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February 2024 by M Gresham
Courtesy and Professionalism
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February 2024 by Ashley P
Friendly
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February 2024 by Fran M (Ramirez3)
Very pleasant and fast service.
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December 2023 by Andre Johnson
Absolutely top drawer customer service. Email contact for time changes, closures, specials going on. Store very clean, orderly inside and out.2023 STILL and ALWAYS TOP OF THE LINE SERVICE!!
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December 2023 by Javier Moore
I got charged a dollar to print out a UPS shipping label, and because of that and the rude way the office told me i will never ship with UPS
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December 2023 by Trina Kurzyniec
Returns are so convenient here. They have plenty of workers to help and staff very friendly.
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October 2023 by Kenels Kenels
They're good at their jobs, but only the task-oriented part of it. I'm surprised at the reviews saying how nice they are. Nearly every employee has a negative, nasty look on their face. You won't be greeted with a smile. You'll receive a generic greeting because it's in their job description. No people skills or actual kindness. But they WILL bite their tongue if they're impatient with you. The impatience is still obvious though. You can tell they don't like customers and that your presence is a bother to them.I once had an issue and dealt with the manager Andrew. He was hostile and clearly impatient with me. Was I rude to him? Nope, never. I had a genuine smile and was extremely polite. I work in customer service and know how to actually be nice to people, including everyone in this bunch. I've been nothing but nice to all of them for years, and have received zero kindness in return (except for one or two of the newer employees).I see them relate to each other and talk nice because they work together. But customers? No, why be kind to them.My last visit was the best because of Loren. She loves to smile at my husband, but is catty towards me. She looks me up and down all the time and has for years. I have confidence in myself, so there's absolutely no jealousy here. I've never said anything and have never even given her a funny look. Nothing... I'm guessing she's jealous because I'm thinner? I don't know what her problem is. I've tried being nice many times, but she puts on a snobby act and seems incapable of genuine kindness. It's sad.
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October 2023 by Samir Alhalabi
Huge thanks to all the staff here for their hard work. I have been doing business with you guys for years and i’ve never had a bad experience here. Line usually moves pretty quickly compared to other locations in the area, unless you’re unfortunate enough to be behind a boomer with the mental state of a four year old… but that is a universal issue that effects all businesses.
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October 2023 by Khalid Kassim
The relationship with customers don’t seem to be something the employees care for at this location. Glad I only come here to drop off Amazon packages. I don’t think I would ever come here to ship a package. The one on greenfield and rotunda has been the go to for shipping packages.
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October 2023 by Meghan Tirado
I usually go to make Amazon returns w/ QR codes, but if you need to print a shipping label you can email it to them & they'll print it for $1... extremely convenient & efficient! Staff is always friendly. I prefer this location over any other local stores. Never waited in a long line (or in a line for long).
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October 2023 by safa alshimary
Worst UPS I’ve ever been too, so racist and disrespectful. Left a customer to go answer her phone what type of professionalism is this. What a joke. Never coming to this location ever.
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June 2023 by Jacqueline Smith
The employee provided exceptional service despite their store was closing less than 15 minutes of my arrival.
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April 2023 by DJ Prometheus
I had my son go to this store to ship a package to a big store in California. I needed a return label and paid $33.44. When l got the receipt at home, l saw this company had printed a different first name and the wrong house number. When l called, they said they could not retrieve the package and if l wanted a new label, they would charge me again.Please avoid this UPS Store on Michigan Ave, Dearborn. Bad service and unreliable!
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March 2023 by Kassem Hammoud
***BEWARE*** You feel the bad vibes the second you walk in. Sharon is by far the most racist human I have ever witnessed, she told me she was going to throw my packages away in the Dumpster over the phone because they returned it over her own error, she typed the wrong address on the package. I will never give this location any business again. I promise you lost on this one. Color shouldn’t matter when it comes to shipping packages. WORSE UPS STORE EVER, ESPECIALLY IF YOU TALK TO SHARON, I MEAN KAREN!!!!
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February 2023 by Justin
Great service! They made shipping easy for me