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June 2025 by Lorenzo Veal
James and Steve were so helpful and professional. Took the time to explain everything...which put me at every wthe the whole process...thank them with a handsome raise...they deserve it
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April 2025 by Sandra Bradley
They are so helpful.. they are very informational and very professional.. Thanks to Steve and the security Jake for some life tips… I am so grateful to be a part of the family now.. You guys will not be let down going here.. RUNNN DO NOT WALK!!
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January 2025 by Jamilah Willis
Audrianne helped me out today and got me out in record time. Steve and her create a friendly atmosphere and are super patient. This is golden standard customer service
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December 2024 by Vieanna Nichols
Thanks UMCU for your associates Steve and James over at the Dearborn location. They are amazing. Always ready to help with smiles that brighten up my day everytime. Wish I could give 100 stars because they deserve it!!!
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November 2024 by Alfonzo B.
Great team! James took his time and made sure i understood every form that I saw. Went out of his way to keep me interested and engaged. It was a great experience and I'm looking forward to banking here!
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October 2024 by Ebony Rogers
Steve is absolutely heaven sent! He was very professional and helpful. He was patient with my questions and answered everything to my satisfaction. After my car was totaled I came in looking to open a new auto loan. I appreciate his expertise and wealth of knowledge. Thank you Steve for all your help!
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May 2024 by Ashley Bates
Kelsie went WAAAAAY above and beyond to walk me through a very complicated banking situation, and she did it with so much thoughtfulness and care. Everything I needed happened seamlessly. I am so grateful!
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April 2024 by Allison
The tellers here are very thorough with their work and very accurate :) Honestly, the whole Dearborn branch deserves raises! They're always super kind and are super knowledgeable whenever I have questions
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April 2024 by alice mcgee
Always a pleasant experience at this branch
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March 2024 by Jon Lopez
If you want a credit union that lends you money, doesn't hang up on you when you are making a valid point, and genuinely cares about you..This is not that place. Keep looking.This credit union is known for tight wallets, hanging up on you because you made a valid point and their feelings were hurt, and they do not care about your financial well being one bit.Steer clear
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January 2024 by davidwiebs
I showed up right when they were closing to make a tuition payment I absolutely had to make that day and they closed the door in my face and said they couldn’t help me. Staying open until 5:30 is a slap in the face to anyone who actually has to work for a living and has to drive all the way to the university to make a cash tuition payment. Just terrible customer service.
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March 2023 by Catherine Carroll
Wow, a lot of one star reviews here. I have never had an experience like the poor reviews described. It's not that inconvenient. It's in a Univ of Michigan (Dearborn) building so, true enough, you can't just screech your car up and run in. (You can do this at the Ann Arbor locations). At UMCU Dearborn, yes, you actually have to get out of your car and walk a little. Walking is good for you! Also, UMCU Dearborn is closed for lunch and their lunch-time is a little quirky, just check it before you go. Once in, I have always been treated well. In fact, I've been in twice recently, and I think their customer service has possibly improved from very good to even better. The teller earlier this week spent some time with me to explain some account offers they have. I made some changes to my account and it was easy. The ATM (down the hall) offers only limited service - withdrawals only I think. I also use this service. While the Dearborn UMCU is for all members, it offers an important service for U of M Dearborn students - especially students from foreign countries. So, give it another try, look at the big picture, and try avoid being so harsh. UMCU, whatever branch you go to, beats a bank any day of the week and twice on Sunday.
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January 2023 by JANIEKA Blessed Carroll
Best service I ever received. He walked me through everything I needed to know and fulfilled all my questions. Fast, friendly and amazing staff..
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August 2022 by Bharath Chandra
The staff really helped me in opening a bank account even though he knew it was going to get late for him.
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June 2022 by Diana Voloshyna
We didn’t find bank there. Map points on parking lot
