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April 2024 by Laura Garling
Room was dirty (hair and dried snot in shower, stained furniture, dirty floors). Shower made a high-pitched whining sound and the water oscillated between very hot and very cold every twenty seconds. Nonsmoking room that was clearly a previously smoking room based on the smell. Partiers in the suite upstairs making noise until 4am. Pool closed. Breakfast was served on Styrofoam with plastic cutlery, weak coffee and overall didn't taste very good.When we arrived, we were greeted by a staff member who, rather than saying hello to us, loudly snapped at the person at the front desk that guests had arrived. The front desk was not consistently staffed (i.e., we needed assistance at 9PM on a Saturday and nobody was to be found).The hallways smelled like old food and weed.This was a very disappointing stay, and we will absolutely not stay here again.We stayed at a different hotel on this trip for the same price and got many, many times more value.
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April 2024 by Amellia Bowers
Rooms were fine. It was our second stay. We get two rooms and our cousins also stay. Both times we got noise complaints for the kids playing. (It probably was our fault) the pool never had any towels. (We went to the pool 4 times and each time had to go to the front desk and ask for towels. At night they lock the pool (after 8) so even your room key won't get you in and you have to ask the front desk to let you into the pool if you leave it, breakfast was decent. I like the options. Overall, was a good stay.
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March 2024 by Ms Laws
HORRIBLE PLACE TO STAY!!!!!!!!The staff can be very, very rude. I complained 3 times to 3 different people about water bugs infesting my room, they told me the bugs came from my dog (A toy poodle) which was so offensive.. They said they didn't have another room to put me in (mind you I am here for an insurance claim and I'm a black woman). The walls are so super thin, you here when the person/people upstairs sneeze. The housekeepers are so over worked, my regular housekeeper quit , so the service they provide is conducent with their work load. I would not recommend this place to ANYONE. If I could upload pictures of the infestation of bugs I would..I DO NOT RECOMMEND!!!!!!!!!!!!!
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March 2024 by theresa mitchell
It's always a Great Stay at this hotel I checked in Friday and the afternoon front desk clerk was sooo polite and friendly and then I met the Manager he was awesome not to mention very professional Thanks Staybridge yall rock....Rooms: The rooms are always very clean not to mention comfortable and cozy.Nearby activities: Plenty of restaurants
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February 2024 by Jojo Marshall
So I did have a problem with my stay. But the manager Chris did promise to rectify the situation so with that alone with a manager that is willing to help any customer I really appreciate so despite what I did go through. I will book again here in the future and thank you to the front staff and Chris. Thank you.
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February 2024 by LaTasha Flake
I've just spent the last 2 weeks here and it was Amazing!! From the front desk Staff to the Housekeepers and Cooks, everyone was SUPER NICE and I really enjoyed my stay! The only negative thing was a Soccer Team came last weekend and the Guest were loud, the kids were running through the hallways. Some of the Parents &Coaches were very rude and disrespectful to the front desk Manager name Phee if I'm not mistaken. The way she was talked to,she remained calm in a orderly fashion. Don't know exactly what happened after I observe seeing and hearing what I did,she quit that night. I will say that Staff should get a raise and I have recommended StayBridge to Family and Friends! The Dinner on Monday -Wednesday were delicious!! 4 ⭐⭐⭐⭐ I give this Business! I will be a returning guest in the future!
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February 2024 by tamara williams
The managers were excellent n great customer service All of them and always spoke everyday hospitality was on point watever you need the lady that cooks and put the food out in the morning she is wonderful caring and care about if your hungry did you get enough Forgot her name but she had dark hair and wear glasses I recommend you stay they if you had kids grandkids or pets very gracious staff and clean suitesRooms: Rooms were clean kitchen was nice and had what you needed if you wanted to cook and they made sure your stay was like home away from home
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January 2024 by Chuck Borgwardt
Meh, rooms were cleaned. Desk staff is great. Food was predictable, usually on time in the morning. Evening mixer was no additional cost. Meh, ground beef only.
