amount of us, your customers, refuse to use these "self checkout" aisles. We see how you refuse to open a register in order to shorten our lines. You make old people stand in line for longer periods in an effort to drive them to use "self checkout". You'll watch as a single register line stretches halfway to the back of the store, and you won't open a second register. The disrespect you show us is sickening. We see you. We see exactly what you think of us.
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July 2021 by Abhay Chaudhary
Great customer service + 18O56O854O6 NO NONSENSE and GREAT ASSISTANCE !!!
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March 2021 by Jerrica Desiree
The Africa American lady at the fresh meat counter is RUDE as hell and it is amazing that she still has a job here every single time I visit this location she is rude rolls her eyes slams the meat on the counter it doesn’t matter how you approach this lady when you Google this location the first thing you see is people complain about her she needs to go period and I will be sure to contact corporate there is no way in hell someone like her still has a job with the horrible service she provides
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February 2021 by Adrienne A.
My family has been using Kroger curbside pickup since the beginning of the pandemic. We've tried over a half dozen Krogers at this point. Some tend to be better than others and some seem to better stocked in particular items. The Eastborn location (as we call this location on Greenfield) tends to be one of the better ones in terms of having items in stock. I also call this the flower Kroger's because they generally have healthy flowers in stock. Get your inexpensive roses here, people! On a bonus note, two times they've given us free bags of samples as a surprise in our curbside pickup at this location.
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December 2020 by Mary A.
My mother went earlier to buy Kroger water. They had them 5 for $10.00. Limit 5/person. My mother had 10 with her and explained that the other 5 were for my grandfather who is disabled. With complete disrespect, she didn't take that in consideration, neither did she have manners to explain the rules politely and accordingly. The cashier (name unknown, since she was watching the self-pay check out) was so mean, disrespectful, unprofessional in explaining the rules of the store. My mother ( Arab-American) then left the store, came back later after at least couple hours. She grabbed the 5 cases of water to buy for my disabled grandpa. The lady came out of the blue, rushed to the cash register intended that my mother was standing at and told her not to allow my mother to buy them. My mother got frustrated and nervous, didn't know what to do and left the rest of the other groceries behind ( which would have costed at least $60.00). She acted very racist towards my mother. I asked my mother why didn't she talk to the supervisor. She said it didn't occur to her to ask, as she assumed that the (white-female lady) who came running from the other end of the store was the manager herself. Frankly speaking, I have almost never been satisfied with the customer services at Kroger in Dearborn. If there is 0/5 rating, I would have gladly posted it. I should say though, that although most of them are disrespectful, there are some that are still decent, such as one (African-American male) that assisted me and my mother about a month ago, while having some difficulties at the self-check-out. (Thumbs up for such great people with respect; Unfortunately I don't remember his name as I'm very bad with names, but I vividly remember his smiling face). To conclude, Kroger, located in Dearborn, has just lost a valuable customer and my advice is if they keep treating customers like that, they will definitely shut down sooner than they think. A word of advice, I reiterate that whether that white-female lady was the manager or not, Kroger supervisor and directors should pay close attention into their staff being hired, especially when the community is a diverse community. One main thing to teach their staff members is cultural competency. People who lack such a skill will never be able to handle problem-solving situations, neither would they be able to bring up the productivity and profit outcomes intended for the company they are working for.
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October 2020 by Margaret A.
The worst Kroger ever . Dirty! Neat and fish area stinks. Many times meat is not fresh . Slow service and very unfriendly
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July 2020 by Jessica Jackson
Wonderful wonderful wonderful wonderfulwonderful wonderful. The staffers are great.
