PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products both in stores and online to meet all pet needs. The store provides a wide selection for dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up their orders within two hours. Many locations also offer services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and adoption programs. The staff at PetSmart are generally friendly and caring. Customers have praised employees like DeeDee for their kindness and dedication, especially in grooming services. The grooming staff, including Cash, are highly recommended for their excellent work with pets, making their first salon visits positive experiences. Despite some occasional issues, such as a less helpful cashier, the overall service is appreciated. PetSmart stores are well-maintained and clean, even during busy times like adoption days. They often feature adoption centers and in-store clinics, making it convenient for pet owners to find everything they need in one place. Customers value PetSmart’s active involvement in local communities through partnerships with animal shelters and charitable programs, which contribute positively to local areas. Overall, PetSmart is seen as a reliable, caring, and community-oriented business for all pet-related needs.
