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November 2023 by William Corey D.
Each time that I have had work done on my 2016 Ford Escape, which I purchased at this location, the overall experience left a lot to be desired. This last time, which occurred on October 25, took the cake as the quotes that I was given in writing 30 days prior, which together totaled $700 for four specific maintenance procedures (Cabin Air Filter/Oil Change $100; Coolant Flush $189; Transmission Flush $229; and Brake Flush $179.00) were not honored by the service desk intake employee. Instead the quoted prices were inflated to the point where I could only get the Cabin Air Filter/Oil Change and Transmission Flush done to the tune of $431.02. The parts amount on my bill reads $153.00. While the miscellaneous charges read $37.33. Not surprisingly, the bulk of the bill is the $229.00 for labor. If this isn't a case of text book price gouging, I don't know what is!The last straw for me happened Thursday, November 3 (9 days after my repairs) as the manila paper/plastic guard which sits below the front part of my car to protect the engine, and related operational parts fell off when I was driving, and forced me to ride back to my place of residence with flashers on while listening to the manila paper/plastic guard drag the ground. Once I got back, and jacked the vehicle up so I could look underneath it, I noticed that the screws which hold the manila paper/plastic guard in place were missing. It then became evident to me that in order to perform the Transmission Flush that I had done, the guard had to be removed, so obviously it wasn't screwed back on correctly by the mechanic/repair person, which eventually caused the screws to fall out. This inconvenience caused me to be 2 hours late for work (less pay) as I had to look in my garage to find four screws that I could use to screw the guard back in place as it was hanging off, and being held by only one screw on the right side, making the car undrivable!Is this how you treat valued customers?!
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September 2023 by Warood A.
Savannah from Quick Lane is very talented worker. I go to her for all of my service needs. She great at what she does, excellent customer service and she works extra hard to keep my vehicle and I happy. What would Ford Village do without her ??? Something I don’t want to imagine.Thank you Savannah !
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September 2023 by Chris C.
I worked with Dave Daniels to find a car when mine was totaled. He had plenty of options for me and went the extra mile to make sure the financing was correct and the car was in perfect condition.I would definitely buy my next vehicle from Dave.
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September 2023 by David Petlichkoff
Dropped vehicle off at (NOT) Quick Lane for just an oil change at 9:26 AM and was told it would be an hour to an hour and a half. Came back at 10:15 to check on it/pick up and they could not find the keys or even work order even tell me the status. I asked why he can’t just look in the computer and tell me where it is and he said that was not possible!?? No further help or advice from him other than just to wait for it to show up. How can you run a business this way and not even be able to tell the customer where their vehicle is? If they can’t even get a simple oil change done correctly how do you think any service that’s more detailed will come out? He finally found the keys & work order (that were in the tray behind him the whole time) only to find out they hadn’t even touched it yet. Never again.Left there and went right to Pat Milliken where I got right in, and they don’t even have a Quick Lane!
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September 2023 by insaf shaban
Thank you Ryan for helping me out and making the process easy! He understood my time was valuable and assured that progress was being made. Thank you
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September 2023 by rabiah ghassan
Had a really good experience with Ryan. 10/10 would recommend
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August 2023 by Jerry Cunningham
Horrible experience! If I could give them less than 1 star I would! Took all day for an oil change, never called or expressed any issues, yet returned our vehicle noting several issues with a mail receipt that arrived 3 days later! Called for an explanation, customer service was even worse than the car service! Many options there these days, take your car anywhere else!
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August 2023 by Vancey P.
Used car lot --The lot has some nice vehicles.They lost any future purchases because they knowingly were not being honest in the sale of my vehicle. You saw "sucker" written on our forehead and thought you won. Lost any future sales over $196. and definitely wasn't looking out for my best interest. If they had just offered to give me that as a customer courtesy even though they claim they couldn't. They knew I was getting the short end of the stick by not being specific. When I was just trying to make it easier on them by accepting the money,$400 and thinking they were going to give me all that would be the contract difference, plus tax and interest. They acted like it would save on the paperwork. So yes, do it, I'll take the "$400" my thinking it would include the whole contract difference. Reducing by $400 also reduces everything else, so I thought,my loss. I didn't realize they weren't going to rework it and give me back the contract difference reducing it by $400 made.Then I realized they screwed me out of $196. and refused to make it right. They have a closed contract so f'u is how they feel. Thanks!!It's more than obvious now that they really tried to sell it to me for the higher amount. Smiling faces aren't always honest faces!!You got me!! Bent without grease or permission. The way you handled financing also gave, you thought my credit was shot. 800+, and you tried it! Who the Hell is Santander?! Crooked subprime lenders with horrible reviews and extremely high interest rates. What's sad is I still need a second vehicle and this was a test to see if you were going to try and make it right!I hope you weren't trying to make any money off the interest. The car paid in full! You won't be getting another dime and I will getting the other vehicle from someone else. I just wanted to hear that you would make it right like you kept preaching. I didn't walk away mad. I walked away sad!! Stop laughing, the jokes on you!
