-
January 2024 by Il Taek Kwon
This place is suspicious, and I wouldn’t recommend there.I was stolen keys and locks stored there, but there is no surveillance video camera inside the building, so there is no way to identify who stole something inside the storage if somebody committed identity theft or used lock-pick to breach the locks.Please avoid that place at all cost.I think there are some thieves or gangs are living there.
-
December 2023 by scott wiater
Absolutely unreal, I was told I have til the 25th to pay my bill as I was late, I paid it the 22nd, come to fins out they sold all of my things, no refund, what did u do with the sold money? A complete scam, this will be on the news and I will be talking to my lawyer in the morning. UNREAL
-
October 2023 by Sam O.
Dawn was very helpful in helping me get a storage unit
-
August 2023 by Andrea Williams
David, Anthony, and Justin did amazing job and helped me with my lock. I appreciate the store. Highly recommend,super friendly .
-
August 2023 by Myke P.
Where to start? Well let's start with when I booked my appointment I was told that it was a 24-hour facility let me say that was totally WRONG!!!!!! Oh sure if you want to pay a bill you can do all that online they're gladly take your money 24 hours a day however if you need to do any storage picking up or delivering you have to work between 6:00 a.m. and 9:00 p.m. and the whole facility will shut down on you at 9:00 p.m. it happened to me last night! I arrived at the storage place at 7:30 with a load of things to be put into my storage locker there was no one there so we automatically went in with a code that was no issue however at 9:00 the building shut down there was no elevator usage at that point and my fiance and I were stuck behind an electric fence for over an hour trying to get some assistance over the phone. We end up calling the Dearborn Police department and a nice officer told us to just park our U-Haul truck there and we would have to make arrangements to get home. It would have been nice if the operator who took my reservation would have told us that you have to be off property long before 9:00. The anxiety of it was unbearable to think that even when the police tried to get information on how to get us out they could not we end up going through a small opening between the security gate and we look for any kind of reference number to call and there was none if it would have been a medical emergency we would have just perished! I left a message for the property manager and as of 12 hours later I have not heard from her at all this is totally unacceptable. Then there was the issue of not enough floor loaders dollies to be used there were only two. This place is great for snoring your belongings and I assure you I won't be using their facility for very long as well as I was upset with the mandatory insurance policy that you had to book upon your rental so a rental that was $99 plus tax end up costing us nearly $150 for a bye by 10 unit again this is totally unacceptable! I hope that by reading this you can be a very informed consumer and if the management or corporate at public storage actually see this they will take firm and fast action to rectify this situation if not believe me word of mouth spreads faster than covid! Thank you
-
April 2023 by Jacob W
You are not gonna find a better property manager than Anthony. He genuinely helps you to get the best outcome for you. He also walked with me twice without hesitation when I wanted to view different storage sizes. The location and place is also nice and clean.Other businesses should learn from him: Taking good care of customers is good for business!
-
March 2023 by Bayanne H.
This was my first time renting a storage space and Anthony made it very simple and convenient for me. Truly appreciate all his time and effort to make things work for me.
-
March 2023 by Jeff Wood
Anthony was cool af right from the start. He’s good at making people laugh and he answered all of my questions without hesitation. This dude is legit. You guys are lucky he works for you.
-
March 2023 by Ron Johnson
The customer service from the manager Anthony was exceptional. Very helpful and knowledgeable about what I would need for my storage services. Really glad you have someone like him representing your company
-
February 2023 by Amanda C.
Can't remember if this was where I was looking for a Penske place to fix the windshield wipers on the van or if this was when we were to put the supplies in storage. YouTube power being out no one could get in or out of the gate. The owners were unreachable and there was no hand crank to open the gate either.
-
January 2023 by Thomas Crown
I'm really impressed with property manager Anthony. He helped me to process my new card on my account and also dropped rent rate. Plus Anthony is very personable we even had a few good laughs today. ?
-
December 2022 by Dena Roberts
Anthony was professional and helpful. I couldn’t remember my code and he said he‘d get it for me. Even after I remembered and was able to enter he came around and gave me a card with my code on it. I appreciated the follow through. I would recommend this location.
-
December 2022 by Natalie Williams
My mom was moving out 3018 yesterday. The manager Anthony called the company when they didn't drop off the keys. He called the company and had them bring the keys and waited after hours so that I can come pick them up which was a great help to me. I didn't have to spend any extra on a moving truck. Thanks again Anthony!
-
November 2022 by Jaurhar Jackson
I had the best experience with the person at the desk his name was Anthony! He helped me get a great unit and was very knowledgeable about the information on renting!! Needless to say I rented and paid the same day!
-
November 2022 by Zana S.
I had a very good experience here. This is my first time renting a space out at a public storage facility and ROB made sure i was ok . He's very friendly, respectful, and made my visit here very welcoming.