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December 2023 by Ryan Fauble
I setup a credit card authorization form for another guest to stay at this property so they didn’t have to use their credit card to check in. I even called a few days before check in to make sure the form was on file and everything was all set. When the guest I was suppose to pay for checked in, they requested the card used to make the reservation, which this guest did not have, so they had to use their own. After they checked out, I called the hotel to find out what happened and got an excuse about a note on file. I sent a form in and called to verify it was set up, I don’t care what the note says, you messed up. Then I was asked for the card that should have been charged, I told him he already had it on file, but they insisted saying it would be easier if I just gave it to him. I responded that it would have been easier if they didn’t screw this all up in the first place. Then the clerk said they would find it themself and hurriedly got off the phone with me. I was impatient and annoyed for sure, but they were lazy, ignorant, indifferent and incompetent. Don’t stay here.
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November 2023 by Jalaine Pratt
The room was nice although the room I requested was given away. The pool was open but could have been cleaner. We were woken up twice in the middle of the night by the fire alarm which management was far from apologetic about. I had to take 6 kids out in the cold pouring rain. Twice. At 3am.
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October 2023 by Rosemary Bunny
This is a lovely hotel located near a lot of shopping centers. Me and my family are able to go down Telegraph to get where we need to go quickly. The parking lot is a bit dark at night, I felt a bit nervous going out without my family.A concern that could he addressed is the hallway carpets. They could stand a good shampooing. I think people accidentally spill food at times. Overall the stay was peaceful and staff responsive. They could just use a bit more cleaning on the carpet and upholstery.
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October 2023 by Katie Rathbun
Staff was amazing. The women. Who tended the front desk almost the entire time we stayed was so nice and helped every time I asked questions on things to do and places to order from! Pool was fantastic, breakfast was very well kept and organized. Traffic depended on day and it was tidy every minute of every morning we stayed. Door to our room was damaged, looked as if someone had broke into it and was never fixed. Worked but had to close it very hard to make sure it latched. Our room was by the pool entrance which is what we decided the musty smell was upon arrival. Went and got air fresheners to fight that. Air conditioning blew right on the beds, made sniffing noses after night one. Ended up blocking with lego box. Room was surface clean, but when we dropped a lego and it bounced under the couch, whoa boy! Dog food and filth underneath. Bathroom was nice and clean, fully stocked. I'd go back, just wouldn't look under the furniture.Nearby activities: Great location for the Henry Ford Experience.
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October 2023 by Joshua Woodley
My coworkers and I have been staying here for two weeks during training and love it. The staff is friendly and offers complimentary breakfast every day and dinner Monday through Wednesday. We’ve been able to save money on food while enjoying a comfortable stay during our time here in Michigan. I highly recommend this Staybridge.
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August 2023 by Asia Kaufman
We lost power & stayed at the hotel next door for 3 nights.. we were not happy with the staff or manager so we went next door & booked there for the rest of the time we were out of power. And i am so happy we did!!I can not say enough good things about Fatima!!!As soon as we walked in, she went above & beyond for us & made us feel welcomed. She was so friendly, nice & helpful. We had an issue with our room 2 nights in a row & she was in the room within minutes trying to figure it out for us.During such a stressful situation for our family, it meant so much for her to be as nice as she was to us. She even tried to calm my daughter when she was having a meltdown while we were trying to figure out the issue in the room. And she did everything she could to make sure all of us were comfortable.And i cant forget about Sara, she was also nice & great to us as well!!
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July 2023 by Ruben R.
Room was good, a little bit old, but still good. The location is central, therefore you cannot go out for a walk. Breakfast was disappointing. I was there at 6am. The coffee was already cold (maybe from the day before?) A lot of the staff was already empty. The bagels were old and dry. I won't come back.Rooms: Old but still good. TV was an older model.Food & drinks: Breakfast was disappointing.