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July 2023 by Alicia M.
My car was under extended warranty for a transmission control module. I got a diagnosis from two different people that this is what was wrong with my vehicle. I was in contact with Village Ford they stated they could fix my car and had the part in stock to fix it. I towed my car up to their location to find out the part was on back order and that there were 60 other vehicles on their lot ahead of mine waiting for the same part. They then refused to service my vehicle because of an ignition interlock device. I contacted the State of Michigan and they stated that dealerships are supposed to work with you and around the device. I've had transmission work done at Gene Butman ford in Ypsilanti no problems, but Village Ford refused me service even though my car is under warranty. I offered to come move the car when they could fix it and they stated their supervisor said they can't do any work on my car unless the device is removed. This dealership has poor communication skills and their employees clearly don't know what they're talking about. My initial phone call I stated I had an interlock device told them it was my TCM and the employee told me tow it, the part was in stock and I could pick it up by the end of the week. Fast forward 8 months later, my car is still not fixed and they refuse to fix it. They also threatened to make me pay a storage fee for having my car sitting in their lot. I WILL NEVER RECOMMEND VILLAGE FORD!!!
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June 2023 by Julie O.
Thank you to the Service Team at Village Ford - I went to another dealership and they said to make an appt for in 2 1/2 weeks out. Village Ford got me in earlier and discovered the issue with my vehicle and worked with Ford to ensure that it would be covered by warranty (which I had no idea was in effect). This was all within the time that I would have still been waiting for an appointment at the other dealership.Their Team was courteous and very responsive and I appreciate it so much. Not only will I be taking my car there for regular maintenance but also will be going there for new car purchases as well.Thanks again to the Service Team!!!!!!!!!!!!!!
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May 2023 by Mona S.
Todd Bigelow of Village Ford in Dearborn is an excellent Service Advisor. My parents live in Dearborn, and I live out of state. I wanted to coordinate getting some work done on their two vehicles. Village Ford was able to schedule both vehicles back-to-back such that the handoffs were smooth and my parents had at least one car at home. Todd stayed in touch with me via text as his team diagnosed the areas that needed regular service and what warranty work was outstanding. He also identified areas of attention--my parents had not changed their tires in 10 yrs and he was able to find cost-effective replacements and have them changed within a day. Along the entire way, Todd was attentive to the costs of the project and communicated excellently. He helped to coordinate getting the car back to them before the weekend started. He even met my mom to personally give her the keys back. Very professional and respectful. I highly recommend Village Ford and Todd Bigelow.
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April 2023 by Debra T.
This Dealership is outstanding. The car we wanted was sold time we got there, but the dealership made it up to us. And got us a great price on a similar one. They certified the used car and replaced anything that was suspect, including new tires, brakes. The salesman Lou Zinzi was absolutely the best we have ever worked with. Honest and very Knowledgeable and took care of everything. He even setup our apple play and went over all the car features with us. Exceptional and this was a used vechicle. Will definitely be doing business with them again.
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March 2023 by John W.
Ordered a part online. No issues with the part, but it turned out that I didn't need the part for the repair. Their website says an RMA is required for returns, the email doesn't work, and it took 3 voicemails before I could finally get someone to tell me that no, actually no RMA is required. They did refund my purchase price promptly when I sent it in.
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February 2023 by Matt P
Took my roommates truck in for an oil change and tire rotation. Service was good, could've been a little quicker but def not long enough to complain about. Overall it was a good experience.*Linda was fantastic! 5 ☆'s for Linda!
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December 2022 by Jamie T.
I used Village Ford for all of my service needs, and even purchased my 2021 Escape from them. I was satisfied until 2021. I don't believe they value their customers. My service experience was awful, my service advisor wasn't exactly truthful, and communication was abysmal. The sales experience was ok. Village Ford would have had a customer for life if they actually treated me well.
