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March 2024 by dennis garrett
This is a place. To go to if you want to get ripped off.
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December 2023 by Sam Koussan
Very great service and an excellent experience visiting this location. Mike went above and beyond to find the problem and made sure he got it fixed the first time so I didn't have to go back again. He also saved me a ton of money. It's under new management. I would definitely go back again and refer others to this location.
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December 2023 by Kadeja Faraj
As a girl I'm usually iffy about my car when it comes time to fix something but walking in the store manager Greg seemed like a great guy talked to me with respect and tried to get a full understanding of what was going on with my vehicle so his tech could quickly diagnose the issue with my suspension, when Mike the tech figured out what was going on he took me in the back and shook the wheel in order to show me something was loose and explained to me in a way I could understand. They had me out the same day and within a couple hours my car was back on the road and I felt amazing about the service I got from Mike and Greg they are amazing!! Glad I found a mechanic I can trust for life! I will be back. Thanks guys!!!!!
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December 2023 by TheKeeperx313
Went in to have 2 front tires checked because I work at a steel factory . Tires purchased online and mounted thru them . They tried to tell me I have bad rims and bad valves . They charged me $130 and no leaks in tires but said Its a valve and didn't fix my issue . Valve still leaking. Total rip off wouldn't let them fix my lawn mower . Dot recommended at all.
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December 2023 by Hammoudi Miller
Mike and Greg are a couple of great guys Mike took me in the back to show me exactly what was going on with my vehicle and explained everything in a very easy way to understand so I could understand what was going on and why some things needed replacement. Greg the manager was able to work with me on pricing
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December 2023 by Cutie T
I've had work done here before but with the new manager I was told I needed struts from the problem I was having. I paid for that and I'm still having the same problem. I feel I was taken advantage of. Now I have to pay out more money to get the real problem fixed
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November 2023 by Abdulhakim Said
Very good service. They were very honest with me and worked with me on financing and pricing.
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October 2023 by Noah Saleh
I went in for a tire repair because I had a nail in my tire. KD did a phenomenal job. A few days go by and my tire starts to leak air again so I took it back in and it turned out to be another nail. KD was kind enough to repair it at no additional charge. I definitely recommend this place. Great customer service.
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October 2023 by R R
I came here for a second opinion when I wasn’t satisfied with the condescending and vague explanation from the first place I went.These guys spoke to me with dignity and respect and were not condensing in the least. Immediately I could tell these guys knew their stuff and were very trustworthy. Rather than talk down, they actually took the time to explain what the issues with my vehicle were and all my options.They fully explained everything in detail and answered all my questions. Even visually showed me underneath my vehicle what the problems were. They’re complete experts in what they do.Besides all this, they’re all very pleasant to deal with and were all down to earth which helped with all my stress over my vehicle. I had a very big job that needed to be done and I felt confident that they were the right guys to do it.I have a Honda and I don't doubt I'll get another 100k out of my vehicle now. Considering that, I got a great value. I’m highly satisfied with the work they did. My car drives beautifully and is safe again!I highly recommend these guys to anyone. And if you’re female, you won’t get talked down to here.Thank you to Moe, KD, and Mustafa for your professionalism, skill and hard work. You are my mechanics for life and I will sing your praises and recommend you to everyone I know!
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October 2023 by Alteri Family
This Monro Auto Service Center provided outstanding service all the way around. I received efficient same day service for new rotors and pads and two new tires. KD was very knowledgeable and professional. They inspected the vehicle and promptly called with a reasonable estimate. Work was completed same day and I am very satisfied with the job. Thank you. I will be using this Monro Auto Service Center again. Highly recommend.
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September 2023 by Kenneth Young
I purchased a tire weeks earlier while traveling in Ohio. Noticed a bolt sticking out while 300+ miles from home. Found this sister location to where my tire was purchased. I wasn't sold road hazard coverage. Purchasing a new tire wasn't in the budget. They offered to repair it at no charge. Luckily, the bolt was just in the grooves and didn't puncture the tire. Great friendly customer service.
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September 2023 by TheWizard0215
KD and company down at Monro Dearborn have exceeded every expectation I had, they will take care of you and they do it the right way so you won't have any problems with what they fix.
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August 2023 by Quin E Cooper
Monro did my front brakes and I was pleased with the price and customer service offered by KD. Other staff lack follow through and service counter competence. At checkout for the front brakes; I was told I would need to get the rear brakes done soon.I began to experience slight squealing and figured it must be the rear brakes. I made an online appointment two weeks ahead of time to get my rear brakes done. I needed time to coordinate work. I showed up for my appointment and was told they couldn’t get to my vehicle that day. I called back later that day when KD was available and discussed the inability to be seen earlier that day and rescheduled the brake appointment for two days later at the same time. Went to take my vehicle in and was again told by another staff member that they were slammed. They had “vehicles in from Enterprise”.One thing KD said that struck me as odd when I called in to reschedule the appointment was the fact that an appointment doesn’t mean your car will be repaired/examined that day. Walk-ins and fleets seem to take priority. That is difficult to negotiate when I have to go to work and have taken that time out of my work day to get a necessary repair performed. If you have free time to come back to a store multiple days then Monro is no worse than anybody else because the pricing is fair (you don’t feel gouged).
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August 2023 by Rayah Hill
Mo and KD definitely know what they’re talking about and what they’re doing, answered any question I had, and gave me the best customer experience possible 10/10
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June 2023 by April Wedekind
Fantastic service every time. I have a 2014 chevy equinox that needs regular maintenance. Mohammad and KD always take care of me and go above and beyond to make sure my car is in the best shape.I know I can trust them to do the right thing and not just take my money!
